E commerce specialist Work, Jobs in Burnley, Lan (with Salaries)

Representative Customer Service / Order Management Specialist (e-commerce)
DRiV —Bradford
- Software troubleshooting
- English
- Analysis skills
Representative Customer Service / Order Management Specialist (e-commerce)
DRiV Incorporated —Bradford
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- English
- Analysis skills
Quick apply
11d
Operations Team Leader
Staci —Blackburn
- £30,709.97 a year
- Full-time
- Team management
- Warehouse experience
- Computer skills
- Free parking
- Sick pay
Quick apply
Regional Operations Manager
Evri —Bolton
- £45,000 - £50,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
10d
Inventory & Administrator Manager
Staci —Blackburn with Darwen
- £32,000 a year
- Temporary
- Continuous improvement
- Team management
- In-person
- Free parking
- Store discount
Quick apply
6d
Continuous Improvement Manager
Evri —Bolton
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Training & development
Ecommerce Trading Manager (TikTok)
Somerce —Manchester
- £35,000 - £60,000 a year
- Full-time
- Hybrid work
- Merchandising
- Communication skills
- Employee discount
- Flexible schedule
Quick apply
7d
Continuous Improvement Manager
Hermes Europe —Bolton
- £45,000 - £50,000 a year
- Continuous improvement
- Training & development
Digital Account Manager
Edison Media —Manchester
- £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Free parking
- Work from home
Quick apply
Regional Operations Manager
Hermes Europe —Bolton
- £12.71 an hour
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
10d
Account Manager - Planning
Havas Group —Manchester
- Full-time
- Analysis skills
- Mentoring
- Analytics
Head of Performance Marketing
The Fragrance Shop —Manchester
- Leadership
- Analytics
- Free parking
- Work from home
Sales & Service Advisor
Freyma Fortune —Heywood
- £29,000 - £35,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Warehouse Operative
Evri —Middleton
- £12.71 an hour
- Part-time
- Annual leave
Senior Social Commerce Strategist (FTC)
VML/WPP Enterprise Solutions —Manchester
- Communication skills
Quick apply
Network Design and Optimisation Manager
Evri —Manchester
- £54,000 - £58,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- No degree
4d
Warehouse Operative Nights
Evri —Bolton
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
Senior Paid Social Manager
Soar With Us —Manchester
- £45,000 - £55,000 a year
- Full-time
- Remote
- Mentoring
- Organisational skills
- AI
- Annual leave
- Life insurance
Quick apply
2d
Transport Administrator - Transport and Warehouse
Evri —Preston
- £26,400 a year
- Full-time
- Administrative experience
- Annual leave
Senior Consultant (Commerce) FTC
VML —Manchester
- Hybrid work
- Business development
- Continuous improvement
- Travel
Quick apply

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e commerce specialist jobs near burnley, lan

Representative Customer Service / Order Management Specialist (e-commerce)

DRiV -
Bradford

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Job details

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Software troubleshooting
Client engagement
Stakeholder liaison
ERP software
Internal department liaison
English
Microsoft Office Suite
Complaint handling
E-commerce
Analysis skills
Relationship management
Customer interaction
Root cause analysis
Communication skills
Supply chain customer service

Full job description

Primary purpose of role:

First point of contact with specific portfolio of e-commerce customers across UK & EMEA regions
Relationship building/daily engagement with key customers/stakeholders
Proactive trouble shooting/root cause analysis in TecCom (electronic ordering platform) and SAP system to identify underlying issues quickly and efficiently
Close collaboration and daily networking with Team Leader, Sales Managers and key stakeholders involved in E-business growth and development.
Promote an exceptional level of Customer Experience, adhering to all required service levels and SLAs.
Handle all customer inquiries with professionalism and efficiency (via email, phone call or in meetings).
Provide quality, proactive support to both internal and external stakeholders across the wider business.

Day to day CS responsibilities:

Full ownership of end-to-end order to shipment process for a specific portfolio of customers
Daily checks & close follow up on customer orders/deliveries – immediately identifying/escalating issues or blocking points
Deep dive/root cause analysis to identify (often complex) issues in TecCom & SAP, providing clear feedback to direct manager and escalating in a timely manner as required.
Close collaboration & clear communication with Team Leader and key stakeholders involved in e-business development.
Daily contact/liaison with DCs and carriers regarding delivery releases, booking slots, communication of system issues etc.
Daily log-in & adherence to cloud-based, interactive telephony system (Fuze)
Process customer pricing approval requests (PAR) and action/follow up within appropriate departments as required
Set up/process new customer accounts (or implement changes to existing accounts) and business approval forms in conjunction with Master Data team
Follow up on all customer inquiries, requests and provide reports/feedback in a timely manner
Update and maintain all customer records in conjunction with Master Data
Support in processing customer invoicing & resolution of queries as appropriate
Review and update packing/shipping instructions
Maximize shipments and improve availability where possible
Proactive resolution of CS/delivery/billing complaints through liaison with appropriate depts. and follow up (escalation to Team Leader where necessary)
Follow-up proactively with material availability and delivery issues, ensuring high level of customer focus
Interface with credit department and all other cross functional departments
Meet forecast pressure
Follow all procedures according to corporate guidelines (in a timely manner)
Provide documents whenever necessary/as required for audit purposes
All other ad hoc queries, this job spec is not exhaustive

Requirements:

Previous experience in a customer service/admin environment (preferably e-commerce/e-business) (essential);
High level of written and spoken English (essential);
Trouble shooting/analytical skills (essential);
Exceptional communication skills (essential);
Good working knowledge of MS Office (essential);
ERP knowledge and experience (essential);
Proactive approach & ability to work independently (essential);
Genuine passion for Customer Service (essential);
The ability to be able to liaise confidently with customers and several internal stakeholders (essential);
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential);

#LI-PK1

Apply Now

Refine Your Search

e commerce specialist jobs in burnley, lan

Representative Customer Service / Order Management Specialist (e-commerce)

Representative Customer Service / Order Management Specialist (e-commerce)

Operations Team Leader

Regional Operations Manager

Inventory & Administrator Manager

Continuous Improvement Manager

Ecommerce Trading Manager (TikTok)

Continuous Improvement Manager

Digital Account Manager

Regional Operations Manager

Account Manager - Planning

Head of Performance Marketing

Sales & Service Advisor

Warehouse Operative

Senior Social Commerce Strategist (FTC)

Network Design and Optimisation Manager

Warehouse Operative Nights

Senior Paid Social Manager

Transport Administrator - Transport and Warehouse

Senior Consultant (Commerce) FTC

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