Telephone representative Work, Jobs in Burton On Trent, Sts (with Salaries)

Operational Support Officer
HM Courts and Tribunals Service —Loughborough
- £25,582 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
12d
Customer Service Representative
Holcim —Ashbourne
- Organisational skills
- Computer skills
- Communication skills
- Employee discount
Medication Safety Specialist
Sciensus —Burton-On-Trent
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Life insurance
Quick apply
Sterility Assurance Manager
Sciensus —Burton-On-Trent
- Continuous improvement
- No degree
- Training & development
- Annual leave
- Life insurance
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Loughborough
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
13d
Business Development Executive
Sign Systems (UK) Ltd —Ilkeston
- £33,922.65 - £50,922.65 a year
- Full-time
- Computer literacy
- English
- Business development
- Free parking
Quick apply
7d
Senior Compounding Unit Operator (FTC)
Sciensus —Stapenhill
- £35,360 a year
- Assembly
- Continuous improvement
- Quality control
- Annual leave
- Life insurance
Quick apply
13d
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- Business development
- Computer skills
- In-person
- Annual leave
- Work from home
Quick apply
Senior Compounding Unit Operator
Sciensus —Burton-On-Trent
- £35,360 a year
- Assembly
- Continuous improvement
- Quality control
- Annual leave
- Life insurance
Quick apply
13d
Homelessness Prevention Officer
Leicester City Council —Leicester
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Relocation assistance
- Annual leave
13d
Customer Service Representative
XMA —Nottingham
- £25,000 a year
- Full-time
- Computer skills
- Communication skills
- Life insurance
- Referral programme
5d
Assistant Leasehold Officer
Leicester City Council —Leicester
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
14d
Business Development Representative
Experian —Nottingham
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Annual leave
Quick apply
2d
Business Development Representative
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Annual leave
2d
Income and Recovery Officer
Civic Recruitment Limited —Wolverhampton
- Full-time
- Continuous improvement
- Data entry
- Organisational skills
Quick apply
Apprentice Vehicle Damage Assessor
Fix Auto UK Apprentices —Loughborough
- From £320 a week
- Full-time
- Computer literacy
- Computer skills
- In-person
Quick apply
Sales Representative
Birmingham Media —Birmingham
- £24,000 - £26,000 a year
- Full-time
- Customer service
- English
- Business development
Quick apply
Customer Service / Sales Administrator
Midco Print & Packaging —Leicester
- Full-time
- Computer literacy
- Administrative experience
- Computer skills
Quick apply
Security Contract Manager
NVC Security —Derby
- From £45,000 a year
- Full-time
- Computer literacy
- English
- Travel
Quick apply
5d
Sales Representative – Automated Storage Equipment
Autoscan Limited —Leicester
- Full-time
- Microsoft Word
- CRM software
- Writing skills
- Free parking
Quick apply

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Operational Support Officer

HM Courts and Tribunals Service -
Loughborough

Apply Now

Job details

Permanent | Part-time | Full-time
£25,582 a year
12 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer service
Presentation skills
Organisational skills
Communication skills

Full job description

Details

Reference number

475533

Salary

£25,582

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

MOJ Grade AO

Contract type

Permanent

Type of role

Administration / Corporate Support
Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

This position is based at LOUGHBOROUGH TRIBUNAL SUPPORT CENTRE LOUGHBOROUGH, LE11 2TW

About the job

Job summary

Please refer to the Job Description

Job description

Proud to serve. Proud to keep justice going.

Our Operational Support Officers within National Services provide excellent telephone and administrative support to court users. This position is predominately telephone-based and our training programme provides a structured yet flexible approach to building the skills required to perform this vital role.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our National Service teams offer a wide range of support which includes assisting customers via the telephone, providing digital assistance, facilitating audio and video hearings, as well as supporting case progression and court hearings.

We support multiple judications such as Social Service and Child Support, Family Public Law, Probation, Crime, Immigration and Asylum, Divorce, Online Civil Money Claims, Special Education Needs and Disability Tribunal (SEND), Mental Health Tribunal and the Single Justice Service.

Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work.

You need to be a confident communicator with the self-assurance to liaise with members of the public regarding complex and sensitive matters in a calm and professional manner. You will be supported by a Team Leader and, alongside our in-depth training programme, will have access to our knowledge bank (guidance document) to assist in your role.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:

Taking inbound calls from the public and legal representatives and returning calls as required.
Communicating effectively with the public, other court and tribunal users and representatives of other agencies and organisations.
Delivering a high standard of customer service, responding to enquiries with empathy and understanding, particularly in situations where individuals may be under stress or facing challenging circumstances.
Using email and webchat and undertaking general administrative work.
Interpreting information to accurately update digital records.

Your knowledge, skills and experience

Strong customer service skills with the ability to work in a service-led environment.
Good digital and administrative skills; with excellent attention to detail.
Effective communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications.
Resilient and empathetic to be able to deal with sensitive information and situations.
A team player; able to work collaboratively and flexibly to deliver HMCTS objectives.

Please refer to the role profile attachment for more information.

Further details

Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy but please note that we cannot accommodate non-working days on a Monday or Friday and a minimum of 30 hours per week would be expected.

Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and are only relevant to particular teams, only available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

Location

You will be based in CTSC Loughborough Crown House. The address is Southfield Rd, Loughborough LE11 2TW.

Training

There is a 1-week induction that is full time but can be worked from home, following this a full-time 6-week training academy will commence, this is office based / in person. Requests for part-time training will be considered on a case-by-case basis and will only be approved if we can establish that we can ensure you will receive the full benefit of training and that all of the learning will be consolidated within that timeframe.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Occasional travel to other courts

For this post, occasional travel to National Services sites may be required for cover when needed.

Person specification

Please refer to the Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

Experience question.
Work simulation telephone role play.

Benefits

Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Experience and Technical skills.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo an enhanced (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : SSCL Recruitment Enquiries Team
Email : [email protected]
Telephone : 0345 241 5359

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/20815?entityId=20815

Apply Now

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telephone representative jobs in burton on trent, sts

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information