Incident manager Work, Jobs in Caddington, Bdf (with Salaries)

Lead Major Incident Manager
FCDO Services —Milton Keynes
- £48,801 - £53,697 a year
- Full-time
- Management
- Computer Science
- Microsoft Office
- Annual leave
3d
Senior Cyber Incident Manager (SCIM)
Tesco UK —Welwyn Garden City
- Full-time
- AI
- Leadership
- Employee assistance programme
Transport Shift Manager, Nights
GXO Logistics —Luton
- Up to £37,500 a year
- Full-time
- Management
- Supervising experience
- Leadership
- Annual leave
- Employee discount
Service Delivery Operations Manager
dnata —Luton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
14d
Training and Compliance Manager - Transport
SUEZ —Luton
- Up to £44,432 a year
- Full-time
- Microsoft Office
- First Aid Certification
- Travel
Paramedic Clinical Team Manager
Medical Emergency Solutions —Luton
- £48,000 - £53,000 a year
- Overtime
- Hybrid work
- Supervising experience
- Bachelor's degree
- Mentoring
- Annual leave
Quick apply
Technical Programme Manager – Live Incident Response
Tesco UK —Welwyn Garden City
- Full-time
- Communication skills
- Negotiation
- Employee assistance programme
6d
Technical Product Manager - Incident Management
Tesco UK —Welwyn Garden City
- Full-time
- Product management
- Communication skills
- Employee assistance programme
Regional Delivery Manager
easyJet —Luton Airport
- Full-time
- Hybrid work
- Project management
- Contracts
- Employee discount
6d
Site Operations Manager
Precise Component Manufacture Ltd —Potton
- £46,000 - £49,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Project management
- Health & wellbeing programme
- Sick pay
Quick apply
Infrastructure & Resilience Manager
MBDA —Stevenage
- £65,500 a year
- Hybrid work
- Communication skills
- Free parking
Manager, Distribution - IPSUK
Ingram Content Group —Bradwell
- 12 hour shift
- Microsoft Office
- Organisational skills
- Leadership
- Free parking
- Sick pay
Quick apply
11d
Head of Safeguarding
Benjamin Uk Ltd —Leighton Buzzard
- £40,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Childcare
- Working with children
- Bachelor's degree
Quick apply
7d
Scheme Manager
Hightown Housing Association —St Albans
- £34,320 a year
- Management
- Continuous improvement
- Leadership
- Annual leave
13d
Head of Campus Experience
Oaklands College —St Albans
- £50,404 - £55,083 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
4d
Queue Manager
Boxxe Group —Luton
- Organisational skills
- IT
Quick apply
Warehouse Manager
JD.COM INTERNATIONAL UK LTD —Luton
- Leadership
Quick apply
Estates and Facilities Supervisor
London Luton Airport —Luton
- Full-time
- Maintenance
- Supervising experience
- Leadership
- Employee discount
Senior Technical Manager
Huel —Tring
- Hybrid work
- Travel
- Negotiation
- Annual leave
- Work from home
Technical Operations Manager
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills

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Lead Major Incident Manager

FCDO Services -
Milton Keynes

Apply Now

Job details

Permanent | Full-time
£48,801 - £53,697 a year
3 days ago

Benefits

On-site gym
Annual leave
Company pension
Shuttle service provided

Qualifications

ITIL Certification
Management
Computer Science
Incident management
Configuration management
Microsoft Office
AS Level
Change management
Maths
Presentation skills
ITIL
IT
Problem management
Communication skills

Full job description

Details

Reference number

471937

Salary

£48,801 - £53,697

Plus location allowance £1750

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

TPB5

Contract type

Permanent

Business area

FCDO Services - Technology and Operations

Type of role

Other

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Hanslope Park, Hanslope, Milton Keynes

About the job

Job summary

At FCDO Services, we protect the UKs interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more.

Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.

Job description

Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether its creating bespoke, secure software, offering programme and application support or moving an entire embassys servers to a Cloud platform. No matter the task, they are on hand to support. Now, youve got the opportunity to join them.

Providing innovation to government partners.

Delivering best-in-class solutions.

Working at the cutting-edge of technology

It all matters.

Lead our approach to major incidents, create a more effective service

Youll lead a consistent Technology & Operations (T&O) response to major incidents, making rapid resolution and minimal disruption to customer services your priorities, as well as compliance with ISO and ITIL standards. Youll drive incident communications and activity coordination during business continuity and security incidents, ensuring alignment with customer and internal practices. As our service delivery model is 24/7, youll make handovers seamless with a unified response across teams so that our service is consistent and excellent, no matter the hour. Plus, through conducting post-incident reviews, youll track follow-up actions and embed lessons learned.

