**Housing Support Manager**
**Overview:**
Good Move Housing, a reputable organisation based in Birmingham, is seeking a dedicated Support Manager to join our team. We specialize in providing supported accommodation to adults facing homelessness, mental health challenges.
. As a Support Manager at Good Move Housing, you will play a crucial role in delivering high-quality accommodation and support services to those in need.
Duties:
Staff Supervision and Leadership
- Provide day-to-day supervision, guidance, and support to hostel support staff.
- Allocate workloads and ensure adequate staffing levels are maintained.
- Conduct regular one-to-one supervision sessions and contribute to staff appraisals.
- Support the induction, training, and development of team members.
- Promote a positive team culture and address performance issues where required.
- Provide shift cover and undertake support worker duties where necessary to ensure safe staffing levels and continuity of service delivery
2. Resident Support and Engagement
- Oversee the delivery of person-centred support to residents, ensuring individual needs are met.
- Support staff in developing and implementing support plans and risk assessments.
- Monitor resident progress and ensure accurate and timely record keeping.
- Carry out quality assurance checks on resident support files to ensure compliance, accuracy, and consistency of documentation.
- Ensure support plans, risk assessments, case notes, and resident records are maintained to organisational and regulatory standards.
- Respond to complex or challenging situations, providing guidance and support to staff.
- Have a understanding of support paperwork which a number of RSL's use. Candidate to be competent in Concept and Reliance paperwork as they will be in charge of auditing and training staff.
- Review support paperwork for BCC Audits and RSL Requests.
3. Resident Activities and Wellbeing
- Develop, coordinate, and oversee a programme of meaningful activities for residents.
- Encourage resident participation in activities that promote social inclusion, life skills, independence, and wellbeing.
- Work collaboratively with external agencies and community organisations to enhance activity provision.
- Ensure activities are inclusive, accessible, engaging, and responsive to residents’ needs and interests.
- Promote resident involvement and feedback in the planning and development of activities and events.
4. Partnership Working
- Liaise with external agencies, including support services, healthcare providers, and local authorities.
- Advocate on behalf of residents to ensure access to appropriate services.
- Build positive working relationships to support resident outcomes.
- Support multi-agency working to improve resident engagement and progression opportunities.
Requirements:
- Proven experience in an administrative or support role.
- Proficiency in using office software and computerized systems.
- Strong organizational skills with the ability to multitask effectively.
- Understanding of RSL Paperwork.
- Ability to perform data entry accurately and efficiently.
- Prior experience in a similar setting or working with vulnerable adults is advantageous.
- Level 3 Health and Social Care or equivalent .
Join Good Move Housing and be part of a compassionate team dedicated to making a positive impact on the lives of individuals in need. Your contributions will truly matter as we work together to provide essential support services to our community.
Job Type: Full-time
Pay: £15.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
