Product area lead Work, Jobs in Buckhurst Hill, Ess (with Salaries)

Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Customer Experience Lead
British Airways —London
- £47,000 - £51,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- Continuous improvement
- Employee discount
8d
Stock Manager
NEXT —Loughton
- From £6,955 a year
- Part-time
- Customer service
- Leadership
- Employee discount
Lead Product Designer
Euphoric Global —London
- £110,000 - £140,000 a year
- Full-time
- Remote
- IT
- Communication skills
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Lead Analyst, Customer Service Analytics
Angi —London
- £81,000 - £110,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Salesforce
Quick apply
Museum Supervisor
The Sherlock Holmes Museum —London
- £15 an hour
- Weekend availability
- Microsoft Word
- Hospitality
- Sales
- Store discount
- Health & wellbeing programme
Quick apply
11d
Programme Management Office (PMO) Manager
Department for Transport —London
- £57,515 a year
- Part-time
- Hybrid work
- PMP
- Project management
- Presentation skills
- Annual leave
- Employee assistance programme
10d
Customer and Trading Manager - Nightshift
Sainsbury's —London
- From £34,450 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Solution Consultant Lead (Remote UK)
DualEntry —London
- £100,000 - £150,000 a year
- Full-time
- Remote
- Oracle
- SQL
- Mentoring
- Annual leave
Quick apply
Event Operations Associate
Emerald X —London
- £50,000 - £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior / Lead Geneticist
Sano Genetics —London
- £60,000 - £70,000 a month
- Remote
- Doctoral degree
- Master's degree
- AWS
4d
General Manager
Green and Fortune —London
- £60,000 - £70,000 a year
- Weekend availability
- Hospitality
- Bar
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Senior Product Manager
Edenred —London
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- Spanish
- Microsoft Outlook
- Data analysis skills
- Annual leave
- Employee assistance programme
Product Operations Lead
Wise Australia Investments —London
- £120,000 - £145,000 a year
Sales Manager
NEXT —Loughton
- From £26,724 a year
- Weekend availability
- Employee discount
3d
Senior Programme Managers
A.T.M Strategic Management Consulting —London
- £750 - £1,000 a day
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Strategy and Operations Principal Lead, gTech Ads Programs, GTM
Google —London
- £148,000 - £270,000 a year
- Sales
- Bachelor's degree
Tech Lead Manager (Software Engineering)
Which? —London
- £84,000 - £97,000 a year
- Hybrid work
- Management
- Engineering
- Leadership
Senior Product Manager - Social Housing SaaS
Aareon AG —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Azure
- Product management
- APIs

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Head of Customer Operations

Redress Digital Services Ltd
London

Quick apply

Job details

Permanent | Full-time
£5,800 - £7,200 a month

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

CRM software
English
Leadership
Communication skills

Full job description

About the Role:

London is a fast moving hub for technology, services, and customer led businesses, and at Redress Digital Solutions Ltd, we bring that same energy into how we support our clients and users. We are building a modern digital service platform designed to make customer experiences smoother, faster, and more reliable.

We are looking for a Head of Customer Operations who can take ownership of our customer service strategy and daily operational performance. This role is not just about managing tickets or supervising teams. You will lead the full customer operations function, improve service quality, strengthen internal processes, and make sure every customer interaction reflects the standards of a professional and trusted digital business.

You will work closely with leadership, product, compliance, and support teams to make sure customer needs are understood, issues are resolved quickly, and service delivery continues to improve as the company grows.

Why Work With Us?

The Environment: Our office is based in Shoreditch, one of London’s most active business and technology areas. We value a professional, collaborative workplace where people are trusted to take ownership and deliver strong results.

Operational Impact: Customer operations is central to our business. You will have a direct voice in improving customer journeys, service standards, and internal systems.

Modern Service Approach: We use digital tools, clear reporting, and structured workflows to support customers efficiently and professionally.

Growth: You will have the opportunity to lead process improvements, develop team capability, and help shape the customer operations function as the business expands.

Key Responsibilities:

Customer Operations Leadership: Lead the customer operations function and ensure high standards across support, onboarding, issue resolution, and service delivery.

Team Management: Manage, coach, and develop customer support and operations staff. Set clear performance expectations and support team members in meeting service targets.

Process Improvement: Review existing workflows and identify ways to improve response times, escalation handling, customer satisfaction, and operational efficiency.

Service Quality: Monitor customer interactions, service metrics, and feedback to maintain consistent quality and identify areas for improvement.

Stakeholder Coordination: Work closely with product, compliance, finance, and senior leadership teams to resolve customer issues and improve the overall customer journey.

Reporting and Performance: Prepare operational reports, track KPIs, and provide clear updates on team performance, service trends, and improvement plans.

Escalation Management: Handle complex or sensitive customer issues with professionalism, sound judgement, and a solution focused approach.

What We Are Looking For:

Experience: 6 or more years of experience in customer operations, client services, service delivery, or a similar operational leadership role, with at least 2 years in a management position.

Leadership Skills: You can lead teams, improve performance, manage workloads, and create a positive and accountable working environment.

Operational Mindset: You understand how to build efficient processes, manage service standards, and use data to improve performance.

Customer Focus: You are confident handling escalations, improving customer satisfaction, and making decisions that balance customer needs with business priorities.

Communication Skills: Strong written and verbal English communication skills are required. You should be confident presenting updates to senior stakeholders and communicating clearly with internal teams.

Tools and Reporting: Experience using CRM systems, ticketing platforms, spreadsheets, dashboards, or customer service reporting tools is highly desirable.

Mindset: You are organised, practical, calm under pressure, and able to lead teams through busy operational periods while maintaining a high standard of service.

Pay: £5,800.00-£7,200.00 per month

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

product area lead jobs in buckhurst hill, ess

Head of Customer Operations

Customer Experience Lead

Stock Manager

Lead Product Designer

Operations Manager

Lead Analyst, Customer Service Analytics

Museum Supervisor

Programme Management Office (PMO) Manager

Customer and Trading Manager - Nightshift

Solution Consultant Lead (Remote UK)

Event Operations Associate

Senior / Lead Geneticist

General Manager

Senior Product Manager

Product Operations Lead

Sales Manager

Senior Programme Managers

Strategy and Operations Principal Lead, gTech Ads Programs, GTM

Tech Lead Manager (Software Engineering)

Senior Product Manager - Social Housing SaaS

I want to receive the latest job alerts for product area lead in buckhurst hill, ess

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