PLEASE NOTE - TO APPLY FOR THIS ROLE YOU WILL NEED TO SUBMIT A CV AND A COVERING LETTER AND HAVE AT LEAST 2 YEARS RELEVANT EXPERIENCE.
Wirral Ark is looking for an experienced Case Management Worker ie
Experience of working in a homeless hostel
Experience of working in homeless services
Experience of risk assessment and support planning
Experience of case management ie managing a case load and working with them to progress
Experience of working on shifts ie 8am-3.30 / 1-9pm
In terms of experience we are looking for years ie 2+ years
Job Purpose
Working in Mary Cole House (MCH), our homeless hostel, to assist in the provision of effective, high quality support services to vulnerable, homeless men and women who may have needs such as offending behaviour, substance misuse problems, mental health issues and who are vulnerable to rough sleeping, with the aim of promoting independent living. The role, which is entirely dedicated to clients in MCH, our homeless hostel, is to support clients in assessing their needs and involving clients as fully as possible in that process, using a balanced and open approach to risk.
Duties
Support Planning and Risk Assessing
- Carry out new client welcomes, inducting clients into the service
- Ensure that all voids are prepared and re-let in a timely fashion.
- Maximise income receivable from rents and service charges.
- Ensure that clients have a full understanding of their rights and responsibilities during their stay
- Support clients to achieve their goals and targets as defined/agreed within their support plans and support contracts.
- Engage with reflective session
- Ensure the continuation of consistent support
- Manage, update and communicate client risk assessments in line with Wirral Ark policies and procedures
- Ensure clients shape their own support and take part in activities
- Hold planned case management sessions regularly with clients using a person centred flexible approach.
- Assess support needs via Outcomes Star assessments, and plan support around individual need.
- Regularly review and develop mutually agreed support plans with clients and any other professional involved in the support of those individuals e.g. Social Workers, CPNs, Probation Officers.
- Ensure up to date records are kept on clients’ files eg risk assessments / support plans.
- Conduct regular building and room checks and support clients in the management of their room and relationships with others, reporting any health and safety issues to the appropriate manager.
- Participate in the planning and delivery of activities
- Support claims on behalf of clients for housing and other welfare benefits.
- Provide information and advice to clients in accordance with their support plans.
- Motivate and challenge clients so they realise their goals.
- Assist with securing permanent move-on to appropriate accommodation.
- Liaise between clients and external agencies regarding the provision of specialised support when appropriate.
- Encourage involvement and participation among clients in the running and shaping of the service provided by planning and attending regular member meetings.
- Deal promptly with all complaints and protection from abuse disclosures.
- Provide clear, accurate and good quality information in respect of all clients in line with agreed procedures ensuring that appropriate information is shared with the line managers.
- Demonstrate creativity in overcoming obstacles and a commitment to working with and providing support to vulnerable people
Health and Safety
· Liaise with Emergency Services; Fire, Police and Medical.
· Ensure at all times the safety of yourself and others on the premises in which you work.
· Conduct routine Health & Safety inspections throughout the building.
· To report incidents, in line with Wirral Ark licence agreement, to tackle any nuisance caused by clients’ behaviour or their visitors.
· Adhere to clients’ checks, handover and incident processes
· Ensure that all communal and work areas are clean and tidy.
Teamwork
· Attend to all enquiries and pass messages onto relevant people.
· Develop excellent and robust relationships, protocols, contacts and service level agreements with referring agencies, statutory services and wider stakeholder
· Contribute to the formulation of policy and procedures in relation to support services.
· Attend and participate in regular team meetings to ensure good communication.
General
- To have a flexible and positive attitude to all team members.
- To be committed to learning both as an individual and as part of a team.
- Undertake own administrative services and report writing.
- Prioritise workload
- To work to agreed individual, team and organisational objectives and to work towards Wirral Ark performance targets.
- Sharing information and expertise with colleagues, covering absence and working together to deliver a high-quality service.
- Uphold and develop Wirral Ark Equality and Diversity Policy and anti-discriminatory practices across all services.
- Observe and ensure compliance with the Service Code of Conduct always including professional boundaries and confidentiality.
- Ensure adherence to Wirral Ark ‘visitors’ procedure.
- Dealing promptly with all complaints in line with Wirral Ark policies and procedures.
- Prepare for and attend supervision and appraisal sessions with your line manager, taking direction as appropriate and contributing to the development of both you and the service.
