Technical support occupations Work, Jobs in Bucksburn, Abe (with Salaries)

1st Line Support Technician
Jera IT —Turriff
- £25,000 - £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Helpdesk Assistant (Temporary 6 Months)
CHAP Group —Westhill and District
- Full-time
- Windows
- Analysis skills
- Computer networking
Quick apply
11d
Service Desk Analyst L2
FalconSmartIT —Aberdeen
- Full-time
- English
- Driving
- SharePoint
Quick apply
Hosting Analyst
Scottish Courts and Tribunals Service —Aberdeen
- From £31,236 a year
- Full-time
- Customer service
- Windows
- IT
- Annual leave
- Employee discount
12d

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1st Line Support Technician
Jera IT —Turriff
Provide 1st line technical support via phone, email, and onsite visits. Strong problem-solving skills with a professional working attitude.
£25,000 - £28,000 a year
Quick apply
Helpdesk Assistant (Temporary 6 Months)
CHAP Group —Westhill and District
Serve as the first point of contact for technical queries via phone, email, or ticketing system; troubleshoot common hardware, software, and network issues.
Quick apply
11d

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technical support occupations jobs near bucksburn, abe

1st Line Support Technician

Jera IT
Turriff

Quick apply

Job details

Full-time
£25,000 - £28,000 a year

Qualifications

Driving Licence
Customer service
Windows
Microsoft Office
Computer networking
Communication skills
Active Directory

Full job description

Job Title: 1st Line Support Technician
Company: Jera IT
Location: Aberdeenshire
Job Type: Full-time

About Us:
At Jera IT, we’re passionate about delivering exceptional IT support and solutions. We believe in a proactive and professional approach to our clients' needs, and we’re looking for an enthusiastic 1st Line Support Technician to join our dynamic team.

The Role:
As a 1st Line Support Technician, you'll be the first point of contact for our clients, providing remote and on-site technical support. You'll troubleshoot technical issues, escalate complex problems, and work closely with our Professional Services team to ensure exceptional service delivery.

Key Responsibilities:

Provide 1st line technical support via phone, email, and onsite visits.
Troubleshoot hardware, software, and network-related issues.
Log and manage tickets through our ticket management system.
Assist with installations, configurations, and upgrades.
Maintain accurate documentation and update the technical knowledge base.
Communicate effectively with clients and internal teams.
Stay current on new technology trends and participate in training.

What We’re Looking For:

Proven experience in a similar support role.
Strong problem-solving skills with a professional working attitude.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Hands-on knowledge of desktop hardware, Microsoft Windows OS, Microsoft Office/O365, Active Directory, Exchange, and basic networking.
Experience supporting a range of devices including desktops, laptops, smartphones, and tablets.
Familiarity with routers, switches, structured cabling, and Wi-Fi.
Full UK Driving License required.

Desirable Qualifications:

Post-secondary education in IT or related field.
Relevant IT certifications or training (e.g. CompTIA, Microsoft, Cisco).

What We Offer:

Competitive salary based on experience.
Full on-the-job training and support.
A fun and collaborative working environment.
Excellent opportunities for career progression.

Ready to Join Us?
If you’re looking to grow your career in IT support with a forward-thinking company, apply today with your CV and a brief cover letter.

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Licence/Certification:

drivers license (required)

Work Location: In person

Quick apply

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technical support occupations jobs in bucksburn, abe

1st Line Support Technician

Helpdesk Assistant (Temporary 6 Months)

Service Desk Analyst L2

Hosting Analyst

Other jobs to consider

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