Engineer Work, Jobs in Burnham, Buckinghamshire Slough (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
Junior Engineer
Tracer Cloud Inc —London
- Up to £70,000 a year
- Full-time
- AWS
- AI
- Python
- Annual leave
Engineer
Elis —Camberwell
- £45,000 - £47,000 a year
- Call to connect
- Schematics
- Microsoft Office
- Continuous improvement
- Employee assistance programme
Manual QA Engineer
Careerswift —London
- Full-time
- Remote
- Agile
- SDLC
Mechanical Engineering Apprentice
John Crane —Slough
- Full-time
- Sales
- CAD
- Engineering
Quick apply
12d
Project Assurance Engineer
Cadent Gas —Slough
- £53,280 - £62,676 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee discount
7d
ITAM Engineer
CGI —London
- Full-time
- Hybrid work
- Analysis skills
- IT
- In-person
Quick apply
Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Broadcast Engineer
QVC —West London
- Full-time
- Windows
- Microsoft Office
- Linux
- Annual leave
- Employee assistance programme
MPS Field Engineer
Commercial —South East London
- £36,000 - £39,000 a year
- Full-time
- IT
- In-person
- Employee assistance programme
Quick apply
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
Manufacturing Engineer
John Crane —Slough
- Full-time
- Engineering
- Bachelor's degree
- Organisational skills
Quick apply
7d
Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Systems Engineer
Ericsson —Slough
- Oracle
- No degree
- Linux
Dailies Engineer, Picture Shop - Pinewood Studios
Streamland Media LLC —Iver Heath
- Weekend availability
- Maintenance
- Scripting
- Linux
Quick apply
Customer Support Engineer
BookedSolid —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
- Work from home
- Employee stock ownership plan
Quick apply
Infrastructure Engineer (SC Cleared)
CGI —Reading
- Full-time
- Analysis skills
Quick apply
Email Designer
British Airways —Heathrow
- Full-time
- Bachelor's degree
- Continuous improvement
- Communication skills
11d
Lift Engineer
Stannah —Reading
- Up to £61,000 a year
- Full-time
- Remote
- Annual leave
- Employee assistance programme
Quick apply
Junior Analytics Engineer
Lendable —London
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Machine learning
- Referral programme

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engineer jobs near burnham, buckinghamshire slough

Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

Apply Now

Job details

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

engineer jobs in burnham, buckinghamshire slough

Tier 1 Technical Support Engineer

Junior Engineer

Engineer

Manual QA Engineer

Mechanical Engineering Apprentice

Project Assurance Engineer

ITAM Engineer

Systems Engineer

Broadcast Engineer

MPS Field Engineer

EUC Engineer

Manufacturing Engineer

Systems Engineer

Systems Engineer

Dailies Engineer, Picture Shop - Pinewood Studios

Customer Support Engineer

Infrastructure Engineer (SC Cleared)

Email Designer

Lift Engineer

Junior Analytics Engineer

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