Lead engineer Work, Jobs in Bugle, Con (with Salaries)

Aftermarket Delivery Service Manager
ELIQUO HYDROK UK —Saint Columb Major
- Hybrid work
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- Continuous improvement
- Sick pay
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1d

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Aftermarket Delivery Service Manager

ELIQUO HYDROK UK -
Saint Columb Major

Apply Now

Job details

Benefits

Cycle to work scheme
Company pension
Company events
Sick pay
On-site parking

Qualifications

Wastewater treatment
Analysis skills
Project management
Continuous improvement
Communication skills

Full job description

The Aftermarket Service Delivery Manager is responsible for leading the successful delivery of all aftermarket engineering and support services. This role ensures that customers receive a high‑quality, consistent service experience while overseeing a multidisciplinary team of Project Engineers and Administrative staff. The position plays a key part in driving operational performance, customer satisfaction, and continuous improvement within the Aftermarket function.

What you'll be doing:

Oversee day‑to‑day delivery of aftermarket engineering projects, service requests, and support activities.
Lead, mentor, and develop Project Engineers and Admin staff.
Allocate resources effectively across multiple workstreams and customer accounts.
Set clear objectives, monitor performance, and support professional development.
Act as the primary escalation and service contact for aftermarket customers.
Manage service‑related issues, risks, and escalations, ensuring timely resolution.
Track and manage KPIs, service performance metrics, turnaround times, and SLAs.
Maintain governance processes, documentation, and compliance with internal standards.
Identify opportunities to improve efficiency, quality, and customer experience.
Implement process updates and drive adoption of best practice across the Aftermarket team.
Support costing, quotes, and proposals for aftermarket work when required.
Manage budgets or forecasts relevant to the aftermarket workstream.

Who we are looking for:

Essential

An individual with highly developed interpersonal and communication skills, with the ability to build trust, influence at all levels, manage conflict effectively and foster strong collaboration across diverse teams and stakeholders.
A candidate with a strong track record of managing multiple projects or tasks with competing priorities, shared resources and interdependencies.
Experience leading service delivery, project delivery, or technical customer‑facing operations.
Proven ability to manage multiple tasks, priorities, and deadlines.
Strong analytical skills with the ability to interpret performance data and drive improvements

Desirable

Experience in the water industry, including wastewater permits and compliance
Experience in aftermarket, service, or after‑sales engineering environments.
Background in project management or engineering management.
Knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma).
Familiarity with CRM, ERP, or service management systems.

About us

ELIQUO HYDROK is an award-winning, established and growing, market leader. We provide water treatment solutions that keep seas and rivers clean and drinking water safe. From flood water management to sewage filtration systems, we provide innovative, environmentally considerate, cost-effective, and practical solutions to municipal water companies.

We’re passionate about our people, offering a range of benefits to our valued employees, including hybrid working and a Medicash healthcare plan. You will be part of a team of 180+ colleagues delivering high-quality, essential services underpinning water infrastructure and environmental improvement across the UK.

Inclusion & Diversity

At Eliquo Hydrok, we are committed to fostering a culture of Fairness, Inclusion and Respect across all areas of our business. We actively promote equality and diversity, and do not tolerate discrimination of any kind - whether based on gender, race, disability, age, religion, sexual orientation, or employment status. Our goal is to ensure that every individual, regardless of background, feels respected, valued, and empowered to reach their full potential. To support fairness in our recruitment process, we ask all applicants to complete an Equal Employment Opportunity (EEO) survey after applying. This helps us monitor and improve our practices, ensuring equal access to opportunities for everyone.

Benefits

Flexible/hybrid working options available
Medicash Health Plan
Company Pension
Sick Pay
On-site parking
Cycle to Work Scheme
Company Events
Appraisal and Personal Development programme

Apply Now

Refine Your Search

lead engineer jobs in bugle, con

Aftermarket Delivery Service Manager

Area Manager, CNC Machining

Shift Engineer

Senior Planner

Snr Manager, Manufacturing Engineering

Senior Product Engineer

Mechanical Engineer

Senior Applications Engineer

SACM Process Analyst

Quality Engineer

Configuration Management Lead

Design Engineer II

Configuration Management Lead

Senior Metrology and Surveillance Engineer

Senior Quality Engineer

Senior Metrology and Surveillance Engineer

Solar Design Engineer - Renewables

Road Engineer

Commissioning Engineer

Senior Buyer

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