Medical Administrator / Receptionist
Neetside Surgery, Bude
30 hours per week – Permanent.
Join Our Friendly Team at Neetside Surgery
Neetside Surgery is a welcoming and supportive GP practice in the heart of Bude, providing high-quality healthcare services to approximately 6,500 patients. We are proud of our positive team culture and our commitment to delivering safe, effective, caring, responsive and well-led services to our community.
Due to a staff relocation, we are seeking a motivated and enthusiastic individual to join our team. This is an excellent opportunity for someone who enjoys helping people, thrives in a busy environment, and wants to play an important role in supporting patients and healthcare professionals. Previous experience within a GP practice is desirable but not essential, as full training will be provided for the right candidate.
About the role:
What you’ll be doing:
No two days at Neetside are ever the same — it is a fast-paced, busy environment and this role requires excellent organisation skills, a positive approach and the ability to cope under pressure.
The successful candidate will support the smooth running of the practice by undertaking a range of duties, including:
- Welcoming and assisting patients both in person and over the telephone
- Managing patient enquiries in a professional and compassionate manner
- Booking appointments and supporting patients to access services
- Processing prescriptions in line with practice procedures
- Typing and processing referral letters and other clinical correspondence
- Managing incoming hospital correspondence and clinical documents
- Updating patient records accurately and confidentially
- Supporting clinicians and colleagues with administrative tasks
- Undertaking general office and administrative duties as required
Previous Applicants: Individuals who have previously applied for this position within the last 12 months and were unsuccessful are respectfully asked not to reapply at this time.
Your working hours:
Part-time position of 30 hours per week:
The shift requirement are listed below: Please note that during the initial training period, hours may vary. One hour lunch break on full day shifts.
Tuesday 8am – 5pm
Wednesday 2pm - 6pm
Thursday 8am - 6pm
Friday 8:30am – 6:30pm
Flexibility is essential, as occasional additional hours may be required to support the practice during periods of annual leave, sickness absence, training, or operational need.
Our opening hours are Monday to Friday, 8:00am – 6:30pm.
What We’re Looking For:
We are looking for someone who can demonstrate:
- A friendly, professional and approachable manner
- Excellent communication and interpersonal skills
- Compassion, empathy and respect when dealing with patients and colleagues
- Strong organisational skills and attention to detail
- The ability to remain calm and effective in a busy environment
- Good IT and keyboard skills
- The ability to work independently and as part of a team
- A willingness to learn new systems and processes
- Commitment to confidentiality and data protection requirements
- A positive and flexible attitude towards work
Essential requirements:
· GCSE (or equivalent) in English and Mathematics at Grade C/4 or above
· Good general IT skills, including email and word processing
· Excellent verbal and written communication skills
· Ability to prioritise workload and work accurately under pressure
· Ability to complete mandatory training, most of which is completed online
· Evidence of the right to work in the United Kingdom
Desirable Requirements
- Experience working in an administrative or customer service role
- Experience working within a healthcare setting
- Knowledge of NHS services
- Experience using SystmOne or other clinical systems
Please note that full training will be provided and applications are welcomed from candidates who can demonstrate relevant transferable skills and a willingness to learn.
What We Offer
- £12.75 starting pay
- NHS Pension Scheme
- Comprehensive induction and training programme
- Ongoing learning and development opportunities
- A supportive and experienced team environment
- Job security within an essential community healthcare service
- Regular staff social events
- 24-hour access to a comprehensive health and wellbeing platform, including:
- Mental health support
- Mood tracking tools
- Guided wellbeing exercises
- Health assessments
- Financial wellbeing resources
- Access for members of your household
Recruitment Process
Neetside Surgery is committed to safer recruitment practices and promoting equality, diversity and inclusion.
Following shortlisting:
Stage 1: Interview
Suitable applicants will be invited to attend an initial interview.
Stage 2: Assessment and Final Interview
Candidates successful at Stage 1 will be invited to attend a second stage of the recruitment process, which will include:
- A short literacy assessment
- A short numeracy assessment
- A further interview/discussion with members of the practice team
These assessments are designed to support us in identifying candidates who possess the skills necessary for the role and to ensure we provide appropriate training and support where required.
The successful applicant will be required to provide proof of their right to work in the UK before employment can commence.
How to Apply
Please note:Applications submitted via Indeed will not be processed as we do not receive notifications through Indeed.
Previous Applicants: Individuals who have previously applied for this position within the last 12 months and were unsuccessful are respectfully asked not to reapply at this time.
To apply, or to request an application form, please email:
Becci Wise
[email protected]
Please return:
- A completed Neetside Surgery application form
- Your CV
- A short covering letter outlining your interest in the role and any relevant skills or experience
Application forms may also be collected from and returned to Reception.
Need More Information?
For an informal discussion about the role, please contact us on:
01288 270580
We are always happy to answer any questions.
Important Information
Closing Date: Monday 24th August 2026 at 12:00 noon
Start Date: September
Neetside Surgery reserves the right to close this vacancy early should sufficient applications be received.
Neetside Surgery is committed to equality of opportunity and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Job Type: Part-time
Pay: From £12.75 per hour
Benefits:
- Company pension
- Health & wellbeing programme
Work Location: In person
