Registered Manager – Children, Young People and Family Support Services
Touchstone Support Services is looking for an experienced, motivated and values-led Registered Manager to help lead and grow our children, young people and family support services across South Wales.
This is a chance to build something, not just manage something.
We are looking for someone who wants real responsibility, real influence and the opportunity to help shape a service that makes a genuine difference to children, young people, families and staff.
This role would suit a confident leader who is strong on safeguarding, compliance, staff development, quality assurance and service growth, but who also understands that good care starts with strong relationships, consistency and the right team culture.
About Touchstone Support Services
Touchstone Support Services provides community-based support to children, young people and families across South Wales.
Our work includes:
- Family support
- Early intervention
- Trauma-informed support
- Crisis support
- Respite support
- Support for children and young people with additional needs
- Support for families experiencing complex challenges
- Community-based support for vulnerable children and young people
We work with children, young people and families who may be experiencing trauma, emotional distress, safeguarding concerns, family breakdown, additional learning needs or complex social situations.
Our focus is simple: safe support, strong relationships, positive outcomes and high professional standards.
Why This Role Matters
This is a key leadership role within Touchstone Support Services.
As Registered Manager, you will help ensure the service is:
- Safe
- Well-led
- Compliant
- Child-focused
- Family-centred
- Trauma-informed
- Outcome-driven
- Professionally managed
You will play a major part in developing the service, supporting staff, improving systems, strengthening quality and ensuring children, young people and families receive the right support at the right time.
This is not just a paperwork role. It is a leadership role for someone who wants to be visible, involved and influential.
What Makes This Role Different
We are not looking for someone to simply maintain what already exists.
We are looking for someone who can help us:
- Grow the service safely and professionally
- Develop strong staff teams
- Improve systems and processes
- Strengthen compliance and quality assurance
- Support positive outcomes for children and families
- Build a confident, skilled and stable workforce
- Work closely with local authorities and professionals
- Prepare the service for continued development and inspection readiness
You will have support from the Responsible Individual and senior leadership team, but you will also have the opportunity to bring your own experience, ideas and leadership style to the role.
The Type of Leader We Are Looking For
We are looking for someone who is:
- Confident, professional and resilient
- Passionate about children, young people and family support
- Strong on safeguarding and risk management
- Able to lead staff with clarity, warmth and accountability
- Rota management
- Organised and able to manage competing priorities
- Calm under pressure
- Confident working with social workers, families, commissioners and professionals
- Able to make decisions and take ownership
- Committed to high standards and continuous improvement
- Motivated to help grow a service in the right way
The right person will understand that leadership is not just about policies and audits. It is also about setting standards, supporting staff, building confidence, challenging poor practice and creating a culture people want to be part of.
Key Responsibilities
As Registered Manager, you will be responsible for:
- Leading the day-to-day operation of the regulated service
- Ensuring the service meets CIW requirements, Social Care Wales expectations and internal policies
- Providing strong leadership to managers, team leaders and support staff
- Promoting a safe, professional and positive team culture
- Overseeing care planning, support planning and risk management
- Ensuring support plans, risk assessments and records are accurate, current and regularly reviewed
- Leading on safeguarding practice, professional escalation and incident review
- Supporting staff through supervision, mentoring, reflective practice and performance management
- Ensuring staff are properly inducted, trained and competent for their roles
- Monitoring service quality through audits, observations, feedback and quality assurance checks
- Working with local authorities, social workers, families, commissioners and other professionals
- Supporting referrals, assessments, service planning and new service mobilisation
- Preparing for inspections, audits and regulatory visits
- Managing complaints, concerns and incidents professionally and promptly
- Supporting business development and service growth
- Ensuring records are completed to a high professional standard
- Promoting the values and reputation of Touchstone Support Services
Essential Requirements
Applicants must have:
- Level 3 Health and Social Care Children and Young People, or equivalent
- Level 5 Leadership and Management in Health and Social Care / Children and Young People’s Services, or willingness to work towards this where appropriate
- Experience in a management, deputy manager, service manager, senior practitioner or registered manager role
- Experience working within children’s services, family support, domiciliary care, residential care, leaving care, community support or a similar regulated setting
- Strong safeguarding knowledge
- Good understanding of CIW and Social Care Wales requirements
- Experience supervising, supporting and developing staff
- Strong leadership and communication skills
- Good report writing, recording and auditing skills
- Ability to manage risk and make confident decisions
- Full UK driving licence and access to a vehicle
- Willingness to complete an enhanced DBS check
- Social Care Wales registration, or willingness to register where required
Desirable Experience
It would be an advantage if you have experience of:
- Trauma-informed practice
- Positive behaviour support
- Crisis support or emergency placements
- Supporting children and young people with additional learning needs
- Working with families in complex situations
- Preparing for CIW inspections
- Managing community-based services
- Developing new services
- Working with local authorities and commissioners
- Improving staff retention, training and team culture
What We Offer
We can offer:
- A genuine opportunity to shape and grow a service
- A role where your leadership and ideas will matter
- Support from the Responsible Individual and senior leadership team
- Competitive salary package
- Ongoing training and professional development
- Support with qualifications and Social Care Wales registration where required
- A values-led organisation focused on quality, safeguarding and outcomes
- The opportunity to make a real difference to children, young people, families and staff
- A service that wants to grow safely, professionally and with the right people in place
Safeguarding Statement
Touchstone Support Services is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
All successful applicants will be subject to safer recruitment checks, including:
- Enhanced DBS check
- References
- Right to work checks
- Identity checks
- Qualification checks
- Employment history checks
- Social Care Wales registration
Apply Now
If you are an experienced and motivated leader who wants to help shape a growing children, young people and family support service, we would like to hear from you.
We are looking for someone who wants more than just a job title. We are looking for someone who wants to lead, develop, improve and make a genuine difference.
Apply today with your CV and a short covering statement explaining why you are interested in the Registered Manager role with Touchstone Support Services.
Job Types: Permanent, Full-time
Pay: From £37,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- Free or subsidised travel
- On-site parking
- Referral programme
- Store discount
- Work from home
Experience:
- working with Children: 5 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Bridgend CF32 9BS