Driving improvements to the service will be key. To this end, youll support the Problem Manager in identifying and managing root causes of recurring incidents. This will entail trend analysis and collaboration with technical teams.

Analysis and reporting will be core to what you do. Youll gather and define reporting requirements, design dashboards, and produce detailed, compliant reports with actionable insights for stakeholders.

This is a fantastic opportunity to be empowered to assemble and lead cross-functional teams, make key decisions, maintain performance, uphold customer satisfaction and drive improvements. Wed also like you to coach team members to enhance capability, build resilience and strengthen the service.

Bring your IT expertise to protecting the UKs digital infrastructure

To be well suited to this role, youll be a practitioner in the following: incident management, availability and capacity management, community collaboration, continual service improvement, ownership and initiative, service focus and user focus. Plus, you have a working knowledge of change management, continuity management and technical understanding. You have an awareness of asset and configuration management and service management framework knowledge. To find out more about the skills required, head to Major Incident Manager Incident manager - Government Digital and Data Profession Capability Framework.

You have a demonstrable experience in IT service management with expertise in Major Incident Management and Problem Management, with a successful record of meeting targets and delivering results. This has given you technical knowledge across infrastructure, cloud services, networking and applications. Coupled with extensive knowledge of Service Management Tooling and service reporting. Youve driven Continual Service Improvement and risk plans. Plus, youre excellent with MS Office 365.

An excellent problem solver with a sharp analytical eye, youre a skilled decision maker. You can influence others too. This is down to your exemplary customer-facing abilities, complemented by superb written and verbal communication skills.

You are educated to Level 3 (A level/AS level/T Level) or Level 4 (HNC). Preferably, your qualifications are in Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience. You have ITIL Foundation level Certification.

Discover the support you need to grow your career further

But were always looking to improve just like you. Thats why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, youll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Want to see your future teams work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk

Every single colleague must be security cleared before joining us. If youre successful in your application, well ask you to undergo our vetting process to achieve Security Check (SC) clearance. This role is a reserved post and applications are only being accepted from single nationality candidates and not dual nationals. You can find out more about vetting on our website: https://www.fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know youre welcome and valued. Its what makes us a Disability Confident employer. And why were recognised as a Carer Confident workplace. And its how you know youre joining an inspiring, inclusive organisation.

Person specification

We are looking for people with:

Level 3 qualifications (A level/AS level/T Level) or Level 4 (HNC) Preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience.
Proven IT service management background with expertise in Major Incident Management and Problem Management.
ITIL Foundation level Certification.
Record of delivering results and meeting targets.
Technical knowledge across infrastructure, cloud services, networking and applications.
Extensive knowledge of Service Management Tooling and service reporting
Excellent written and verbal communication with exemplary customer-facing skills
Excellent analytical, problem solving, decision making and influencing skills
Excellent knowledge and use of MS Office 365
Drive Continual Service Improvement and Risk plans

Qualifications

Level 3 qualifications (A level/AS level/T Level) or Level 4 (HNC) Preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience.

ITIL Foundation level Certification.

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Delivering at Pace
Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

Level 3 (A/AS or T level) or Level 4 (HNC) Preferably in a Computer Science, or Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience.
ITIL Foundation level Certification.
Proven IT service management background with expertise in Major Incident Management and Problem Management
Record of delivering results and meeting targets.
Extensive knowledge of Service Management Tooling and service reporting
Excellent analytical, problem solving, decision making and influencing
Technical knowledge across infrastructure, cloud services, networking and applications.

We only ask for evidence of these technical skills on your application form:

Level 3 (A/AS or T level) or Level 4 (HNC) Preferably in a Computer Science, or Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience.
ITIL Foundation level Certification.
Proven IT service management background with expertise in Major Incident Management and Problem Management
Extensive knowledge of Service Management Tooling and service reporting
Excellent analytical, problem solving, decision making and influencing
Technical knowledge across infrastructure, cloud services, networking and applications.

Benefits

Alongside your salary of £48,801, FCDO Services contributes £14,137 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role.
Annual leave starting at 25 days.
A culture encouraging inclusion and diversity.
A Civil Service pension.
Free shuttle bus available between central Milton Keynes and Hanslope Park
9 days per annum public and privilege days

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific questions.

Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.

Your CV should include:

no personal identifying details
career history with key responsibilities
skills and experience
achievements
qualifications

Your personal statement should outline your interest in the role.

Candidates will only be sifted on answers provided to the job specific questions which are outlined in the application form.

Those that are successful will be invited to a MS Teams or Face to face interview.

At the interview you will be asked a blend of questions on technical skills and behaviours.

Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : FCDO Services Recruitment Team
Email : [email protected]

Recruitment team

Email : [email protected]

Apply Now

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Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Qualifications

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Medical

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team