Delivery director Work, Jobs in Brownhills, Wmd (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
19h
Sales Director
Omegro —Coleshill
- From £80,000 a year
- Full-time
- Remote
- Sales
- Travel
- Organisational skills
2d
Strategic Account Director
OCS Group —Birmingham
- Customer service
- Engineering
Quick apply
14d
Head Of Sales
First Fence —Swadlincote
- Monday to Friday
- CRM software
- Management
- Sales
- Annual leave
- Employee discount
Quick apply
Head of UK / Ireland
Tvh Uk Ltd —Kidderminster
- Management
- Travel
Quick apply
Client Director
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Project management
- Communication skills
Account Director
TVS Supply Chain Solutions —Birmingham
- Hybrid work
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Head of Systems Delivery
COLAS RAIL UK —Birmingham
- Engineering
- Annual leave
3d
Head of UK / Ireland
TVH Parts —Birmingham
- Management
- Travel
Insurance Client Director - Corporate Risk, Birmingham
Aon Corporation —Birmingham
Head of Accounting and Delivery
Fisher German —Birmingham
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Accounting
- Employee assistance programme
10d

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Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year
19 hours ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

delivery director jobs in brownhills, wmd

Director of Customer Operations

Sales Director

Strategic Account Director

Head Of Sales

Head of UK / Ireland

Client Director

Account Director

Head of Systems Delivery

Head of UK / Ireland

Insurance Client Director - Corporate Risk, Birmingham

Head of Accounting and Delivery

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