Director Work, Jobs in Burnage, Gtm (with Salaries)

Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
14d
Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Assistant Director of Transformation
Warrington Borough Council —Warrington
- £85,782 - £91,758 a year
- Full-time
- Team management
- Leadership
8d
Head of Inclusion - Calderdale College
Calderdale Council —Halifax
- £55,974 - £57,655 a year
- Full-time
- Team management
Assistant Director of People & Workforce Development
Tameside Council —Tameside
- £98,303 a year
- Continuous improvement
- Human resources
- Leadership
Deputy Director - Learning, Organisation Development and Reward
University of Salford —Salford
- Full-time
- University
- Human resources
- Training & development
- Employee assistance programme
Service Director
Demain Business Services Ltd. —Manchester
- £78,000 - £98,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
Quick apply
7d
Executive Director - Transformation and Improvement
Warrington Borough Council —Warrington
- £143,662 a year
- Full-time
- Continuous improvement
5d
Clinical Service Director
bMindful Psychology —Cheadle
- From £80,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Health & wellbeing programme
- Referral programme
Quick apply
Sr. Director Sports Partnerships EMEA
BDA —Manchester
- £135,000 - £165,000 a year
- Sales
- Merchandising
- Business development
Quick apply
14d
Head of Creative at AIOS — Remote, $150,000–$250,000/yr + 0.10%–0.30% equity
AIOS (YC W20/S21) —Blackburn
- £150,000 - £250,000 a year
- Full-time
- Remote
- Team management
- AI
- Leadership
- Annual leave
Head of Land & Partnerships
Your Housing Group —Warrington
- £80,000 - £85,000 a year
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
Head of Greater Manchester Shared Services
Trafford Council —Trafford
- £77,339 - £83,714 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Annual leave
- Employee discount
Head of Academic Quality & Governance
UA92 —Manchester
- £57,000 - £70,000 a year
- Full-time
- Management
- University
- Leadership
15h
Executive Director - Growth
Warrington Borough Council —Warrington
- £143,662 a year
- Full-time
6d
Senior Director, Operations
Novanta —Stockport
- Full-time
- Management
- Continuous improvement
- Manufacturing
Assistant Director (Place Directorate) x 2
GMCA —Manchester
- £73,896 - £82,840 a year
- Hybrid work
- In-person
- Leadership
- Communication skills
Head of Administration
MAJ Law Ltd —Daresbury
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Human resources
Quick apply
Head of Category - Wall
Wienerberger AG —Cheadle
- Monday to Friday
- Product management
- Travel
- Employee assistance programme
10d

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director jobs near burnage, gtm

Customer Experience Director

Stellify
Manchester

Quick apply

Job details

Full-time
£110,000 a year
14 days ago

Qualifications

Operations management
Change management
Team management
Operational strategy development
Change leadership

Full job description

Customer Experience Director

Greater Manchester (office based, full time) · Senior leadership package, C£110,000 + Benefits

Lead the customer function for a large multi-brand retailer, at the point where the whole operation is being rebuilt around the customer and run as a commercial contributor rather than a cost to manage.

Retail customer functions carry more moving parts than most: high volumes, seasonal peaks, returns and refunds, and customers who compare and switch in seconds. This is a transformation post. The contact centre is moving off an outsourced model, new technology is coming in, and the function is being redesigned from the ground up. It suits a customer leader who wants the room to build, not a narrow slice of an operation that already runs itself.

What you'll own

The design of the customer operating model, and the commercial case for what the function becomes and where it sits
The move of the contact centre from an outsourced model, one of the largest and most complex decisions in the role
The technology agenda: choosing what comes in, and getting the business to adopt it and use the data properly
Service design across the moments that carry the most weight in retail, including returns, refunds, peak trading and the balance of automated and human channels
Retention and the commercial numbers behind loyalty and repeat purchase, and the plan to move them
Building and coaching the team, setting clear measures and lifting capability across managers and agents

You'll sit on the senior leadership team with direct access to the CEO, work closely with Trading, Operations, Marketing and Technology, and be trusted to make the calls that decide what this function becomes.

Our ideal applicant

A customer leader who has owned a customer function end to end in a high-volume, multi-channel retail or consumer business
Has led real transformation of a customer operating model, ideally including a move from outsourced delivery to in-house
Has brought in technology and knows the difference between buying it and getting a business to use it
Runs the function commercially, with retention and cost numbers you can talk to
Comfortable with the pace and complexity of retail, and drawn to building something rather than maintaining it

The package

Competitive senior leadership package, C:110,000 full details shared on application
Full time, office based in Greater Manchester

Quick apply

Refine Your Search

director jobs in burnage, gtm

Customer Experience Director

Head of Corporate Operations

Assistant Director of Transformation

Head of Inclusion - Calderdale College

Assistant Director of People & Workforce Development

Deputy Director - Learning, Organisation Development and Reward

Service Director

Executive Director - Transformation and Improvement

Clinical Service Director

Sr. Director Sports Partnerships EMEA

Head of Creative at AIOS — Remote, $150,000–$250,000/yr + 0.10%–0.30% equity

Head of Land & Partnerships

Director of Customer Experience

Head of Greater Manchester Shared Services

Head of Academic Quality & Governance

Executive Director - Growth

Senior Director, Operations

Assistant Director (Place Directorate) x 2

Head of Administration

Head of Category - Wall

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