Relationships
- The post holder will be required to have contact with a variety of people during their work. The context of this contact will vary from formal ‘Key working’ to informal networking and relationship building with the Local Authority and other relevant agencies.
- Annual appraisal and regular work review with line managers is an operational requirement, as is attendance at support workers team meetings.
- It is recognised that Wirral Ark is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job
Background to the Organisation
Think Wirral Ark. Think HOME.
Wirral Ark believes everyone deserves a safe and secure place to live and aim to reduce homelessness in Wirral by working together with our staff, residents and supporters.
Honest: Wirral Ark acts openly and with integrity with our staff, residents and community.
Open Minded: Wirral Ark is free from judgement and bias, striving to help everyone break the cycle of homelessness and better themselves.
Motivated: Wirral Ark works tirelessly to provide a personalised plan of action for each resident to help better themselves.
Empathetic: Wirral Ark strives to understand and respect the journeys our residents have faced and offer a caring and compassionate environment.
The concept of HOME and the thoughts it hopefully brings into people’s minds eg safety, love, care, happiness etc all struck a chord with Wirral Ark. The underpinning values we’ve added to this brings together a strong sense of what we, as a business and individuals, believe and want to express and share with the residents we serve and the communities we work alongside.
General requirements of all Wirral Ark employees:
All employees of Wirral Ark are required to work in a way that:
o Respects the rights and privacy of service users
o Encourages/supports links with community and family where possible
o Encourages service users to make their own decisions and take charge of their own lives
All employees are required to:
- Be personally responsible and accountable for high standards in personal performance, behaviour and attendance in the workplace.
- Read, become familiar with, and comply with, organisational policies and procedures.
- Comply with Wirral Ark Code of Conduct.
- Report non-compliance with Wirral Ark Code of Conduct.
- Comply with Privacy procedures.
- Promote a positive, healthy and safe environment for self and colleagues.
- Operate in a professional manner that fosters positive relationships focused on outcomes for clients.
- Attend all planned general staff meetings apologise in advance if unable to.
- Assist with reception (front desk or telephone) and other general duties on occasion.
- Develop skills, knowledge to be able to provide appropriate information, advice.
- Undertake training relevant to the job role and which may be identified through personal development reviews.
Person Specification
At Wirral Ark, we believe our people are crucial to the success of our work. For this role, the skills, qualifications and experience listed below are important, but we believe that to be great in this job you are likely, first and foremost, to have a talent for understanding of and commitment to quality customer care and service provision with the willingness and ability to follow administrative procedures to a high standard.
Item
Essential or Desirable
How will it be checked
Application form – A
Interview – I
Qualifications
Min. Level 2 NVQ/Diploma in Housing, Health & Social Care, Advice & Guidance or other relevant qualification
D
A
Experiences
Experience of support work
E
A/I
A working knowledge of:
o Assessments, support planning and resettlement.
o welfare rights, benefits advice
o mental health issues,
o offending/criminal justice system
o drug and alcohol misuse,
o working with partner agencies,
o safeguarding
E
A/I
Experience of coaching, group work
D
A/I
Working experience of Mainstay/Gateway system
D
A
Knowledge
Working knowledge of key Health & Safety issues
E
A
An understanding and specific knowledge of the issues faced by homeless people or comparable marginalized groups
E
A/I
Knowledge of the Cognitive Analytic Therapy (CAT) framework. Knowledge of health intervention and harm reduction
D
A/I
Skills
The ability to conduct comprehensive and accurate risk assessments.
E
A/I
Able to provide effective and consistent support planning with clients.
E
A/I
Excellent communication, interpersonal, interviewing and assessment skills.
E
I
Excellent administration skills and the ability to accurately and concisely record information and write reports.
E
A
IT/Computer literate and competent in using Office and Windows.
E
A
Demonstrate creativity in overcoming obstacles and a commitment to working with and providing support to vulnerable people
E
I
A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and understanding rent arrears.
E
A
Car driver
D
A
Behaviour / Attributes
Committed to personal development and able to identify own personal development needs.
E
I
Friendly personality with a good sense of humour.
E
I
Energetic, dynamic and self-motivated, with a reputation for being held in high regard by peers and the ability to contribute to quality team work.
E
I
Ability to prioritise work load and meet deadlines
E
I
Ability to self-reflect and be self-aware
E
I
Pay: £27,752.00 per year
Benefits:
- Health & wellbeing programme
Education:
- GCSE or equivalent (preferred)
Experience:
- Case management: 4 years (required)
Work Location: In person
