Servicenow engineer Work, Jobs in Burnage, Gtm (with Salaries)

Application Support Engineer (AWS) - Manchester
FDM Group —Manchester
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Windows
- Bachelor's degree
- No degree
IT Service Transition Manager
Freshfields —Manchester
- Data analysis skills
- Continuous improvement
- Communication skills
Intermediate Platform Engineer
CDL Software —Manchester
- £38,000 - £42,000 a year
- Full-time
- Hybrid work
- AWS
- Analysis skills
- Continuous improvement
- Free parking
- Referral programme
Quick apply
Intermediate Data Engineer
CDL Software —Manchester
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- AI
- Free parking
- Referral programme
Quick apply
Senior Workplace Engineer
Capgemini —Manchester
- SharePoint
Senior Workplace Engineer
Capgemini Sogeti —Manchester
- SharePoint
Senior IAM Engineer
NCC Group —Manchester
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Agile
- Annual leave
Quick apply
1d
Platform Engineering Manager - Design Engineering & Cloud Enablement
Inizio —Manchester
- Computer Science
- Training & development
9d

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servicenow engineer jobs near burnage, gtm

Application Support Engineer (AWS) - Manchester

FDM Group -
Manchester

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Job details

Fixed term contract

Benefits

Annual leave
Company pension

Qualifications

Jira
Technical troubleshooting
Incident triage
Dashboard visualisation
Incident queue management
IT service management
Ticket management
Service restoration
Continuous improvement
Splunk
Risk management
Technical writing
ServiceNow
S3
Application support
Root cause analysis
Communication skills

Full job description

About The Role

FDM is a global business and technology consultancy seeking an experienced Production Support Analyst to work for our global financial services client. The right candidate will coordinate and provide production support activities for applications and databases for software, ensuring operational stability, rapid issue resolution, and continuous improvement. This is initially a 12-month contract with very good prospects to extend and will be a hybrid role that will be based in Manchester.

Responsibilities

Provides intermediate support of applications and databases for software. Coordinates and executes technical procedures to resolve production issues after evaluation.
Monitors production systems for alerts, outages, and system issues. Research issues and performs root cause analysis to minimize risk. Implements solutions for issues and appropriate development initiatives.
Ensures that support requests are resolved within the service level agreements. Communicates statuses and resolutions.
Writes and updates production support documentation, policies, and procedures.
Identifies opportunities for improvement and makes recommendations. Assists in implementing changes.
Establishes and maintains strong working relationships with business partners.
Participates in special projects and performs other duties as assigned.

About You

Proficient in Splunk for log analysis, alert investigation, and dashboard creation (or similar tools)
Working knowledge of Open-Telemetry, including instrumentation, metrics, logs, and distributed tracing
Familiarity with AWS services and the AWS Management Console (or similar cloud-native platforms)
Understanding of core AWS components (EC2, S3, CloudWatch, Lambda, etc.)
Skilled in incident triaging, prioritization, and escalation
Strong root cause analysis and problem solving abilities
Experience with ITIL aligned processes (incident, problem, change management)
Strong written and verbal communication skills
Ability to translate technical issues for non technical stakeholders
Experience supporting production environments and operational readiness activities
Ability to write and maintain runbooks, troubleshooting guides, and knowledge articles
Familiarity with SQL basics, log analysis, and API troubleshooting
Experience with ticketing systems such as ServiceNow or Jira

About Us

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

Apply Now

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servicenow engineer jobs in burnage, gtm

Application Support Engineer (AWS) - Manchester

End User Support Engineer I

IT Service Transition Manager

Intermediate Platform Engineer

Intermediate Data Engineer

Senior Workplace Engineer

Senior Workplace Engineer

Senior IAM Engineer

Platform Engineering Manager - Design Engineering & Cloud Enablement

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