Technical support occupations Work, Jobs in Brundall, Nfk (with Salaries)

1st Line IT Support Engineer
Cascade Ltd —Norwich
- £27,040 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Free parking
Quick apply
12d
Service and Support Analyst
Norwich City Council —Norwich
- £29,540 - £32,061 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Annual leave
IT Support Technician
Broadland Housing —Norwich
- £28,785 - £30,622 a year
- Call to connect
- Customer service
- Microsoft Office
- Driving
- Annual leave
- Work from home
1d
IT SUPPORT TECHNICIAN - 2/3 Line
MSI-DS Ltd —Norwich
- Azure
- Customer service
- Windows
Quick apply
Application Support Analyst
Ideagen —Norwich
- Computer Science
- Communication skills
Technician (ICT) (Trustwide Mobile)
Inspiration Trust —Norwich
- £28,598 - £31,022 a year
- Full-time
- Microsoft Outlook
- Windows
- Travel
- Free parking
- Annual leave
15h
Systems Engineer
Appello —Norwich
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- AWS
- Analysis skills
- JavaScript
- Free parking
- Employee assistance programme
2d
✨✨ Internal Opportunity - Tier 2 Product Operations Consultant ✨✨
Epos Now —Norwich
- Up to £28,500 a year
- Full-time
- Communication skills

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Service and Support Analyst
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1st Line IT Support Engineer

Cascade Ltd -
Norwich

Quick apply

Job details

Permanent | Full-time
£27,040 a year
12 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Google Docs
Driving Licence
Customer service
IT support
Organisational skills
CompTIA A+
Help desk

Full job description

Location: Kirkham House, 5 Whiffler Rd, Norwich NR3 2AG

Salary: £27,040

Contract: Full-time, Permanent (40 hours/week)

Reports to: Technical Director

About the Role

Cascade is seeking a First Line IT Support Engineer to act as the first point of contact for all IT support across the organisation. This hands-on role is ideal for someone early in their IT career who is open-minded, able to think on their feet, and keen to improve existing processes.

Because we operate in the care and education sectors, your work will directly enable frontline staff to deliver safe, high-quality care. We are looking for a problem-solver who can resolve day-to-day technical issues quickly, patiently, and with a friendly manner.

Key Responsibilities

Triage & Support: Act as the first point of contact for IT issues (phone, email, ticketing system), logging and triaging requests, and escalating to 2nd/3rd line support when necessary.
Device Management: Order, set up, configure, and deploy end-user hardware including laptops, desktops, mobiles, tablets, and printers.
User Administration: Manage user accounts for new starters, leavers, and role changes across Google Workspace and core line-of-business applications (including password resets and access requests).
Technical Troubleshooting: Provide first-line support for hardware, software, Wi-Fi/network connectivity, and Google Workspace (Gmail, Drive, Docs, etc.).
Asset & Documentation: Maintain accurate IT asset records/inventories and contribute to internal knowledge-base documentation.
User Care: Support staff with varying levels of technical confidence, explaining solutions clearly and without jargon.
Compliance: Adhere strictly to data protection, confidentiality, and information security policies, recognising the sensitive nature of data in a care setting.

Person Specification Essential

Excellent customer service skills patient, approachable, and able to communicate clearly with non-technical colleagues.
Strong organisational skills with the ability to prioritise a varied workload.
Some experience in an IT support/helpdesk role, OR a strong demonstrable interest in IT (supported by certifications, personal projects, or relevant study).
A genuine passion for technology and a willingness to learn and develop.
A valid Driver’s Licence (required for travel between our Hull homes and schools).
An understanding of confidentiality and data protection principles.

Desirable

Experience working within health, social care, education, or another regulated environment.
Familiarity with care management software or electronic care planning systems.
Exposure to the Google Workspace Admin console (Google Cloud Identity).
Basic understanding of networking concepts (Wi-Fi, basic troubleshooting).
Relevant certifications (e.g., CompTIA A+, Google Workspace Administrator, or awareness of ITIL principles).

Safeguarding and Compliance

Cascade is committed to safeguarding the vulnerable people and children we support. This role is subject to an enhanced DBS check. The successful candidate will handle sensitive personal data and must strictly adhere to UK GDPR and Cascade’s information governance policies.

Closing date 17/07/2026

Interviews W/C 27/07/2027

Start Date 01/09/2026

Link to application form - https://apply.cdcrs.app/apply?step=position

Pay: £27,040.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in brundall, nfk

1st Line IT Support Engineer

Service and Support Analyst

IT Support Technician

IT SUPPORT TECHNICIAN - 2/3 Line

Application Support Analyst

Technician (ICT) (Trustwide Mobile)

Systems Engineer

✨✨ Internal Opportunity - Tier 2 Product Operations Consultant ✨✨

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