Senior customer service representative Work, Jobs in Brompton On Swale, Nyk (with Salaries)

Internal Sales Executive
Danesmoor —Newton Aycliffe
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Free parking
- Referral programme
Quick apply
Area Director - North East
Arriva UK Bus Limited —Stockton-on-Tees
- Continuous improvement
- Travel
Quick apply
13d
Field Sales Representative
Octopus Energy Group —Teesside
- From £26,300 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Referral programme
Quick apply
Business Development & Events Representative
Mehxiv Secuity —Teesside
- £12.71 an hour
- Part-time
- CRM software
- Sales
- Salesforce
- Work from home
Quick apply
Quality Director - UK
Worley —Stockton-on-Tees
- Research
- Continuous improvement
Territory Sales Representative TS/SR/NE/DL/DH
Unity Shared Services —Middlesbrough
- £25,000 - £32,000 a year
- Full-time
- CRM software
- Business development
- Travel
Quick apply
1d
Check Manager (Available 2026/2027)
Willis Lease Finance Corporation —Teesside
- Maintenance
- English
- Team management

I want to receive the latest job alerts for senior customer service representative in brompton on swale, nyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near brompton on swale, nyk

Internal Sales Executive

Danesmoor
Newton Aycliffe

Quick apply

Job details

Permanent | Full-time
£28,000 - £30,000 a year

Benefits

Free parking
Company pension
Referral programme
On-site parking

Qualifications

CRM software
Sales support
Outbound sales
Sales
Client engagement
Lead generation
Lead generation and telesales experience
Business development
Sales pipeline
B2B
B2B sales
Relationship management
Telesales
Computer skills
Outbound calling
Account management
Communication skills
Business lead generation
Sales appointment setting

Full job description

Summary and Purpose

The Sales Development Representative is responsible for managing and developing B2B relationships through structured telephone engagement. The role supports business growth by maintaining existing accounts, identifying new commercial opportunities, and generating qualified prospects working alongside the external sales team.

The position operates as part of the internal sales function and focuses on consistent pipeline development, account retention, lead generation and accurate CRM management.

Responsibilities & Key Tasks

Account Management

Manage a defined portfolio of existing B2B customer accounts

Maintain regular telephone contact to strengthen relationships and identify additional needs

Ensure customer information, activity, and opportunities are accurately recorded in the CRM system

Support account retention through proactive communication and follow-up

Prospecting & Lead Generation

Conduct outbound telephone activity to B2B prospects within agreed target markets

Qualify prospects based on defined criteria (need, timing, budget, decision-maker)

Generate and progress new sales opportunities through structured conversations

Book appointments, demonstrations, or handovers to field or senior sales colleagues

Sales Support & Pipeline Development

Follow up on inbound enquiries, marketing campaigns, and warm leads

Maintain a consistent flow of qualified opportunities into the sales pipeline

Work closely with the wider sales team to ensure smooth handover and progression of opportunities

Provide feedback on prospect responses, objections, and market trends

Reporting & Performance

Work towards agreed activity and performance measures (calls, conversations, leads, opportunities)

Produce accurate internal reporting on account activity and pipeline status

Maintain compliance with internal processes and data protection requirements

Skills & Competencies

Strong telephone communication and professional B2B engagement skills

Ability to build rapport and credibility with decision-makers

Effective questioning, listening, and objection-handling skills

Organised approach to account and pipeline management

Comfortable working to structured processes and performance targets

Competent user of CRM systems and standard business software

Knowledge & Experience

Experience in B2B internal sales, account management, telesales, or lead generation

Understanding of sales pipelines and qualification methodologies

Familiarity with long-cycle or consultative sales environments (desirable)

Working Relationships

Internal Customer Services

Area Sales Managers

Marketing Team

Sales Management

AOB

Working Hours – 8:30-5 Mon-Fri. Office based role in Newton Aycliffe

Desirables;

Account management / sales development experience 2+ years

KBB Industry

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

senior customer service representative jobs in brompton on swale, nyk

Internal Sales Executive

Area Director - North East

Field Sales Representative

Business Development & Events Representative

Quality Director - UK

Territory Sales Representative TS/SR/NE/DL/DH

Check Manager (Available 2026/2027)

I want to receive the latest job alerts for senior customer service representative in brompton on swale, nyk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected