Complaints manager Work, Jobs in Buxton, Dby (with Salaries)

Assistant Club Manager - Pure Padel Stockport
Pure Padel Clubs Limited —Macclesfield
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
1d
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
8d
Senior Partnerships Manager
Home Office —Sheffield
- £49,850 - £56,850 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
Support Manager
Derbyshire Healthcare NHS Foundation Trust —Chesterfield
- £39,959 - £48,117 a year
- Full-time
- Case management
- Annual leave
- Employee assistance programme
4d
Risk and Assurance Manager (Band 4/HEO)
Health and Safety Executive —Buxton
- £38,005 - £41,065 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Annual leave
12d
Resident Liaison Officer
L&Q —Manchester
- £33,688 - £37,093 a year
- Weekend availability
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
8d
VodafoneThree - Operational CX Improvement Delivery Manager
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Agile
- Employee discount
4d
Head of Customer Service
Stellify —Manchester
- £95,000 a year
- Full-time
- Team management
- Training & development
Quick apply
4h
Customer Feedback & Complaints Manager
Stockport Homes Group —Stockport
- £39,862 - £45,091 a year
- Full-time
6d
Accommodation Manager
MCR Property Group Ltd —Sheffield
- £38,000 - £40,000 a year
- Hospitality
- Sales
- Microsoft Office
Quick apply
Learning and Training Manager
Home Office —Stoke-on-Trent
- £41,750 - £44,250 a year
- Full-time
- Presentation skills
- Travel
- Training & development
- Annual leave
12d
VodafoneThree - Complex Complaints Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Employee discount
Case Manager (Targeted Interception)
HM Revenue and Customs —Manchester
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Training & development
9d
General Manager - Sheffield
The Padel Club Ltd —Sheffield
- £35,000 - £45,000 a year
- Full-time
- Sales
- Conflict management
- In-person
- Free parking
- Store discount
Quick apply
Area Operations Manager
Well Pharmacy —Stoke-on-Trent
- Sales
- Analysis skills
- Recruiting
12d
Patient Coordinator (Maternity Cover 1 year)
CREATE Fertility —Wilmslow
- From £27,976 a year
- Full-time
- Sales
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Head of Estates Services
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
- Training & development
Complaints & Appeals Manager
UA92 —Manchester
- £24,000 a year
Client Service Manager - Pension Administration
Aon Corporation —Sheffield
- Continuous improvement
- Contracts
- Training & development
5d
Operations Manager - North West Tribunals
HM Courts & Tribunal Service —Manchester
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
8d

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Assistant Club Manager - Pure Padel Stockport

Pure Padel Clubs Limited
Macclesfield

Quick apply

Job details

Full-time
£30,000 - £32,000 a year
1 day ago

Benefits

Free parking
Store discount
Discounted or free food
Employee discount
On-site parking

Qualifications

Hospitality
Driving Licence
Front of house supervision
Sales
Client engagement
Customer service
Upselling
Complaint handling
Assistant manager experience
Event management experience
Staff training
Customer loyalty building
Relationship management
Customer interaction
Events management
Leadership
Team motivation leadership
Communication skills
Facilities maintenance
Hospitality management
Rota coordination

Full job description

Assistant Club Manager – Hospitality & Customer Experience

Pure Padel Stockport
Location: Units 4-8, Block B, Vulcan One, Adlington Business Park, London Rd, Macclesfield SK10 4NL

Contract: Full Time (40 hours per week)
Salary: Competitive

About Us

Pure Padel is a rapidly growing padel club operator dedicated to delivering outstanding facilities and a genuinely welcoming, community-driven experience. With ambitious plans to open 30 clubs across the UK in the next five years, our venues are designed to be more than just places to play — they are vibrant social hubs where hospitality, sport, and community come together.

As part of our continued growth, we are seeking an Assistant Manager with a strong background in hospitality and front-of-house operations, who thrives on delivering exceptional customer experiences and building lasting relationships with members and guests.

The Role

As Assistant Manager, you will be the heartbeat of the club’s customer experience, supporting the Club Manager in delivering a warm, professional, and memorable experience at every touchpoint. You will lead by example on the front desk, in the café/bar, and during events, ensuring that every visitor feels welcomed, valued, and eager to return.

This is an exciting opportunity for a hospitality-driven leader who is passionate about people, sport, and creating outstanding environments.

Key ResponsibilitiesHospitality & Customer Experience Leadership

Act as a visible front-of-house leader, setting the standard for exceptional service across all customer interactions.
Ensure every guest, member, and player receives a friendly, personalised, and seamless experience from arrival to departure.
Proactively handle customer enquiries, bookings, feedback, and complaints with professionalism, warmth, and efficiency.
Build strong relationships with regular players and members to foster loyalty and a true sense of community.

Player Experience & Community Engagement

Support the development of strategies to attract, engage, and retain players through outstanding service and community-led initiatives.
Oversee player services to ensure a welcoming, inclusive, and social club atmosphere.
Assist in creating a club culture where customers feel part of the Pure Padel community, not just users of the facility.

Food, Beverage & Retail Operations

Oversee day-to-day food, beverage, and retail operations with a strong focus on service quality, presentation, and atmosphere.
Use natural selling ability to maximise ancillary revenue through effective upselling and customer-focused retail strategies.
Ensure F&B and retail areas are clean, well-stocked, inviting, and aligned with Pure Padel’s brand standards.

Events & Experiences

Support the planning and delivery of engaging events, tournaments, and social activities that enhance the customer experience and drive repeat visits.
Ensure events are delivered smoothly, professionally, and with a strong hospitality focus.

Operational & Team Support

Support the Club Manager in day-to-day club operations, including staff supervision, rotas, and stock management.
Assist with training and onboarding team members, embedding a service-led mindset and high hospitality standards throughout the team.
Motivate and support staff to deliver consistent, high-quality customer service.

Health, Safety & Site Standards

Ensure the club is always safe, clean, and presentable, conducting regular checks and addressing issues promptly.
Oversee site maintenance, cleaning schedules, refuse management, and court care to ensure an exceptional environment for customers and staff alike.
Maintain compliance with all health and safety regulations.

Skills & Experience

Proven experience in hospitality, customer service, or front-of-house leadership (sports, leisure, or events environments preferred).
Passionate about delivering exceptional customer experiences and creating welcoming social spaces.
Strong interpersonal and communication skills with a natural ability to engage and build rapport.
Confident upseller with a commercial mindset and a focus on enhancing, not forcing, the customer journey.
Organised, proactive, and comfortable multitasking in a fast-paced environment.
Experience supporting or coordinating events and social activities.
A genuine passion for sport, people, and community-focused venues.

Benefits

Competitive salary with clear opportunities for career progression within a rapidly growing company
Heavily discounted food, drink, and padel court hire
Comprehensive training and ongoing development support
Free on-site parking
Energetic, supportive, and people-first working environment

Job Type: Full-time

Pay: £30,000.00-£32,000.00 per year

Benefits:

Discounted or free food
Free parking
On-site parking
Store discount

Application question(s):

This role will require you to work any hours from Monday 5.30am-Sunday 11pm. Are you able to work within this timeframe?

Experience:

Management: 2 years (required)
Sales: 1 year (required)
Customer service: 1 year (required)
Hospitality: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in buxton, dby

Assistant Club Manager - Pure Padel Stockport

Operations Manager

Senior Partnerships Manager

Support Manager

Risk and Assurance Manager (Band 4/HEO)

Resident Liaison Officer

VodafoneThree - Operational CX Improvement Delivery Manager

Head of Customer Service

Customer Feedback & Complaints Manager

Accommodation Manager

Learning and Training Manager

VodafoneThree - Complex Complaints Specialist

Case Manager (Targeted Interception)

General Manager - Sheffield

Area Operations Manager

Patient Coordinator (Maternity Cover 1 year)

Head of Estates Services

Complaints & Appeals Manager

Client Service Manager - Pension Administration

Operations Manager - North West Tribunals

I want to receive the latest job alerts for complaints manager in buxton, dby

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