As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
As a Field Service Engineer, you will be part of a regional team of collaborative Engineers, reporting directly to the area Technical Manager. You are expected to work to the highest standards to ensure first-class service is delivered to our customer base while ensuring quality and regulatory standards are adhered to in this heavily regulated industry.
As a Field Service Engineer, you will have the opportunity to gain expertise and become the SME for our Flow Cytometry instrument portfolio (Cell Analyzer, Cell Sorter & Cell Imaging (https://www.bdbiosciences.com/en-gb/products/instruments)) and our sample preparation instrumentation(https://www.bdbiosciences.com/en-gb/products/instruments/sample-prep-systems).
Territory: London
Main responsibilities will include:
Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience.
You will carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
You will be responsible for diagnosing electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
You will determine the most cost-effective repair/solution to ensure minimum downtime.
Perform instrument certifications (IQ/OQ).
Actively manage your car stock, ensuring all necessary spare parts and tools are available.
Effective management of technical escalations.
Works toward service metrics as defined by the Service Organization
About you:
HND or Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer.
A proactive approach with the ability to take lead if the situation requires it.
IT knowledge
Flow Cytometry experience is a plus
Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries
The ability to process knowledge across multi-modular and diverse product ranges
Deliver high levels of customer service
Full UK driving license
Currently living within a daily commutable distance of Central London.
Physical demands:
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This is a full-time position, with evening work required as job duties demand.
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This job entails traveling to and from a customer site each day.
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An individual should be able to lift 12-15kgs, and be able to work in a standing position for a prolonged period of time.
Salary range for the role: £45,000 - £55,000 + bonus + benefits
Click on apply if this sounds like you!
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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GBR Winnersh - Eskdale Road
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
£43,300.00 - £66,025.00 GBP Annual
