Customer support representative Work, Jobs in Brough, Ery (with Salaries)

Customer Liaison Representative
Mitie —Brough
- £13.45 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Service Representative
Thompson Commercials —Kingston upon Hull
- £28,000 - £30,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee assistance programme
Quick apply
14d
PTS Ambulance Care Assistant - Hull/East Yorkshire (0 hours contract)
Yorkshire Ambulance Service NHS Trust —Kingston upon Hull
- £25,760 - £27,476 a year
- Part-time
- Annual leave
- Employee assistance programme
13h
Shift Lead
B&Q —Kingston upon Hull
- £13,572.00 - £27,709.50 a year
- Part-time
- Employee assistance programme
- Employee discount
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Cottingham
- £3,800 a month
- Full-time
- Sales
Quick apply
Graduate HR Partner
Amazon UK Services Ltd. —North Ferriby
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
7d
Customer Representative - Hull
Alexander Mann Solutions (AMS) —Kingston upon Hull
- £13.87 an hour
- Full-time
- Customer service
- Communication skills
8d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Cottingham
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Sales Representative - Lubricants East Yorkshire area
NCH Europe —Kingston upon Hull
- £30,000 a year
- Full-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Customer Advisor
B&Q —Kingston upon Hull
- £13.10 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
1d
Sales Development Representative
GlobalData Plc. —Kingston upon Hull
- £35,000 a year
- Full-time
- Salesforce
- Business development
- Leadership
Vending Assistant
BaxterStorey UK —Kingston upon Hull
- £13.45 an hour
- Part-time
- Hospitality
- Employee assistance programme
- Employee discount
Quick apply
6d
Board Member
Acis Group —Gainsborough
- Part-time
Quick apply
RELIEF CATERING ASSISTANT
BaxterStorey —Howden
- Hospitality
- Customer service
- Organisational skills
Quality Inspector
CW Fields —Epworth
- £13 - £14 an hour
- Full-time
- Computer skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
9d
Cleaner
TCFM —Doncaster
- £12.71 an hour
Quick apply
1d
VENDING ASSISTANT
BaxterStorey —Kingston upon Hull
- £13.45 an hour
- Weekend availability
- Hospitality
- Employee assistance programme
- Employee discount
5d
Receptionist
Goldstar Active Ltd —Kingston upon Hull
- £12.71 an hour
- Part-time
- Customer service
- Microsoft Office
- Accounting
- Free parking
Quick apply
Deputy Manager
Iceland —Grimsby
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Pharmacist
Well Pharmacy —Scunthorpe
- Up to £27 an hour
- Monday to Friday
- Management
- Employee discount

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customer support representative jobs near brough, ery

Customer Liaison Representative

Mitie -
Brough

Apply Now

Job details

Permanent | Full-time
£13.45 an hour

Qualifications

Microsoft Word
Microsoft Excel
Customer service
English
Organisational skills
Computer skills
Communication skills
Time management

Full job description

Job Title: Customer Liaison Representative (Link Facility)

Reports to: Front of House Supervisor

Location: BAE Systems, Brough

Purpose:

This role has been designed to provide a high quality service to our customers by greeting, welcoming and directing them appropriately. You will pride yourself on building and maintaining a welcoming and safe atmosphere. As the customer Liaison representative, you will be the first point of contact for our clients as they arrive to the building.

The Customer Liaison Representative is seen as the face of the Link Facility. This role is also designed for, being the Link Users point of contact, review Bookings via the Kiosk booking system/platform, general knowledge of the services available, reviewing and providing feedback to Team Leader, and provide support to the Supervisors.

The Customer Services Liaison plays a pivotal role in delivering a high-quality service to our customer, meeting with customers as required, gaining feedback and engaging in proactive dialogue. The Customer Services Liaison will also be responsible for facilitating building visitors, area seating planning, proactively identify defects, report and coordinate corrective actions and maintain high standards within the building. The individual will have a keen eye for detail and an ability to understand and ensure customer needs are being met.

Working Hours: 38.5 Hours per week between the following hours:

Monday – Thursday 07:30 – 17:30, Friday 07:30 – 12:00

Shift patterns are subject to availability and will be decided upon business needs.

Hourly rate - £13.45 per hour

Accountabilities, Key activities Include but are not limited to:

Meet and greet customers
User registration
Manage the Booking System
- Source availability of rooms/desks for customers/groups
- Book desks/rooms for customers/groups
- Respond to the Link shared email inbox
- Manage no show information on a daily basis
- Assist Link users with Kiosk booking system (how to book)
Special Requirements – ergonomic chairs etc
Support PEEPS – provision of evac chairs when requested
Query Response
Monitoring of office Consumables
Maintain updated signage around facilities using templates
Floor Walk, keeping the facility tidy, including filling/emptying of the dishwashers (where installed)
Daily morning and afternoon check of all printers
Daily morning and afternoon checks of rooms
Daily morning and afternoon checks of desks
Control Special Equipment – Jabra, ergonomic chairs, flip chart etc
Report maintenance issues 2000
Assist with set up of AV equipment
Troubleshoot technical problems
Report IT issues to DXC
Report security issues to Control room
Report AV issues to Visavvvi
Fire Marshall
First Aid
Support Continuous Improvement activities
Daily Handover to Security (end of day process)
Issuing of temporary daily security passes
Familiarise new visitors to the building and how the areas function
Escalate any booking conflicts to the BAES nominated point of contact for the area and re allocate resources (desks / rooms) as instructed
Control security access from reception desk where appropriate
When requested, escort visitors from the main gate
Reconfigure furniture and movable walls in line with booking requirements
Organise post collection and sign for delivery parcels
Support Security department to undertake audits and resolve conflicts
Be 1st point of contact for all calls and correspondence relating to desk and room bookings
Support hospitality bookings for the building (deliveries and collection)
Help / advise redistribution of food across neighbouring outlets dependant on building occupancy levels
Top up tea and coffee provisions and coffee machines and keep the area clean and tidy

What we are looking for / Qualifications and Experience:

Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
Knowledge of Workplace Health and Safety (WH&S) Practises and Policies
Proven ability to provide a high level of customer service
Acceptable level of Interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
Previous knowledge of skype is desirable, but not essential
Previous knowledge of Microsoft systems (word, excel ect) desired but not essential
Computer Proficiency
Ability to work independently if needed
At least 2 years of a training background or customer service role is desirable
Previous knowledge of desk booking systems is also desirable but not essential

Other factors:

Smart, presentable and a professional appearance, work uniform always clean and pressed
Hygienic to the highest standards
Well organised with the ability to prioritise workloads
The ability to multitask and work in a fast-paced environment
Personable and approachable
Must have a flexible approach
Good communication skills in both verbal and written formats
Must be willing to undertake further training if needed

Apply Now

Refine Your Search

customer support representative jobs in brough, ery

Customer Liaison Representative

Customer Service Representative

PTS Ambulance Care Assistant - Hull/East Yorkshire (0 hours contract)

Shift Lead

JUNIOR SALES ADVISOR

Graduate HR Partner

Customer Representative - Hull

JUNIOR SALES CONSULTANT

Sales Representative - Lubricants East Yorkshire area

Customer Advisor

Sales Development Representative

Vending Assistant

Board Member

RELIEF CATERING ASSISTANT

Quality Inspector

Cleaner

VENDING ASSISTANT

Receptionist

Deputy Manager

Pharmacist

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