3rd line support Work, Jobs in Calcot, Brk (with Salaries)

Infrastructure Technician
Fujitsu —Basingstoke
- Full-time
- Customer service
- Linux
- In-person
- Annual leave
- Employee assistance programme
Senior Biomedical Scientist - Section Head / Deputy Quality Manager
Oxford University Hospitals NHS Foundation Trust —Oxford
- £49,387 - £56,515 a year
- Full-time
- Master's degree
9d
3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
Logistics & Warehouse Co-ordinator
Optimum Golf technologies —Guildford
- £30,000 - £34,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Warehouse experience
Quick apply
3d
Network Services Co-ordinator - Highways & Traffic Services
Reading Borough Council —Reading
- £39,152 - £44,075 a year
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Organisational skills
10d
Customer Support Technician
Ricoh —Reading
- Communication skills
Cafe Assistant/Barista
Yellow Submarine —Oxford
- £12.74 - £13.18 an hour
- Part-time
- Customer service
- No experience needed
- In-person
- Employee discount
Quick apply
Global Insight Analyst
Profitero —Wokingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Flexible schedule
- Referral programme
Quick apply
9d
IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
2d
Pensions Administrator
XPS Pensions Group —Reading
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
23h
First Line IT Support
5G Communications Ltd. —High Wycombe
- £21,000 - £24,000 a year
- Full-time
- English
- Windows
- Microsoft Office
QA/Quality Engineer
Amentum —Reading
- Full-time
- Continuous improvement
- Welding
- Negotiation
- Flexible schedule
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Accounts Receivable Team Lead
REL Field Marketing —Winnersh
- £40,000 a year
- Full-time
- Microsoft Excel
- Sales
- Communication skills
- Annual leave
- Employee discount
7d
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Trainee Lifeguard
Leisure Solutions Community Trust —Oxford
- £14.06 an hour
- Part-time
- Customer service
- Employee discount
IT Support Engineer - Fixed Term
Astroscale —Didcot
- £30,000 - £50,000 a year
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
Management Accountant
Oxford Brookes University —Headington
- £41,064 - £44,746 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- University
13d
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
Microsoft 365 Specialist
Ashford and St. Peter's Hospitals NHS Foundation Trust —Chertsey
- £41,957 - £50,387 a year
- Full-time
- SharePoint
- Employee discount
11h

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Infrastructure Technician

Fujitsu -
Basingstoke

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

BMC Remedy
Customer service
DNS
ServiceNow
Linux
Communication skills

Full job description

Infrastructure Technician

Location: Basingstoke (On-site), Shift based role.

As an Infrastructure Technician, you will play a key role in supporting critical IT services within a highly secure environment.

This is a shift-based operational support role working within a 24/7 service environment. You will be responsible for proactively monitoring infrastructure systems, completing operational health checks, and providing technical support to our customers.

As an Infrastructure Technician, you will work in a collaborative environment with strong mentoring and training opportunities to grow your technical skillset and advance within the IT function.

Your role will involve:

Acting as the first point of contact for IT support queries via phone, email, or ticketing system
Performing daily health checks and proactive infrastructure monitoring
Logging, prioritising, and resolving incidents and service requests in line with SLAs
Troubleshooting issues across a Linux environment
Managing user accounts, passwords, and permissions
Escalating complex or high-impact issues to 3rd Line or specialist support teams
Providing clear communication and excellent customer service to end users
Maintaining accurate records and documentation within the IT Service Management tool
Contributing to process improvement and knowledge sharing across the team

Your transferable skills and experience:

Previous experience in a 1st Line / Service Desk / Helpdesk support role
Strong communication and customer service skills, both written and verbal
Working knowledge of Linux or Windows environments
Familiarity with ITSM or ticketing tools (e.g., ServiceNow, Remedy)
A proactive, problem-solving mindset with strong attention to detail

You must be willing and eligible to undergo security clearance for this position

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in providing excellent customer service, problem-solving, and supporting users in a technical environment, this could be the next opportunity for you.

Expected working

This is a 24/7 shift-based role operating on a rolling 4-on / 4-off shift pattern, alternating between day and night shifts. Shifts are 10.5 hours in duration, averaging 37 hours per week. Start times may vary based on operational requirements and will rotate as directed by the shift manager.

Your benefits:

26 Days annual leave plus public holidays (3 flexible)

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)

Perks at work – employee discounts

Employee assistance programme/ virtual GP

Work Your Way is our approach to flexible working – this is available from day 1 of joining

Recruitment process

The recruitment process consists of a one stage of interview

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader , a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

#LifeAtFujitsu

#DNS

Apply Now

Refine Your Search

3rd line support jobs in calcot, brk

Infrastructure Technician

Senior Biomedical Scientist - Section Head / Deputy Quality Manager

3rd Line IT Support Engineer

Logistics & Warehouse Co-ordinator

Network Services Co-ordinator - Highways & Traffic Services

Customer Support Technician

Cafe Assistant/Barista

Global Insight Analyst

IT Service Desk Analyst

Pensions Administrator

First Line IT Support

QA/Quality Engineer

2nd Line Support Analyst

Accounts Receivable Team Lead

1st Line Support Analyst

Trainee Lifeguard

IT Support Engineer - Fixed Term

Management Accountant

2nd / 3rd Line Security Analyst

Microsoft 365 Specialist

I want to receive the latest job alerts for 3rd line support in calcot, brk

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