It security specialist Work, Jobs in Bursledon, Ham (with Salaries)

3rd Line ServiceDesk Analyst
Vissensa Limited —Lyndhurst
- £38,000 - £45,000 a year
- Full-time
- Analysis skills
- Travel
- Mentoring
- Free parking
- Work from home
Quick apply
11d
Chief Technology Officer (CTO)
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £94,356 - £108,814 a year
- Full-time
- Master's degree
- AI
- Leadership
12d
Marketing Assistant
Cinergi Ltd. —Romsey
- £28,000 - £30,000 a year
- Full-time
- Social media management
- In-person
- Time management
- Free parking
- Annual leave
Quick apply
5d
Mission Operations Specialist - UK
Saronic Technologies —Portsmouth
- Full-time
- Military
- Engineering
- Data analysis skills
- Annual leave
Gunroom, Stock and Fulfilment Assistant
Blue Fieldsports —Bishops Waltham
- From £25,500 a year
- Weekend availability
- Warehouse experience
- In-person
- Free parking
- Store discount
Quick apply
2d
Security Officer
Anchor Group Services —Southampton
- £14.31 an hour
- Weekend availability
- Employee assistance programme
Contract Change Specialist
Capita —Fareham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Contracts
- SharePoint
8d
HLS Monitoring Project Officer
Forestry England —Lyndhurst
- £33,854 a year
- Part-time
- English
- Free parking
- Employee discount
3d
CCTV and Community Alarms Operator - Part time
New Forest District Council —Lyndhurst
- £27,939 - £30,372 a year
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
QA Engineer
Indra Group UK & Ireland —Bournemouth
- Full-time
- Hybrid work
- Windows
- SDLC
- Free parking
- Employee discount
Quick apply
Senior FM Assistant
Hampshire County Council —Winchester
- £26,018 - £27,111 a year
- Overtime
- Customer service
- Computer skills
- Communication skills
2d
HLS Monitoring Project Officer
Forestry Commission —Lyndhurst
- £33,854 a year
- Full-time
- Presentation skills
- No degree
2d
Infrastructure Refresh Change Coordinator (LR07)
AQUILA —Fareham
- £38,000 - £45,000 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Support Services Engineer
Exclusive Networks —Alton
- Monday to Friday
- Hybrid work
- Communication skills
- Free parking
- Work from home
Admin Co-Ordinator Public Health Nursing 5-19
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Winchester
- £25,760 - £27,476 a year
- Full-time
- Customer service
- IT
8d
Technical Services Supervisor
IWT PHU Single Corporate Service —Portsmouth
- £49,387 - £56,515 a year
- Leadership
Quick apply
1d
Code Vessel Team Lead
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Systems Engineer - Nuclear Hardening
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- System design
- Travel
- Free parking
- Employee assistance programme
Working Maintenance Manager
Total Security Limited —Fareham
- £40,000 - £45,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
Quick apply
1d
Second Line Support
Southern Communications Group —Dummer
- £29,000 - £35,000 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Employee assistance programme

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3rd Line ServiceDesk Analyst

Vissensa Limited
Lyndhurst

Quick apply

Job details

Permanent | Full-time
£38,000 - £45,000 a year
11 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Work from home
Company events
Employee discount
On-site parking

Qualifications

Technical troubleshooting
Technology infrastructure experience
Driving Licence
Incident queue management
Mentoring junior staff
Ticket management
Network infrastructure
Analysis skills
Mentoring
Routing protocols
Technical writing
IP networking
Customer support
Leadership
Communication skills
Intune
Help desk

Full job description

Company Summary

Vissensa MSP is an established Managed Service Provider that has successfully delivered IT services and solutions since 2008. The company has built a strong reputation for providing exceptional customer service, technical expertise, and trusted technology guidance to organisations ranging from small and medium-sized businesses through to large enterprise clients across a variety of industry sectors. Our success is built on developing long-term partnerships with our customers, helping them leverage technology to improve productivity, strengthen security, and support business growth. We pride ourselves on delivering a proactive, customer-focused approach, backed by a highly skilled team of technical specialists who are passionate about solving complex challenges and providing outstanding service. As a business, we continue to invest in our people, processes, and technologies to ensure we remain at the forefront of the ever-evolving IT landscape.

