Job Summary
We are seeking an experienced Housing Standards Systems Manager to lead the technical, systems and digital operational infrastructure that underpins the delivery of Housing Standards services.
Working as part of the Council’s early help approach, this role plays a critical function in ensuring that Housing Standards and Warm Homes services are detailed, digitally enabled, compliant and performance driven, supporting residents to live independently and thrive.
This role has a strong technical and systems focus, combining systems ownership, data governance, performance analytics and digital service development with line management and operational oversight. You will act as the technical authority and systems lead for Housing Standards services, ensuring that systems, data and workflows enable efficient service delivery, statutory compliance and continuous improvement.
Key Responsibilities
- Act as the systems owner and technical lead for Housing Standards and Warm Homes, including IDOX administration, system configuration, data structures, workflows and continuous improvement.
- Lead data management, analytics and performance reporting, delivering high quality insight, dashboards and statutory returns to support operational, strategic and corporate decision making.
- Drive digital transformation and service improvement, leading system development, change programmes and implementation of new or enhanced digital solutions.
- Provide operational and people management of a small team, ensuring systems and processes effectively support caseload management.
- Support financial and programme performance, including the Disabled Facilities Grant budget and countywide IHAT programme, through robust data reporting and analysis.
- Act as lead for FOI, DSAR and Government DELTA returns, ensuring compliance, data accuracy and timely submission.
- Build organisational capability by training staff, leading system inductions and working collaboratively with internal teams and external partners to deliver streamlined, customer focused digital services.
About You
With a strong background in technical systems, together with knowledge and experience in system and process improvement techniques, you will have experience in leading transformation programmes to deliver improved benefits.
You will have sound knowledge of Housing Standards Legislation, together with previous management or supervisory responsibility. You will be experienced in financial management of services and possess demonstrable analytical skills to deliver service improvement.
Closing Date: 27th September 2026
Interview Date: to be confirmed
Further Information
For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the People Team as follows:
Kevin Philcox/Laura Crosby - Housing Standards Senior Manager
Email: [email protected] / [email protected]
Tel: 01603 430578 / 01603 430514
People Team: [email protected] Tel: 01508 533995
Why Join Us?
We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.
You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.
To hear why our employees think that working for us is so special, please visit our website.
How to apply
If you are an external applicant, please apply via our website.
For internal applicants, please apply via the internal website found through the job portal on Connect.
The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.
South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
Pay: £32,628.00-£36,823.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Work Location: In person
