support engineer Work, Jobs in bromsgrove, wor (with Salaries)

Service Desk Engineer
NFP Corp —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
13d
3rd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Caretaker
BAM UK & Ireland —Bromsgrove
- £13.90 an hour
- School
Design Engineer - Structures
Surbana Jurong Private Limited —Birmingham
- Full-time
- Construction
Site Engineer
COLAS —Bromsgrove
- £35,000 - £40,000 a year
- AutoCAD
- Civil engineering
- Microsoft Office
Cleaning Operative
BAM UK & Ireland —Bromsgrove
- £12.71 - £12.85 an hour
- Monday to Friday
- School
Rescue Technician
Enviromontel Ltd —Worcester
- £30,000 a year
- Full-time
- Driving
- In-person
- Leadership
- Free parking
- Gym membership
Quick apply
Service Coordinator
Rapid Energy Ltd —Redditch
- £27,000 - £32,000 a year
- Full-time
- Customer service
- ERP systems
- Administrative experience
Quick apply
14d
Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On
Axiom Technologies —Worcester
- Part-time
- Windows
- In-person
14d
IT Support Engineer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- University
- No degree
- IT
- Annual leave
11d
Associate Applications Support Engineer
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Hybrid work
- IT
- Communication skills
Helpdesk Engineer
Serveline IT Ltd —Stourbridge
- From £25,000 a year
- Monday to Friday
- Remote
- Azure
- Customer service
- Windows
23h
Technical Support & Sustainment Engineer
Raytheon —Malvern
- Full-time
- Travel
- IT
- Linux
- Annual leave
- Employee assistance programme
Janitor
BAM UK & Ireland —Bromsgrove
- £13.05 an hour
- Microsoft Office
- School
- Annual leave
Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Security Operations Engineer
AFH Financial Group —Bromsgrove
- Full-time
- Azure
- AWS
- Financial services
- Employee discount
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Customer Support Scheduler
Arcus FM —Redditch
- £26,758 a year
- Full-time
Quick apply
1d
Apprentice Gas Engineer
Sureserve —Birmingham
- £8.00 - £12.71 an hour
- Analysis skills
- Annual leave
Quick apply
NOC Engineer
M Group —Birmingham
- 12 hour shift
- Computer networking
- IT
- Communication skills
- Employee discount
3d

I want to receive the latest job alerts for support engineer in bromsgrove, wor

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Engineer

NFP Corp -
Bromsgrove

Apply Now

Job details

13 days ago

Qualifications

Authentication
Azure
Microsoft Outlook
Customer service
Organisational skills
SharePoint
Financial services
Root cause analysis
Communication skills
Intune
Help desk

Full job description

Service Desk Engineer

Bromsgrove, England, GB

We’re looking for a highly skilled Service Desk Engineer to support Microsoft 365, end-user computing, identity, and collaboration services across the organization. This role provides advanced end-user support, leads complex troubleshooting and root-cause analysis, resolves the majority of user issues independently, and partners closely with Infrastructure, Security, and Identity teams to drive timely resolution of escalated or recurring problems.

The Service Desk Engineer plays a critical role in maintaining a reliable, secure, and productive end-user environment while contributing to operational maturity, technical standards, knowledge development, and continuous service improvement.

Essential Duties and Responsibilities:

Key responsibilities:

Resolve complex Service Desk tickets related to Microsoft 365, Windows devices, and collaboration tools, including issues that require deeper technical troubleshooting and cross-team coordination.
Troubleshoot Outlook, Exchange Online, Teams, SharePoint, OneDrive, and desktop application issues, performing root-cause analysis and driving issues through resolution.
Provide clear communication, sound judgment, and timely follow-up to users throughout the ticket lifecycle, including for high-impact or recurring issues.
Deliver professional, high-quality support to business users, including executives when required, while serving as a technical resource and mentor for peers.
Support user onboarding, offboarding, and access changes in Entra ID (Azure AD), helping ensure accuracy, timeliness, and alignment with established controls.
Troubleshoot MFA, sign-in, and access issues; identify patterns, recommend corrective actions, and collaborate with Identity and Security teams on conditional access or policy-related issues when appropriate.
Support Intune-managed Windows devices, including compliance issues, application installs, device configuration, and advanced endpoint troubleshooting.
Document troubleshooting steps, resolutions, root-cause findings, and escalation details accurately in the ticketing system.
Contribute to knowledge base articles, standard operating procedures, and support documentation to improve consistency, knowledge sharing, and service quality.
Follow established incident, change, and security processes in a regulated environment, applying sound judgment and escalating risk appropriately.
Assist end users during tenant transitions, acquisitions, divestitures, and device refresh activities, while helping identify opportunities to reduce disruption and improve execution.
Participate in day-to-day technology operations and contribute to service improvements, recurring issue reduction, and operational maturity initiatives.
Collaborate closely with Infrastructure, Security, and Identity teams to resolve complex issues, improve support standards, and strengthen the end-user computing environment.

Knowledge, Skills, and/or Abilities:

5–8+ years of Service Desk, End User Support, or End User Computing experience in a corporate environment; broader experience may be considered for a Senior Service Desk Engineer scope.
Strong hands-on experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) in an enterprise environment.
Working knowledge of Entra ID (Azure AD), MFA, and user access troubleshooting, with the ability to investigate complex authentication and access issues.
Experience supporting Intune-managed Windows endpoints, including device compliance, configuration, and application support.
Ability to resolve most issues independently, exercise sound technical judgment, and coordinate effectively across teams when deeper expertise is required.
Strong customer service, documentation, communication, and organisational skills, with the ability to mentor peers and support operational consistency.
Experience in financial services or other regulated environments preferred.

Certificates, Licenses, Registration: none

Apply Now

Refine Your Search

support engineer jobs in bromsgrove, wor

Service Desk Engineer

3rd Line Engineer - Support

Caretaker

Design Engineer - Structures

Site Engineer

Cleaning Operative

Rescue Technician

Service Coordinator

Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On

IT Support Engineer

Associate Applications Support Engineer

Helpdesk Engineer

Technical Support & Sustainment Engineer

Janitor

Support Desk Engineer

Security Operations Engineer

Service Desk Analyst / IT Support Help Desk Technician

Customer Support Scheduler

Apprentice Gas Engineer

NOC Engineer

I want to receive the latest job alerts for support engineer in bromsgrove, wor

Related Searches

Explore jobs in more locations

Service Desk Engineer

Jobseeker tools

Employer Tools

Browse

Stay Connected