Job Title: Sports Centre Duty Officer
Location: Redditch
Salary: £10.85 - £13 per hour (depending on experience)
Hours: Primarily evenings and weekends during term time, with additional daytime hours available during school holidays.
Reports to: Multi-Site Sports Centre Manager
About us:
P&E Sports is a rapidly growing provider of Sports and School facility management, working in partnership with Schools, community organisations, local authorities and charity organisations to maximise use of venue facilities and community involvement. Our reputation is built on professionalism, integrity, and operational excellence. We are proud to partner with 28 Schools, hiring out over 160 different facilities for local community use including a variety of our own sessions ranging from Football development sessions to Nerf Gun and Bouncy Castle Birthday Party Packages to Holiday Camps in the half term holidays. We also manage the smooth running of 7 successful School Community gyms. As we continue to grow, our focus remains on providing exceptional customer service to all our users, maintaining strong relationships with our partners and increasing positive and beneficial community engagement across all our venues.
Purpose of the Role:
The Sports Centre Duty Officer (previously known as Leisure Attendant) is responsible for the safe and efficient day-to-day running of the Sports Centre during their shift. This includes supervising hirers and members of the public, ensuring health and safety standards are upheld, managing bookings, and providing excellent customer service.
This is a hands-on role requiring confidence, professionalism, and the ability to problem-solve quickly while maintaining a welcoming environment. Duty Officers also play a key role in supporting sessions, parties and holiday programmes, ensuring smooth transitions between bookings, maintaining site presentation, and supporting community engagement.
Key Responsibilities:
Facility Operations & Safety
· Act as Duty Officer on shift, ensuring the smooth day-to-day running of the leisure centre.
· Open and close facilities, ensuring the site is safe, secure, and ready for use.
· Supervise public access and ensure safe, effective use of facilities.
· Carry out basic site maintenance, equipment checks, and safety inspections.
· Monitor use of all facilities at the venue (pitches, sports halls, gyms etc) and communal areas; report issues promptly.
· Ensure health and safety procedures are followed, including first aid and emergency actions.
· Complete daily checklists and accurate handovers to the Sports Centre Manager.
· Lock and unlock facilities and ensure alarm procedures are followed where required.
Customer Service & Bookings
· Provide excellent customer service to hirers, parents, participants, and visitors.
· Manage enquiries and bookings via phone, email, and booking systems where required.
· Charge admissions, process payments, and issue receipts.
· Liaise with hirers to ensure smooth transitions between sessions and bookings.
· Support the smooth running of birthday parties, holiday camps, and community sessions.
· Handle feedback or complaints professionally, escalating where appropriate.
Administration & Finance
· Maintain registers for P&E Sports Sessions where applicable.
· Record attendance, bookings, and participation data accurately.
· Manage cash and card handling during shifts, ensuring financial accuracy.
· Balance and report weekly cash tins in line with company procedures.
Cleaning & Site Standards
· Maintain high standards of cleanliness and presentation across all areas of the site.
· Set up and pack down equipment for sessions, matches, or events.
· Ensure all areas are safe, tidy, and welcoming at all times.
Other Duties
· Support with marketing and promotion (posters, noticeboards, social media updates as directed).
· Attend staff meetings, training, and development sessions as required.
· Carry out any other tasks as reasonably required by the company to ensure smooth operations.
Person Specification:
Essential:
· Experience working in a sports, leisure, or customer service environment.
· Strong communication and organisational skills.
· Excellent customer service with a friendly, approachable manner.
· Patience, sensitivity, and ability to remain calm under pressure.
· Flexible with working hours (evenings, weekends, holidays, bank holidays).
· Confident in handling customer issues and problem-solving.
· IT literate (booking/membership systems, basic admin).
First Aid qualification (or willingness to undertake training).
Desirable:
· Previous Duty Officer/Leisure Attendant or supervisory experience.
· Safeguarding qualification.
· Coaching or delivery experience in sports/youth settings.
· Driving licence (desirable but not essential).
· Willingness to learn and develop — all training provided.
Please note that the list of responsibilities is not exhaustive, and additional duties may be assigned as necessary to support the needs of the organisation.
Safeguarding is a fundamental requirement of this role, and all appointments are subject to enhanced DBS checks and continued commitment to safeguarding practices.
Job Types: Part-time, Zero hours contract
Pay: £10.85-£13.00 per hour
Benefits:
- Company pension
- Free parking
- Gym membership
- On-site parking
Application question(s):
- If you are successful, when is the earliest date you could start?
- Please confirm your date of birth
- Please provide your contact details (Email address and Phone number)
- This role involves opening and closing the sports centre and working independently on site. Are you comfortable taking responsibility for the site during your shift?
- This role requires working evenings and potentially evenings. Please confirm availability
- Please confirm the postcode of where you reside
Work authorisation:
- United Kingdom (required)
Work Location: In person
