Our Front of House team is at the heart of the member and guest experience. Working across Switchboard and Club Concierge, this team ensures seamless communication, personalised service, and a warm, professional welcome at every stage of the guest journey.
As part of our Switch/Reception team, you’ll keep the Club running smoothly behind the scenes. Acting as a central point of contact, you’ll manage calls, coordinate deliveries, monitor access, and support day-to-day operations across the business. This is a structured, process-driven role that suits someone organised, reliable, and confident communicating with members, guests, staff and contractors. You’ll also gain valuable exposure to Front of House and the wider Club environment.
As part of our Front of House Team you will be responsible for the following:
- Manage all internal and external calls with professionalism, warmth, and efficiency
- Act as a key first point of contact, creating a positive and lasting first impression
- Coordinate and communicate requests clearly across departments, ensuring timely and accurate follow-up
- Work collaboratively with Reservations and Host teams to deliver a seamless guest experience
- Assist with guest enquiries, bookings, and administrative tasks as required
- Provide flexible support across Front of House operations during peak periods and events
- Handle deliveries, post, and package tracking with care and organisation
- Maintain accurate records and support reporting requirements
- Ensure adherence to financial procedures in managing petty cash and other financial transactions
- Stay informed on club services, events, and opportunities to enhance the guest experience
Skills & Experience
- Previous experience in a high-end customer service or hospitality environment (4/5* preferred)
- Strong communication skills (verbal and written)
- Good computer literacy (including reservation systems where applicable)
- Ability to work both independently and as part of a team
Personal Attributes
- A natural warmth and confidence when communicating
- A genuine passion for hospitality and creating memorable guest experiences
- Strong organisational skills and attention to detail
- The ability to remain calm, composed, and professional under pressure
- Confidence in multitasking and prioritising in a fast-paced environment
- A collaborative mindset and willingness to support across the wider FOH team
You don't need to meet every point listed above to be a great fit for the role. Instead, focus on showcasing your strongest skills, experience and personal qualities - we're interested in what makes you a great fit for the role and how you can contribute your unique strengths to our team.
What Sets This Role Apart
You are not just answering calls, you are shaping the guest experience from the very first interaction and will be part of a multi-skilled Front of House team. This role provides the opportunity to develop a broad hospitality skillset, with exposure to concierge, reservations, and guest services.
-
Share of gratuities
- 33 days annual leave pro-rata
- Auto enrolment pension scheme
- Occupational sick pay
- Family friendly support
- Life cover
- Access to wellness platform providing support on nutrition, exercise, health, finances, legal support and more
- Access to staff benefit scheme which includes cycle to work and tech scheme, contribution towards eyecare and discounts on high street retailers
- Local staff transport service
- Meals on shift provided free of charge
- Complimentary use of staff gym
- Staff events
- Long Service Awards
Don't forget to check out our Benefits section on the Homepage for more details!
Great teams are built on diversity, curiosity, and respect. If you’re excited by our mission and think you could make an impact, we’d love to hear from you - even if you don’t tick every box.
