Audio engineer Work, Jobs in Burnley, Lan (with Salaries)

TIER 2 SUPPORT TECHNICIAN
ISDM Solutions Ltd —Halifax
- £28,500 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Schematics
- Analysis skills
- Work from home
- Sick pay
Quick apply
5d
Repairs Engineer
Calrec Audio —Hebden Bridge
- Full-time
- Schematics
- Quality control
- Communication skills
Quick apply
Networking Engineer
Fourteen IP Communications —Wigan
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Hotel
- Mentoring
- Organisational skills
- Free parking
- Sick pay
Quick apply
6d
Digital Communications Engineer
GMCA —Manchester
- Hybrid work
- No degree
- Mentoring
1d
Data Scientist
PHMG Careers —Manchester
- Monday to Friday
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Software Engineer, Data Infrastructure & Acquisition - Manchester, United Kingdom
Speechify —Manchester
- Remote
- Doctoral degree
- Computer Science
- Master's degree
14d
Software Engineer, Platform - Manchester, United Kingdom
Speechify —Manchester
- Remote
- APIs
- Communication skills
6d
Media Management Operator
Ericsson —Salford
- Quality control
7d
Software Engineer, iOS Core Product - Manchester, United Kingdom
Speechify —Manchester
- Remote
- Communication skills
System Support Specialist - North America
PHMG Careers —Manchester
- £29,000 a year
- CRM software
- Communication skills
- Gym membership
Quick apply
Instructional Designer
John Crane —Manchester
- Full-time
- Agile
- Communication skills
Quick apply
4h
Senior Software Engineer - UK
DISCO —Manchester
- £90 - £114 a day
- Remote
- Mentoring
- AI
- Employee assistance programme
Senior Software Engineer, Core Experiences - Manchester, United Kingdom
Speechify —Manchester
- Remote
5d
Sales Counter Assistant
Avnet —Preston
- Part-time
- Computer literacy
- Computer skills
- Communication skills
- Free parking
Typescript Game Developer
IGT —Salford
- Software troubleshooting
- English
- Continuous improvement
- Flexible schedule
- Life insurance
Lead Software Engineer
Bauer Media Group —Manchester
- DevOps
- Mentoring
- Leadership
Senior Software Engineer, Windows/Desktop Applications - Manchester, United Kingdom
Speechify —Manchester
- Remote
- Software troubleshooting
- Windows
- C++
14d
Go-to-Market - Manchester, United Kingdom
Speechify —Manchester
- Remote
- Machine learning
- APIs
- AI
5d
Senior Software Engineer
Bauer Media Group —Manchester
- Mentoring
- Training & development
- Communication skills
Service Design Lead
Bauer Media Group —Manchester
- Hybrid work
- No degree
- Travel

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audio engineer jobs near burnley, lan

TIER 2 SUPPORT TECHNICIAN

ISDM Solutions Ltd -
Halifax

Quick apply

Job details

Full-time
£28,500 - £35,000 a year
5 days ago

Benefits

Casual dress
Cycle to work scheme
Free flu jabs
Company pension
Work from home
Sick pay
On-site parking

Qualifications

Microsoft Word
Reactive maintenance implementation
Technical troubleshooting
Driving Licence
Schematics
BMC Remedy
Incident queue management
IT service management
Ticket management
Case record updates
Microsoft Office Suite
Breakdown recovery
Analysis skills
Zendesk
Continuous improvement
Remote access software
Technical support incident logging
Wiring schematics interpretation
Planned Preventative Maintenance (PPM) implementation
ServiceNow
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Communication skills
Planned maintenance
Remote diagnostics
Help desk

Full job description

The Tier 2 Support Technician will join ISDM's Global Technical Operations Team, reporting to the Service Desk Manager. The purpose of the role is to provide technical support and break-fix services to our managed service customers across the UK, Ireland, Europe and the USA. Working as part of a collaborative support team, you will be responsible for diagnosing and resolving a wide range of Audio Visual (AV) and Video Conferencing (VC) issues, both remotely and on customer sites. You will manage support cases from initial logging through to resolution, ensuring customers receive a high standard of service while maintaining accurate documentation throughout. The successful candidate will play an important role in delivering exceptional customer service, supporting preventative maintenance activities, and contributing to the continuous improvement of ISDM's managed service offering.

