At Rosser Hairdressing, we believe every exceptional salon experience begins long before a client sits in the chair.
We’re looking for an outstanding Salon Coordinator to become the heart of our award-winning luxury salon.
This is far more than a reception role.
We’re searching for someone who genuinely loves people, thrives on organisation, enjoys analysing performance and takes pride in creating exceptional client experiences. You’ll be the first smile our clients see, the reassuring voice they hear and the person who helps ensure every visit to Rosser Hairdressing exceeds expectations.
If you’re passionate about delivering world-class customer service, love building relationships and enjoy helping a business grow through organisation, communication and attention to detail, we’d love to hear from you.
Your Role
As Front of House & Salon Coordinator you will:
- Deliver a warm, welcoming and professional experience for every client.
- Manage reception and oversee the smooth day-to-day running of the salon.
- Manage appointments, bookings, consultations and client communications.
- Ensure every client journey is seamless from first enquiry through to their next visit.
- Rebook clients before they leave the salon.
- Monitor cancellation lists and maximise appointment availability.
- Contact clients who are overdue for appointments and help improve client retention.
- Analyse client reports, retention figures, KPIs and business data to identify opportunities for growth.
- Monitor rebooking rates, retail performance, no-shows and client retention.
- Encourage satisfied clients to leave online reviews.
- Support marketing campaigns, promotions and salon events.
- Assist with retail sales ,product recommendations and after care sales.
- Process payments and maintain accurate client records.
- Carry out stock checks, stock input and administrative duties.
- Support the wider salon team wherever required.
- Maintain the exceptionally high presentation standards Rosser Hairdressing is known for.
- Open and close the salon when required.
- Ensure confidentiality is maintained in accordance with GDPR.
- Sales Experience.
- Timesheets Keeping.
- Picking and packing online orders.
- Customer service emailing.
About You
We’re looking for someone who is:
- Naturally warm, friendly and genuinely enjoys working with people.
- Passionate about creating unforgettable customer experiences.
- Highly organised with exceptional attention to detail.
- Calm, confident and professional under pressure.
- Excellent at building relationships.
- Comfortable making decisions independently.
- Positive, proactive and solutions-focused.
- Honest, reliable and trustworthy.
- A confident communicator both face-to-face and over the telephone.
- Comfortable analysing reports and using data to improve business performance.
- Able to multitask in a busy luxury salon environment.
- A team player who enjoys supporting others.
Skills & Experience
You’ll ideally have:
- Excellent computer skills.
- Confidence using Microsoft Office, particularly Excel.
- Strong organisational and administrative skills.
- Excellent written and verbal communication.
- Confidence using social media.
- The ability to quickly learn new software systems.
Previous salon experience is beneficial but not essential. We will provide full training for the right person.
Working Hours
Tuesday: 9:00am – 5:30pm
Wednesday: 9:30am – 3:00pm
Thursday: 9:00am – 5:30pm
Friday: 9:00am – 5:30pm
Saturday: 8:00am – 4:30pm
35.5 hours per week
One-hour unpaid lunch break on full working days.
Why Join Rosser Hairdressing?
You’ll become part of one of Liverpool’s leading luxury salons, working within a supportive, ambitious and professional team where high standards, exceptional customer care and continuous improvement are at the heart of everything we do.
If you’re someone who notices the details others miss, enjoys making a genuine difference to people’s experience and wants to build a long-term career with an award-winning salon, we’d love to hear from you.
To apply, please send your CV along with a short introduction telling us why you’d be the perfect fit for this role. We’d also love applicants to include a short 60–90 second video introducing themselves and explaining what exceptional customer service means to them.
Job Types: Full-time, Permanent
Pay: £23,998.00-£26,767.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 7 years (required)
- Administrative: 7 years (required)
- Organisational skills: 7 years (required)
Language:
Work Location: In person
