Delivery operations manager Work, Jobs in Bromley, Gtl (with Salaries)

Service Delivery Senior Manager (Operations)
Indra Group UK & Ireland —London
- Hybrid work
- Engineering
- Bachelor's degree
- Contracts
- Work from home
- Employee assistance programme
Quick apply
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply
Project Manager (Onboarding & Delivery Operations)
Littlepay —London
- Hybrid work
- PMP
- Project management
- Bachelor's degree
- Employee assistance programme
Quick apply
Operations Control Delivery Manager 12m FTC
Rail Delivery Group —London
- £50,000 - £58,000 a year
- Full-time
- Hybrid work
- Project management
- Driving
- Travel
- Annual leave
Quick apply
Courier Operations Manager
Mango Logistics Group —London
- Full-time
- Leadership
Junior Operations Supervisor
Gopuff —Bromley
- Part-time
- Microsoft Office
- Communication skills
- Sick pay
Quick apply
Director of Programme Delivery, Governance & Operations
Wrisk —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Partner Operations Manager
DNA Payments —London
- Continuous improvement
- Employee assistance programme
Quick apply
1h
Delivery Operations Lead
Simply Business —London
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Gym membership
VRES Contact Centre Manager
Metropolitan Police —Charlton
- £37,510.00 - £45,207.75 a year
- Weekend availability
- Customer service
- Microsoft Office
- Analysis skills
3d
Investment Operations Initiatives Delivery Manager
Legal & General Investment Management —London
- Communication skills
- Employee discount
9h
Delivery Operations & Content Manager - Bid Management
Gallagher —London
- Employee stock purchase plan
- Life insurance
9h
Operations delivery lead (Europe)
SECCL —London
- Full-time
- Hybrid work
- Bar
- Employee discount
7d
Technical Client Operations Manager
JustPark —London
- Full-time
- Hybrid work
- Microsoft Office
- Driving
- Free parking
Quick apply
9h
On-Site Manager (Amazon Delivery Operation)
Malakh Logistics Limited —Aylesford
- £155 a day
- Part-time
- Management
- Customer service
- Driving
- Free parking
Quick apply
3h
Logistics Operations Senior Courier Manager , TikTok Shop UK
TikTok —London
- Engineering
- Bachelor's degree
Customer Solutions Operations Manager
Vatech Dental Manufacturing Ltd —New Malden
- £45,000 - £53,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Investment Operations Initiatives Delivery Manager
LegalAndGeneral —London
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
11h
Manager, Visual Merchandising Operations - INTL
ILIA, Inc. —London
- Full-time
- Hybrid work
- Merchandising
- Continuous improvement
- Travel
- Annual leave
Quick apply
9d
Project Manager - Pensions & Operations Change Delivery
PIC —London
- Full-time
- Hybrid work
- Project management
- Financial services
- Leadership
- Annual leave
Quick apply

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delivery operations manager jobs near bromley, gtl

Service Delivery Senior Manager (Operations)

Indra Group UK & Ireland
London

Quick apply

Job details

Fixed term contract

Benefits

Private dental insurance
Company pension
Work from home
Employee assistance programme
Private medical insurance

Qualifications

Operations management
Engineering
Bachelor's degree
Contracts
IT
Business
Information Technology

Full job description

Senior Service Delivery Manager

18 month FTC

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2025 financial year, Indra achieved revenue of €5.5 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

We are seeking a Service Delivery Senior Manager (Operations) to lead the overall operational management and performance of the revenue collection service delivered under the programme.

The role provides leadership across several operational functions including Back Office System Support, Fraud Management, Sales & Revenue Operations, Base Data Management, IT Operations, and Service Tool Integration. The Service Delivery Senior Manager ensures that all operational services are delivered in accordance with contractual obligations, service level agreements (SLAs), and governance frameworks, while maintaining a strong focus on service reliability, revenue integrity, operational efficiency, and continuous improvement.

This role acts as a key operational interface with the client and stakeholders, ensuring effective service delivery and alignment with programme objectives.

Key duties include:

Provide leadership and oversight for a large fare collection system Back office operational service delivery function, including:

o Back Office System Support

o Fraud Reduction Management

o Sales and Revenue Operations

o Base Data Management

o IT Operations

o Service Tool Integration

Ensure effective coordination across these teams to maintain stable, reliable, and efficient service operations. Establish operational governance, processes, and performance management mechanisms across all operational areas.
Ensure services are delivered in accordance with contractual obligations and Performance Indicators. Monitor service performance and operational metrics to ensure service stability and continuous improvement. Lead incident management, operational issue resolution, and service recovery when required.
Oversee operational readiness for new system capabilities, changes, or service improvements.
Ensure the integrity and accuracy of revenue collection operations, including oversight of fare media management, sales channels, transaction processing and revenue reconciliation processes.
Oversee fraud prevention and detection mechanisms to minimise revenue loss and operational risk.
Oversee the operational support of Back Office systems and supporting IT infrastructure. Ensure service tools and operational platforms are properly implemented, integrated, and maintained.
Act as a senior operational point of contact with the client and key stakeholders. Lead operational discussions with the client regarding service performance, operational improvements, and issue resolution.
Support programme governance forums and service review meetings. Provide operational reporting and insights to senior management and stakeholders.
Provide leadership and direction to operational managers and teams. Ensure clear accountability, responsibilities, and performance expectations are established.
Promote a culture of collaboration, operational excellence, and continuous improvement. Support staff development and capability building across operational teams.

Requirements

Bachelor’s degree in engineering, Information Technology, Business, or related discipline.
Minimum 15 years of experience in Back-office technology, service delivery, operations management, or IT operations.
Proven experience managing complex operational services in large-scale programmes or managed service environments.
Strong experience leading multi-disciplinary operational teams.
Experience managing services under SLA-driven contracts.
Strong understanding of IT service management and operational processes.
Demonstrated experience in stakeholder management within complex multi-party environments.
Excellent leadership, communication, and decision-making capabilities.

Benefits

Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
Pension – 4% employee and 4% employer
Private medical insurance (including dental & optical)
Life assurance
Income protection
Employee assistance programs
Flexible/remote working options
Charitable initiatives
Social events (formal & informal)
Learning and development programs
Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law

Quick apply

Refine Your Search

delivery operations manager jobs in bromley, gtl

Service Delivery Senior Manager (Operations)

Massimo Dutti Operations Manager- Regent Street

Project Manager (Onboarding & Delivery Operations)

Operations Control Delivery Manager 12m FTC

Courier Operations Manager

Junior Operations Supervisor

Director of Programme Delivery, Governance & Operations

Partner Operations Manager

Delivery Operations Lead

VRES Contact Centre Manager

Investment Operations Initiatives Delivery Manager

Delivery Operations & Content Manager - Bid Management

Operations delivery lead (Europe)

Technical Client Operations Manager

On-Site Manager (Amazon Delivery Operation)

Logistics Operations Senior Courier Manager , TikTok Shop UK

Customer Solutions Operations Manager

Investment Operations Initiatives Delivery Manager

Manager, Visual Merchandising Operations - INTL

Project Manager - Pensions & Operations Change Delivery

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