Role Summary

Vissensa is seeking a Senior ServiceDesk Analyst (3rd Line) who combines strong technical expertise with exceptional communication and customer service skills. The successful candidate will act as a senior escalation point within the Service Desk, taking ownership of complex technical issues while translating technical concepts into clear, understandable language for clients. As a senior member of the team, you will provide guidance and mentorship to junior colleagues, helping to develop technical capability and promote best practices across the Service Desk.

The role requires excellent problem-solving skills, the ability to coordinate technical resources effectively, and a proactive approach to service delivery. You will work closely with Project Engineers and Technical Specialists to support project delivery activities, assist with technical implementations, and provide expert input where required. From time to time, you will engage directly with clients to deliver project tasks, ensuring solutions are implemented successfully and to a high standard while maintaining Vissensa's commitment to exceptional customer service.

The role is hybrid with home working (after a qualifying period).

Essential Requirements

Demonstrable experience delivering infrastructure changes, upgrades and platform transformation initiatives
Strong technical troubleshooting and analytical skills, with the ability to diagnose, resolve, and proactively prevent complex infrastructure and service issues
Excellent communication, collaboration, and stakeholder management skills, with experience producing clear technical documentation and conducting effective knowledge transfer to colleagues and clients
Proven administration experience across Microsoft 365 technologies, including Entra ID, Exchange Online, Microsoft Intune, Microsoft Teams, and related cloud services
Practical networking experience, including the configuration and troubleshooting of switches, firewalls, VLANs, routing, and general network connectivity issues
Strong understanding of Service Desk operations, including ticket lifecycle management, incident prioritisation, escalation processes, and adherence to Service Level Agreements (SLAs)
Hands-on experience supporting and maintaining enterprise-class infrastructure, including Dell and HPE servers, storage platforms, networking equipment, and security appliances
Ability to mentor junior team members, share technical knowledge, and provide leadership within a fast-paced Service Desk environment
Experience working independently on technical escalations while maintaining a strong customer-focused approach
Candidates must have access to a vehicle and hold a valid UK driving licence

Beneficial Requirements (Nice to Have):

Experience using the NinjaOne Remote Monitoring and Management (RMM) platform in a managed services environment
Knowledge of cloud-based telephony and unified communications platforms, including 8X8, 3CX, Microsoft Teams Phone, and other VoIP solutions
Advanced networking knowledge, including routing protocols, SD-WAN technologies, VPN connectivity, and network design principles
Familiarity with backup, disaster recovery, and business continuity solutions such as Veeam, Datto, Azure Backup, or similar technologies

Beneficial Soft skills:

Enjoy working in a small but focused environment
Team player, recognises where colleagues need support
Positive approach to the values and ethics of the company
Participates in company events /Likes to socialise with colleagues.

Probationary Period & On-Call Requirement

The successful candidate will complete a five-month probationary period. Upon successful completion, they will join the company's on-call rota, providing out-of-hours support to a select group of clients.

As part of the on-call responsibilities, occasional travel to locations such as client sites and data centres may be required outside of normal business hours. Candidates should therefore hold a full UK driving licence and have access to reliable transportation suitable for business travel.

Participation in the on-call rota attracts an additional allowance.

Benefits:

Relaxed dress code
Company pension
Salary sacrifice Employee discount scheme (after qualifying period)
Company events

Our Castle Malwood office has free parking, and is a relaxed, rural location which is easy to get to.

Interview Process

Phone call interview lasting, up to, 30 minutes with Technical Director
Teams interview lasting, up to, 60 minutes with Technical Director
Face to face internet, lasting, up to 60 minutes with Technical Director and CTO

Job Types: Full-time, Permanent

Pay: £38,000.00-£45,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
On-site parking
Work from home

Application question(s):

Has permanent access to reliable transportation suitable for business travel.
Must be Based within a 60 minute drive of SO43 7PE - https://tinyurl.com/vsa60mins

Experience:

3rd Line Support: 3 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

it security specialist jobs in bursledon, ham

3rd Line ServiceDesk Analyst

Chief Technology Officer (CTO)

Marketing Assistant

Mission Operations Specialist - UK

Gunroom, Stock and Fulfilment Assistant

Security Officer

Contract Change Specialist

HLS Monitoring Project Officer

CCTV and Community Alarms Operator - Part time

QA Engineer

Senior FM Assistant

HLS Monitoring Project Officer

Infrastructure Refresh Change Coordinator (LR07)

Support Services Engineer

Admin Co-Ordinator Public Health Nursing 5-19

Technical Services Supervisor

Code Vessel Team Lead

Systems Engineer - Nuclear Hardening

Working Maintenance Manager

Second Line Support

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