Service desk support Work, Jobs in Byfield, Nth (with Salaries)

Support Desk Analyst (First Line)
British Pregnancy Advisory Service —Warwick
- £30,682 - £33,264 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Administrative experience
- Free parking
- Annual leave
Quick apply
4d
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- £15,600 - £250,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
12d
1st Line Application Support Analyst
Sensical Services Ltd —Coventry
- £26,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Management
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
4d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
IT Support Technician (1st/2nd Line)
ONETECHUK LTD —Rugby
- £26,500 - £30,000 a year
- Full-time
- English
- Windows
- Driving
Quick apply
15h
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Computer networking
- IT
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
Development Coach
HM Courts & Tribunal Service —Northampton
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
11d
1st Line IT Service Desk Analyst
Primary Goal —Market Harborough
- £25,191 - £26,409 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
Quick apply
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
HR Services Advisor
Wickes —Northampton
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
TPA Liability Claims Handler
Crawford & Company Adjusters (UK) Ltd —Milton Keynes
- Remote
- Customer service
- Organisational skills
- Communication skills
Quick apply
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Windows
- IT
- Communication skills
Quick apply
6d
Front of House - Night
Urbanbubble —Coventry
- £26,950 - £29,850 a year
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
Quick apply
5d
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer networking
- IT
- Power tools
Quick apply
Global Intelligence Analyst
Securitas UK —Milton Keynes
- £30,000 - £35,000 a year
- Full-time
- English
- Communication skills
- Employee discount
Quick apply
11d
Senior Support Centre Analyst
Celestra Ltd —Milton Keynes
- Up to £29,000 a year
- Overtime
- Organisational skills
- Communication skills
- Employee assistance programme
Night Porter
Mallory Court Hotel & Spa, Leamington Spa —Bishop's Tachbrook
- £13.90 an hour
- Full-time
- English
- Hotel
- IT
- Free parking
- Annual leave
Quick apply
14d
Hire Manager
GAP Group —Chipping Warden
- Weekend availability
- Management
- Organisational skills
- Commercial driving

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Support Desk Analyst (First Line)

British Pregnancy Advisory Service -
Warwick

Quick apply

Job details

Full-time | Fixed term contract
£30,682 - £33,264 a year
4 days ago

Benefits

Free parking
Annual leave
Company pension
Work from home
Discounted gym membership
Enhanced maternity leave
Life insurance
Sick pay
On-site parking

Qualifications

Driving Licence
Customer service
Windows
Technical support
Administrative experience
Driving
IT support
IT
Communication skills
Time management

Full job description

*Please note, this role is on a 6 month FTC

Are you an IT Support professional with experience providing first-line technical support to users?

Would you like a role where you can make a real difference supporting colleagues across a national healthcare organisation?

BPAS are looking for a First Line Support Desk Analyst to join our IT team. In this role, you will provide first-line IT support and guidance to colleagues across the organisation, helping to resolve technical issues and ensuring users receive a responsive, customer-focused service. You will also provide administrative support to help maintain the smooth day-to-day running of IT Services.

As a First Line Support Desk Analyst, you will be the first point of contact for IT support queries across BPAS. You will work closely with colleagues within the IT team to ensure issues are logged, managed and resolved effectively, whilst maintaining a high standard of customer service.

This is a hybrid role, with a requirement to work 2 days per week from the office and 3 days from home, with flexibility to meet business needs.

Main duties of the job

Providing first-line technical support across the organisation
Logging, tracking & updating support tickets to ensure timely resolution
Escalating unresolved issues through the appropriate channels
Supporting the administration of user accounts, mobile devices & telephony services
Working with the IT Admin team & external suppliers to coordinate the delivery, installation & maintenance of IT equipment
Assisting with the maintenance of IT hardware and software asset records
Supporting audits, software licensing compliance & warranty management activities
Providing general administrative & clerical support to the IT Services team
Identifying & escalating potential Information Governance & Cybersecurity concerns where appropriate

About You

You'll be a proactive & customer-focused IT professional with excellent communication skills & a genuine desire to help users resolve technical issues. You'll be organised, methodical & able to manage competing priorities whilst maintaining a high level of service.

We're looking for someone with:

The equivalent of an HNC/HND standard of education or at least 1 year's experience in an IT support environment
Experience providing user-facing IT support
Good working knowledge of Microsoft Windows 10/11 & Microsoft 365 applications
Strong administrative, organisational & time-management skills
Excellent verbal communication & customer service skills
A full driving licence & the ability to travel to other BPAS locations when required

About us

The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

Working with us - benefits include:

34 days annual leave (including bank holidays)
Life assurance at 3 salary
Defined contribution pension scheme
Access to GP 24/7, 365 days a year
MyMindPal mental fitness app and 24/7 counselling support
Online discounts, discounted gym membership, and other lifestyle benefits
Family-friendly policies to support work-life balance

Safeguarding, Equality & Diversity

BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.

We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

Job description

The full job description and terms and conditions of the role can be found on the right hand side of the NHS Jobs advert, under supporting documents. These are available for you to download and review.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Salary £30,682 - £33,264 per year, depending on skills and experience

Contract 6 month fixed term

Hours 36 per week

Shift Pattern Typically Monday to Thursday 08:00 - 16:00 | Friday 08:30 - 14:30 with some flexibility to cover the core service desk hours (7am-6pm) - this will communicated in advance where possible

Location Hybrid with 2 days per week at our Head office in Leamington Spa CV34 6RQ and 3 days from home

Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Pay: £30,682.00-£33,264.00 per year

Benefits:

Company pension
Enhanced maternity leave
Free parking
Life insurance
On-site parking
Sick pay
Work from home

Application question(s):

Do you support a women's right to choose abortion?
Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
This role is for 36 hours per week Monday-Friday. You will be required in the office 2 days per week, can you travel to our Head Office in Leamington spa (CV34 6RQ)?
Are you aware this role is on a 6 month FTC?
What is your current right to work status? British Citizen, IDLR, Visa etc

Work Location: Hybrid remote in Warwick CV34 6RQ

Quick apply

Refine Your Search

service desk support jobs in byfield, nth

Support Desk Analyst (First Line)

IT Service Desk Apprentice

1st Line Application Support Analyst

1st / 2nd Line IT Support Analyst

IT Helpdesk Analyst

IT Support Technician (1st/2nd Line)

Senior IT Support Engineer - On-site Services

Senior IT Support Analyst

Development Coach

1st Line IT Service Desk Analyst

IT Support Manager

HR Services Advisor

TPA Liability Claims Handler

1st Line Support Analyst

Front of House - Night

L4 Network Engineer Apprentice

Global Intelligence Analyst

Senior Support Centre Analyst

Night Porter

Hire Manager

I want to receive the latest job alerts for service desk support in byfield, nth

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