Scheduler Work, Jobs in Brompton On Swale, Nyk (with Salaries)

Administration Scheduler
Blanchardstown and Inner City Home Care Association —North Road
- Full-time
- Management
- Customer service
- Administrative experience
- Annual leave
- Employee assistance programme
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Administration Scheduler

Blanchardstown and Inner City Home Care Association
North Road

Apply Now

Job details

Full-time

Benefits

Annual leave
Employee assistance programme

Qualifications

Customer service call handling
Management
Inbound customer enquiry call handling
Customer service
Administrative support experience
Administrative experience
Appointment booking and call handling
Data management
Customer interaction
Communication skills
Rota coordination

Full job description

Job Description

Blanchardstown & Inner-City Home Care Is Hiring An Administration Scheduler

Blanchardstown & Inner-City Home Care is a not-for-profit home care company operating in parts of Dublin 1, 7 & 15. We are committed to supporting people stay happy at home by delivering quality home care to our clients. Their unique needs and abilities inform everything we do. Our mission to provide each Service User with the highest level of quality of life that is achievable. We treat each person with dignity and respect.

Role Overview:

The Administration Scheduler will work with our team in delivering the support that’s required to effectively arrange care for our service users. You will be working with our dedicated and highly trained team of Carers, and in a supportive administration team. Your role will involve:

Scheduling calls to suit Service User needs as set out in their Home Care and Support Plan and ensuring that our Carer rosters are manageable for them.
Full training will be provided for the successful candidate.
Screening, dealing with and forwarding incoming calls appropriately, dealing with queries from service users, employees, the public, visitors, etc. To manage, maintain, correct, collate, validate, and process data effectively.
Managing annual leave/sick leave whilst also ensuring care is provided as required.
Other duties as may be required to support the efficient operation of the business.

Salary

Competitive Salary

Location

North Road, Finglas, Dublin 11



Take The First Step

Providing care in the community for over 21 years

Flexible working

We offer a range of contracts based on your availability to work, including guaranteed hours contracts if that is what you would prefer.

Training & development

We will support you in getting further qualifications and provide all mandatory training you need to start and excel in your career as a carer.

Supportive working environment

Our supervisory and administration teams are always available to assist you with queries and uniforms are provided.

Qualifications

Strong administration and scheduling experience
Working independently or as part of a team
A caring and empathetic nature
People management skills
Attention to detail
Excellent Customer Service skills
Strong communication skills

Benefits

Competitive Salary
Permanent Contract
23 days annual leave
Time off in lieu for any additional hours worked
Career Progression opportunities
Employee Assistance Programme
Training support

Schedule

Monday – Friday
8.30am – 4.30pm
Additional On-Call Monitoring on an occasional basis
Permanent Contract, 6 month probationary period
23 days annual leave

General Responsibilities

Monday – Friday 8.30am – 4.30pm (with some additional On-Call Monitoring on an occasional basis).
Competitive Salary
Permanent Contract, on successful completion of 6 month probationary period
23 days annual leave (+ time off in lieu for any additional hours worked)
Career Progression opportunities
Employee Assistance Programme
Training support

Essential Requirements

Strong administration and scheduling experience is preferable
The ability to work independently or as part of a team
A caring and empathetic nature
People management skills
Ability to work towards deadlines and KPIs`
Attention to detail, and ability to work in fast paced environment
Excellent Customer Service skills
Strong communication, negotiation and relationship building skills
A helpful, friendly, and professional manner with the ability to communicate with people in a variety of situations and from different backgrounds, by phone, email and in person etc.
A team player

Consideration, Respect & Kindness

Become part of a professional team of carers who empower local people to remain independent in their own homes.

Why is this a great role to have?

You get the opportunity to positively impact people’s lives on a daily basis by ensuring efficient and strategic scheduling of an essential quality of life giving service.

This role provides a unique sense of accomplishment by enabling people to enjoy a high quality of life within their own communities through timely and effective administrative support. If you enjoy interacting with individuals and seek a rewarding and purposeful role, then this Administration Scheduler position is definitely for you!

Why join BIC Home Care?

We have decades of experience looking after our staff and our clients, creating a positive and enjoyable environment for all. We are committed to supporting and investing in you and you are always fully supported in your role.

We want you to develop and grow your skills and our entire team understand that efficiently scheduled services result in happy and satisfied Carers and Service Users, so you are at the centre of everything we do!

Getting Started

At BIC Home Care, there is a comprehensive induction programme to ensure successful entry into your new role.

You will shadow experienced carers until you are confident to start working with your own clients.

We will ensure that you have all the mandatory training that is required before you start and we will process your Garda Vetting.

We Are Not-For-Profit

Blanchardstown and Inner City Home Care is a not-for-profit organisation, which means that we are here solely to benefit the people we serve.

We are a member of Dublin Home Care Partners, a group of not-for-profit home care providers, delivering services on behalf of the HSE across all of North Dublin City and County.

We are also a founding member of the NCCN (National Community Care Network), a national representative group of not-for-profit home care agencies.

Apply Now

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Job Description

Blanchardstown & Inner-City Home Care Is Hiring An Administration Scheduler

Role Overview:

Salary

Location

Providing care in the community for over 21 years

Flexible working

Training & development

Supportive working environment

Qualifications

Benefits

Schedule

General Responsibilities

Essential Requirements

Consideration, Respect & Kindness

Become part of a professional team of carers who empower local people to remain independent in their own homes.

Why is this a great role to have?

Why join BIC Home Care?

Getting Started

We Are Not-For-Profit

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