Call center Work, Jobs in Bursledon, Ham (with Salaries)

Customer Experience Advisor
WeBuyAnyPhone.com —Fareham
- Up to £28,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Gym membership
Quick apply
13d
Customer Service Representative
CooperVision —Fareham
- Full-time
- Hybrid work
- English
- Microsoft Office
- Continuous improvement
Telesales Executive
Total —Southampton
- £22,000 - £75,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Referral programme
Quick apply
13d
Contact Centre Reporting Analyst
Utilita Energy Limited —Valley Park
- £29,520 - £37,763 a year
- Hybrid work
- SQL
- Communication skills
- Annual leave
- Employee assistance programme
7d
Senior Telemarketing Executive
Chrome Telecom Limited —Whiteley
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Salesforce
- In-person
- Referral programme
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Southampton
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Internal Sales Executive
Coconut Lime —Southampton
- £27,000 - £55,000 a year
- Full-time
- Sales
- IT
Quick apply
Switchboard Operator
University Hospitals Sussex NHS Foundation Trust —Chichester
- £25,272 a year
- 8 hour shift
- Customer service
- IT
6d
Telesales - Business to Business
Astute Ltd —Bournemouth
- Up to £40,000 a year
- Weekend availability
- Sales
- Salesforce
- In-person
- Free parking
- Employee assistance programme
Quick apply
8d
Sales Development Executive (Outbound Sales)
Novatech Ltd —Portsmouth
- £27,000 - £45,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Negotiation
- Free parking
- Employee assistance programme
8d
Relief Call Operator
Churchill Retirement PLC —Ringwood
- £12.71 an hour
- Customer service
- English
- Communication skills
- Free parking
Telemarketing Executive
Sirus Telecom —Eastleigh
- Leadership
Telemarketing Executive
ElemenTel —Romsey
- Up to £25,000 a year
- IT
- Free parking
- Annual leave
Telesales Representative
Hildon Ltd —Stockbridge
- From £27,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
- Employee discount
Quick apply
8d
International Reservations Concierge (Dutch Speaking)
Carnival UK —Southampton
- Full-time
- Hybrid work
- Customer service
- English
- In-person
Call Handler / Receptionist
Swan Medical Group —Petersfield
- From £12.97 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Telesales Executive
Southern Communications Group —Dummer
- £24,500 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Free parking
- Employee assistance programme
ICS Cool Energy Ltd - Inside Sales - Telesales - Totton Office
Trane Technologies —Southampton
- Full-time
- Sales
- Microsoft Office
- HVAC
Call Centre Supervisor
Churchill Retirement PLC —Ringwood
- Overtime
- English
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme

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Customer Experience Advisor

WeBuyAnyPhone.com
Fareham

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
13 days ago

Benefits

Casual dress
Company events
Gym membership

Qualifications

CRM software
Customer service
Salesforce
Complaint handling
Driving
Organisational skills
Telecommunication
Customer support
Communication skills
Negotiation

Full job description

WeBuyAnyPhone.com is a tech recycling service that buys, refurbishes, and recycles pre-owned mobile phones, tablets, and wearable tech. We're seeking a Customer Experience Advisor who shares our passion for sustainability, embraces technology, and is driven to deliver great customer experiences.

Location: Whiteley, near Solent Hotel
Salary: Up to £28,000 per year (DOE)
Hours: Monday–Friday, 8:30am–5:00pm
Reports to: Customer Experience Manager

Why This Role Matters

You'll ensure every customer feels valued, understood, and treated fairly throughout their journey with us. You'll help to resolve complex issues with empathy and professionalism, and identify opportunities to improve our processes and overall customer experience. Your work will play a key role in strengthening customer relationships and improving acceptance and retention outcomes.

This is an excellent opportunity for someone who enjoys problem-solving, thrives in customer-facing environments, and wants to make a measurable impact within a growing e-commerce business.

What You’ll Be Doing

Managing customer enquiries across phone, email, live chat, and social media.
Taking ownership of issues through to resolution.
Handling revised offer conversations with empathy and confidence.
Retaining customers through effective objection handling.
Explaining grading decisions clearly and fairly.
Identifying customer journey improvements.
Working with internal teams to resolve issues.
Analysing customer feedback and trends.
Maintaining high service and retention standards.
Supporting the development of the retention function.

What You’ll Bring

A minimum of 1 year's recent experience within a contact centre, call centre, customer service, retention, or customer support environment.
Strong verbal and written communication skills.
Objection handling and negotiation skills.
Ability to build trust and rapport quickly.
Strong problem-solving and decision-making skills.
Ability to remain calm under pressure.
Strong organisational skills and attention to detail.

Desirable

Experience within e-commerce, telecoms, or consumer electronics.
Experience using CRM systems such as Salesforce.
Knowledge of marketplace platforms such as eBay and Amazon.
Experience driving service improvements.

What We’re Looking For in You

Customer-focused and outcome-driven.
Confident handling challenging conversations.
Empathetic but commercially aware.
Resilient and composed under pressure.
Proactive and solutions-focused.
Comfortable explaining technical information simply.
Motivated by continuous improvement.

What You’ll Gain

A direct impact on customer retention and revenue.
Valuable negotiation and communication experience.
Opportunities to shape customer experience processes.
Highly transferable customer service skills.

Additional Information

This is a full-time office-based role
DBS check required.

We are committed to an inclusive hiring process for everyone. If you require any reasonable adjustments, please let us know, and we’ll be happy to accommodate you.

WeBuyAnyPhone is part of the Ridown Group, a forward-thinking private investment company with a proven track record of building and scaling brands into multi-million-pound businesses. Take a look at our Instagram @lifeintheridowngroup to see what it's like to work in the Ridown Group!

**We are not working with third-party recruiters for this role, and any unsolicited submissions will be considered direct applications without agency involvement.

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Casual dress
Company events
Gym membership

Ability to commute/relocate:

Fareham PO15 7FT: reliably commute or plan to relocate before starting work (required)

Application question(s):

How many years' experience do you have working in a contact centre, call centre, or multi-channel customer service environment where handling customer enquiries by phone was a key part of your role?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

call center jobs in bursledon, ham

Customer Experience Advisor

Customer Service Representative

Telesales Executive

Contact Centre Reporting Analyst

Senior Telemarketing Executive

JUNIOR SALES CONSULTANT

Internal Sales Executive

Switchboard Operator

Telesales - Business to Business

Sales Development Executive (Outbound Sales)

Relief Call Operator

Telemarketing Executive

Telemarketing Executive

Telesales Representative

International Reservations Concierge (Dutch Speaking)

Call Handler / Receptionist

Telesales Executive

ICS Cool Energy Ltd - Inside Sales - Telesales - Totton Office

Call Centre Supervisor

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