Director of customer service Work, Jobs in Burnham On Crouch, Ess (with Salaries)

Regional Head of Housing Services
Anchor —Chelmsford
- £84,406 a year
- Remote
- Leadership
Client Services Director
Focus Agency Group Limited —Colchester
- £55,000 - £60,000 a year
- Full-time
- Management
- Business development
- Travel
- Work from home
- Employee stock ownership plan
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Head Of Customer Experience
Lookers —Chelmsford
- Full-time
- Travel
- Analytics
- Annual leave
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Regional Head of Housing Services

Anchor -
Chelmsford

Apply Now

Job details

Fixed term contract
£84,406 a year

Benefits

Free flu jabs
Company pension

Qualifications

Stakeholder liaison
Tenant engagement
Change management
Continuous improvement cycles oversight
Partnership building
Anti-social behaviour case management in housing
Change leadership
Leadership
Operations leadership experience

Full job description

Regional Head of Housing Services
Location: Remote with travel across London, the Southeast & East Anglia
Contract: 37.5 hours | 12 month Fixed Term Contract
Salary: £84,406 per annum including car allowance

We’re looking for an exceptional leader to help shape the future of housing services in our London and Southeast region, leading a large scale operation that put residents at the heart of everything we do.

This is an exciting opportunity for an ambitious housing leader to broaden their influence, build on their operational expertise and shape the future of our services through a period of change. Reporting to the Regional Director of Housing Services, you’ll provide strategic and operational leadership across our diverse later living portfolio of approximately 12,000 homes.

What you’ll be doing:

Lead a regional housing service of approximately 250 colleagues through an established management team, creating a culture of high performance, collaboration, and continuous improvement.
Provide leadership across a large and complex housing portfolio, ensuring excellent delivery across all services.
Ensure services meet regulatory requirements, legislation, safeguarding responsibilities, and internal standards while maintaining a strong focus on resident experience.
Use performance data, customer insight and resident feedback to identify opportunities, improve services, and deliver better outcomes.
Lead transformational change, embedding new ways of working and supporting teams through service improvement and organisational change.
Own regional business plans, operational performance, and financial delivery, with budget and income responsibility.
Build trusted relationships with residents, regulators, local authorities, and strategic partners, representing the organisation externally and contributing to sector best practice.
Alongside your regional responsibilities, you’ll take part in the development of national strategic housing function across the organisation, providing expertise and leadership in areas such as allocations and lettings, income management, anti-social behaviour, resident support, resident engagement, and safeguarding.

What you’ll bring:

A passion for delivering exceptional resident experiences and customer focused services.
Proven experience leading services across a substantial housing portfolio, with a strong understanding of both rented housing and homeownership services.
A track record of leading large operational teams in a regulated environment.
Experience delivering strategic change and service transformation.
Strong commercial and financial awareness.
Experience of using customer insight, data, and resident feedback to improve services and outcomes.
The ability to influence senior stakeholders and build trusted partnerships.
A passion for developing people, improving services, and delivering exceptional customer experiences.

Why join us?

As we continue to transform our services, invest in new homes and innovate for the future, you’ll have the opportunity to shape how we deliver housing services for thousands of residents.

This role offers the opportunity to make a significant impact while gaining regional visibility and influencing organisation-wide priorities. Whether you are looking to broaden your strategic leadership experience or build on an established track record of delivery, you’ll be able to shape services that make a meaningful difference.

Benefits:

25 days holiday plus 8 bank holidays (buy and sell available)
24/7 digital GP, mental health support and virtual physio via Help@hand
Free eye tests and flu jabs
Pension contributions up to 10% plus free life assurance at 3x your annual salary
Access to a 24/7 confidential advice line
Savings on tech, travel and essentials, plus optional Health Cash & Dental Plans
Leadership and ongoing career development

Apply Now

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