Are you passionate about helping others and able to work under pressure?
New Forest District Council is looking for a vigilant, compassionate individual who is confident with modern technology, to join our team in our modern 24-hour control room. In this role, you’ll help monitor over 120 cameras and support the delivery of our Community Alarm (Careline) service, which connects to over 2000 clients.
This is a unique opportunity to play a vital role in community safety, emergency response, and support for vulnerable residents.
What You’ll Be Doing:
- Monitoring over 120 CCTV cameras across public spaces and council assets to detect and respond to incidents
- Liaising with emergency services, including police control centres and officers, to support crime prevention and public safety
- Responding to Community Alarm (Careline) calls, assessing needs, and taking appropriate action, including contacting emergency services
- Installing, programming, and maintaining alarm units in clients’ homes, ensuring their safety and peace of mind (a clean driving licence and access to a vehicle are required)
- Handling out-of-hours council calls and public enquiries professionally and efficiently
- Preparing and managing sensitive data, including CCTV footage, in line with data protection laws and operational codes of practice
- Operating and maintaining security systems, radios, and IT platforms, including Microsoft Office and specialist software
What We’re Looking For:
- Strong observational skills and the ability to remain focused and calm under pressure
- Excellent customer service skills for dealing with appointment preparation, scheduling and customer enquiries.
- Excellent verbal and written communication skills for incident reporting and customer interaction
- A professional, empathetic, and confident approach when dealing with vulnerable individuals or distressing situations
- Good level of IT literacy and the ability to learn and operate bespoke monitoring systems
- Physical dexterity for equipment installation and basic maintenance
- Ability to work independently and as part of a team, using initiative within established procedures
- Experience handling confidential information and understanding of data protection principles
- Willingness to work additional hours to cover leave or sickness when needed
Additional Information:
- You’ll be part of a 24/7 operation, contributing to a safer, more responsive community
- Enhanced DBS clearance is required due to the sensitive nature of the role
- Aptitude or personality assessments may be part of the selection process
- Travel expenses are reimbursed for home visits
Shift pattern: Part-time 19.25hrs (2 day’s on, 6 off, repeated on an 8 day pattern – Day shift is 06:00-18:00)
What’s in it for you?
- £27,939 – £30,372 per annum pro rata (pay award pending)
- 23 - 24 annual leave days (pro rata) - plus an additional weeks equivalent after 5 years’ service
- Bank Holiday working enhancement
- Buying and Selling of annual leave
- Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
- Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
- Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
- Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
- A values‑led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
- Access to learning and development opportunities to support your growth
- A supportive, inclusive culture, where everyone is welcomed and valued
We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:
- Equality, Diversity & Inclusion (EDI) Group
- LGBTQ+ Network
- Women’s Network
- Early Careers Network
- Neurodiversity Network
About us
At NFDC we recognise that every colleague - whether in operational, frontline, or office‑based roles - plays a vital part in delivering high‑quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.
We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness, we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.
We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.
Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC
Please note: You’ll likely be aware that as part of the ongoing Local Government Reorganisation (LGR), the current organisation will transition into a new operating structure from 1 April 2028. It is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.
If you’re interested
Please see the candidate booklet for more information about working at the Council and the job description.
If you are passionate about making a difference, committed to delivering excellent public services, and looking for a place where you can develop and continue to grow, we would be delighted to receive your application.
For more information and an informal chat about the role, please contact: Carrie Hesp or Becky Dann on 023 8028 5523 or email [email protected]
We understand that some applicants may choose to use AI tools to assist with completing their application. Please bear in mind it’s important that your application remains an accurate and honest reflection of your own skills, experience, and achievements. Please ensure that any content generated or supported by AI truly represents you and your capabilities, as this will form the basis of our assessment throughout the recruitment process
This post requires an Enhanced DBS check to be completed. You must include details and dates of ‘spent’ convictions, cautions and reprimands and final warnings.
Closing Date: Midnight Tuesday 8th September 2026
Interview date: Monday 14th and Tuesday 15th September 2026
