Customer service team lead Work, Jobs in Burghfield, Brk (with Salaries)

Customer Service Team Leader
Macfarlane Group —Reading
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
5d
CX Team Leader (Fixed-Term-Contract)
cinch —Hook
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Financial services
- Employee assistance programme
Quick apply
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
11d
Sales Lead
Montu UK —Winnersh
- £60,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
10d
Activities & Wellbeing Co-ordinator (Customer Experience Lead)
EQ Care —Whitchurch
- £19,827 a year
- Part-time
- Microsoft Office
- IT
- Annual leave
- Referral programme
Team Leader
Card Factory —Lower Earley
- £13 an hour
- Leadership
Charging, Recovery and Monitoring Manager - Client Finances Team
Reading Borough Council —Reading
- £50,269 - £56,730 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Senior Regional Field Team Manager
CPM UK —Oxford
- £55,000 a year
- Weekend availability
- Sales
- Analysis skills
- Team management
- Paid training
- Employee discount
Quick apply
Manager - Sales & Service Team
NFU Mutual Agency —Godalming
- £40,000 - £45,000 a year
- Full-time
- Communication skills
- Annual leave
Group Sales Administration Team Leader
Porsche Retail Group —Reading
- £40,000 a year
- Full-time
- Bar
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Salesforce Technical Lead
Association for Project Management —Princes Risborough
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- No degree
- Free parking
- Annual leave
Quick apply
Lead Content Designer
The AA —Basingstoke
- Full-time
- Hybrid work
- Customer service
- English
- Travel
- Annual leave
- Employee assistance programme
9d
Team Leader
NEXT —Guildford
- £13.84 an hour
- Full-time
- Customer service
Client Service Delivery Operations Lead – Risk and Healthcare
Aon Corporation —Farnborough
- Management
- Organisational skills
- Communication skills
Food Ventures D2C Lead - UK
PepsiCo —Reading
- Analysis skills
- Continuous improvement
- Leadership
SMB Segment Lead – Europe-Meta eCommerce
Lenovo —Farnborough
- Full-time
- English
- Analysis skills
- IT
- Free parking
- Life insurance
4d
Maintenance Team Leader
Leaflike —Didcot
- Up to £45,000 a year
- Full-time
- Maintenance
- Supervising experience
- Driving
Quick apply
10d
Internal Sales Co-Team Leader
Saepio —High Wycombe
- Full-time
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Annual leave
- Life insurance
Quick apply
Product Team Leader
River Island —Basingstoke
- Part-time
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
5d
Finance Integration Lead
LRG —Camberley
- Remote
- Microsoft Word
- Microsoft Excel
- Management
Quick apply

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Customer Service Team Leader

Macfarlane Group -
Reading

Apply Now

Job details

Full-time
£35,000 - £40,000 a year
5 days ago

Benefits

Free parking
Additional leave
Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme

Qualifications

Management
Sales
Customer service
Microsoft Office
Continuous improvement
IT
Account management
Communication skills

Full job description

Location: Tilehurst, Reading

Package: Basic salary up to £40,000 (dependent on experience) plus bonus/OTE and flexible benefits package including up to 27 days holiday (plus additional annual leave purchasing scheme)

Hours: Full time (37.5 hours) Monday to Friday

Sector: Packaging Distribution

Protecting what matters, together

We're dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.

With history stretching back over 75 years, we offer stability whilst continuing to evolve and grow. Our fast-paced, results-driven approach provides genuine opportunities for development, progression and achievement. Every colleague has the opportunity to influence our success, helping us deliver outstanding service and innovative packaging solutions to customers across the UK.

The Customer Service Team Leader Role

This is a key leadership role within one of our packaging distribution operations. You will lead, develop and motivate our local office based team, ensuring exceptional customer service, strong commercial performance and effective day-to-day sales office supervision.

You will be responsible for driving sales growth across existing accounts, maximising quotation conversion, identifying new opportunities and ensuring the team consistently delivers against agreed targets. Working closely with external sales executives, operations and logistics colleagues, you will help create a high-performance culture focused on customer satisfaction, profitability and continuous improvement.

This role offers an excellent opportunity for an experienced internal customer service/sales leader who enjoys directly coaching people, improving performance and contributing directly to business success.

What you will bring

We welcome applications from commercially minded sales leaders who can demonstrate success within a fast-paced customer service/internal sales, distribution, merchanting or wholesale environment.

You will ideally offer:
Previous experience leading, coaching and developing an office based customer service and/or internal sales team

A strong understanding of customer service and sales office operations, customer account management and commercial decision-making

Experience setting objectives, monitoring performance and driving continuous improvement

The ability to motivate teams to achieve sales, margin and service targets

A track record of building strong customer relationships and identifying opportunities to grow account spend

Confidence handling customer escalations and resolving issues professionally

Experience supporting and working alongside field-based sales colleagues

Strong commercial awareness and the ability to balance customer satisfaction with profitability

Excellent communication, organisation and people management skills

Strong IT capability, including CRM systems and Microsoft Office applications

Knowledge of packaging products or experience within the packaging sector would be advantageous but is by no means essential.

What you will get

We provide a competitive basic starting salary and operate a range of rewarding bonus and incentive schemes. Our flexible employee benefits package can include:

25 days annual leave (rising to 27 days with service) plus all public/bank holidays

Additional Holiday Purchasing Scheme (run annually)

Contributory pension scheme

Free parking at the majority of our site locations

Annual paid volunteering day

Company car or cash allowance for qualifying roles

Employee Assistance Programme

Extensive training, development and progression opportunities

Employee discount scheme

Simply Health/Dental Cover option or BUPA cover for qualifying roles

Enhanced HR policies relating to employee rights and entitlements

Long service awards

Charitable giving options

Financial support with eye tests and prescription glasses for DSE users

EE Mobile discount scheme

Candidate referral scheme

Your future with us

Here at Macfarlane Group, you have the opportunity to shape your own career. As a large national business, internal progression and mobility are key parts of our success. Through structured development pathways, leadership programmes and recognised external training, we support colleagues to achieve their full potential and progress their careers.

How to apply

All applications will be acknowledged. If you haven't heard from us within 2-3 weeks, please assume your application was unsuccessful.

We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

Apply Now

Refine Your Search

customer service team lead jobs in burghfield, brk

Customer Service Team Leader

CX Team Leader (Fixed-Term-Contract)

Complaints Team Leader

Sales Lead

Activities & Wellbeing Co-ordinator (Customer Experience Lead)

Team Leader

Charging, Recovery and Monitoring Manager - Client Finances Team

Senior Regional Field Team Manager

Manager - Sales & Service Team

Group Sales Administration Team Leader

Salesforce Technical Lead

Lead Content Designer

Team Leader

Client Service Delivery Operations Lead – Risk and Healthcare

Food Ventures D2C Lead - UK

SMB Segment Lead – Europe-Meta eCommerce

Maintenance Team Leader

Internal Sales Co-Team Leader

Product Team Leader

Finance Integration Lead

I want to receive the latest job alerts for customer service team lead in burghfield, brk

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