Operations technician Work, Jobs in Burgess Hill, Wsx (with Salaries)

Trainee Policy Operations Technician
Sabre Insurance Company —Dorking
- Customer service
- Communication skills
- Office experience
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Trainee Policy Operations Technician

Sabre Insurance Company -
Dorking

Quick apply

Job details

Permanent

Qualifications

Customer service
GCSE
Communication skills
Office experience

Full job description

PURPOSE

To learn the process involved and systems used in order to handle the administration of an insurance policy, this will include quotations, policies and queries. Work as part of a team delivering high quality telephone and email service to intermediaries, customers and other relevant third parties. Handle the administration of daily workflow which includes New Business, Mid-Term Adjustments, Renewals, Cancellations and Lapses. Process department workflow and investigate any data discrepancies, raising validation requests where necessary with the intermediaries or third party administrator. Handle any policy queries or concerns from other departments of the company.

KEY RESPONSIBILITIES

Develop motor insurance and Sabre product knowledge
Efficiently process your allocated workload each day, ensuing this is processed in line with targets and set authority limits
Provide customer service through telephone, email and live chat ensuring a high level is maintained throughout
Deal effectively with incoming and outgoing telephone calls.
Work flexibly within the team, assisting colleagues where necessary
Work to operational deadlines
Respond to and take ownership of enquiries from customer, intermediaries or third party administrators
Assist with the processing of workflow, contacting brokers with validation and various policy queries

SKILLS, KNOWLEDGE &EXPERIENCE

Office experience and use of a telephone in a professional context is desirable
Good interpersonal and communication skills
Experience of providing customer service
Comfortable with a telephone based working environment
Ability to understand and use established systems and processes.
Ability to plan, prioritise and manage own workload
Attention to detail and ability to accurately record information

QUALIFICATIONS

We require GCSE qualifications in English and Maths to equivalent 4/C or above

Company Overview

Please visit our company website for more information

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Trainee Policy Operations Technician

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