Day to Day

Provide technical support to customers via telephone, email, webchat, video calls, remote desktop tools and customer site visits.
Manage AV and VC support cases from initial logging through to resolution, ensuring customers are kept informed throughout.
Accurately log and maintain support tickets within Zendesk, ensuring all actions, updates and next steps are fully documented.
Carry out remote and on-site fault diagnosis, identifying appropriate resolutions and progressing cases through to completion.
Escalate tickets to senior engineers or Service Desk Manager where appropriate, particularly where service levels are at risk.
Provide ongoing training and support to Tier 1 Support Technicians
Attend technical solution handover meetings and complete onboarding activities required as part of managed service contracts.
Complete scheduled preventative maintenance visits, morning room checks and monitoring of priority customer spaces.
Arrange third-party technical support where issues cannot be resolved internally.
Ensure effective communication and handover of any outstanding work at the end of each working day.
Participate in internal technical meetings to discuss support cases and ongoing service improvements.
Communicate professionally with customers, suppliers and colleagues at all times.
Maintain service documentation and contribute ideas to improve departmental performance and the overall customer experience.
Take ownership of high-priority or escalated support tickets and assist in resolving customer issues or complaints

About You

Experience providing technical support within an AV, VC or IT support environment.
Confident troubleshooting technical faults across a variety of AV and collaboration technologies.
Strong analytical and problem-solving skills with excellent attention to detail.
Able to prioritise workload and manage multiple support cases simultaneously.
Excellent verbal and written communication skills with a strong customer-focused approach.
Comfortable working both independently and as part of a wider technical support team.
Proficient in Microsoft Office applications including Outlook, Word and Excel.
Able to understand technical drawings, cable schematics and solution specifications.
A full UK driving licence is desirable (this can be discussed if not currently held).
Willing to travel to customer sites where required.

Technical Knowledge

Experience supporting or troubleshooting technologies such as:
Solid understanding of AV fundamentals.
Collaboration spaces, conference rooms, auditoriums and theatre AV systems.
Video Conferencing systems including Poly, Neat, Crestron, Cisco and Yealink.
Microsoft Teams Rooms and Zoom Rooms solutions.
Crestron, QSC and Extron control systems.
Audio DSP systems and related audio hardware.
Audio Visual signal distribution and integrated meeting room technologies.

What Would Make You Stand Out

The ideal candidate may also have:
A strong background supporting managed AV and VC services.
Experience using IT Service Management (ITSM) or ticketing platforms such as Zendesk, ServiceNow, Remedy or similar.
Good knowledge of Microsoft Teams and Microsoft Teams Rooms.
Experience working within Service Level Agreements (SLAs) and customer support environments.
An interest in continuous improvement and delivering an excellent customer experience.

Pay: £28,500.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free flu jabs
On-site parking
Sick pay
Work from home

Experience:

Audio Visual: 1 year (preferred)

Work Location: Hybrid remote in Halifax HX3

Quick apply

Refine Your Search

audio engineer jobs in burnley, lan

TIER 2 SUPPORT TECHNICIAN

Repairs Engineer

Networking Engineer

Digital Communications Engineer

Data Scientist

Software Engineer, Data Infrastructure & Acquisition - Manchester, United Kingdom

Software Engineer, Platform - Manchester, United Kingdom

Media Management Operator

Software Engineer, iOS Core Product - Manchester, United Kingdom

System Support Specialist - North America

Instructional Designer

Senior Software Engineer - UK

Senior Software Engineer, Core Experiences - Manchester, United Kingdom

Sales Counter Assistant

Typescript Game Developer

Lead Software Engineer

Senior Software Engineer, Windows/Desktop Applications - Manchester, United Kingdom

Go-to-Market - Manchester, United Kingdom

Senior Software Engineer

Service Design Lead

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