Customer care specialist Work, Jobs in Caldicot, Mon (with Salaries)

Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —Cardiff
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
14d
Senior Collections Specialist
Sonovate —Cardiff
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Data entry
- Financial services
- Leadership
- Employee assistance programme
Quick apply
Sales - Sales Advisor - UK
New Look —Newport
- Part-time
- Customer service
1d
Vulnerable Customer Support Officer
Capital on Tap —Cardiff
- £27,000 - £34,000 a year
- Full-time
- Communication skills
- Time management
3d
Lloyds Banking Group - Customer Support: Caerphilly
Lloyds Banking Group —Caerphilly
- £26,200 - £26,950 a year
- Full-time
- Remote
3d
Senior Assistant, HR Services – People Service Desk
Deloitte —Cardiff
- Hybrid work
- Microsoft Outlook
- Continuous improvement
- Organisational skills
16h
Customer Service Advisor
LegalAndGeneral —Cardiff
- £24,720 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Life insurance
Quick apply
5d
Home Admissions Advisor
CornerstoneHealthcare —Bristol
- £35,000 - £40,000 a year
- Weekend availability
- Sales
- Business development
- Marketing
- Paid training
- Employee assistance programme
10d
Warehouse Operative Twilights
Evri —Bristol
- £13.20 - £19.80 an hour
- Overtime
- Annual leave
- Flexible schedule
Warehouse Operative Nights
Evri —Bristol
- £14.17 - £21.25 an hour
- Overtime
- Annual leave
Customer Advisor
Pearce Healthcare and Mobility —Bristol
- Up to £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Customer Service Advisor
Legal & General Investment Management —Cardiff
- £24,720 a year
- Communication skills
- Employee discount
- Life insurance
4d
Customer Enablement Specialist
LexisNexis Risk Solutions —Cardiff
- Full-time
- Organisational skills
- APIs
- Communication skills
- Employee assistance programme
- Employee discount
Digital Learning Specialist
LegalAndGeneral —Cardiff
- £36,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Training & development
- Employee discount
Quick apply
10d
Receptionist/Administrator
My Cosmetic Clinic —Bristol
- £25,000 - £28,000 a year
- Full-time
- Front desk
- In-person
- Communication skills
- Flexitime
Quick apply
5d
Processing and Professional Service Manager
NHS Wales Shared Services Partnership —Cardiff
- £40,559 - £48,841 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
3d
Bank Porter
Spire Healthcare —Bristol
- Part-time
- Customer service
- Organisational skills
- Cleaning
- Annual leave
12d
Customer Service Manager
Elements Solutions Inc —Bristol
- From £55,000 a year
- Customer service
- ERP systems
- Leadership
- Free parking
- Employee assistance programme
Digital Learning Specialist
Legal & General Investment Management —Cardiff
- £36,000 a year
- Data analysis skills
- Analysis skills
- Training & development
- Employee discount
10d
Warehouse Operative
Evri —Bristol
- £12.71 an hour
- Full-time
- Annual leave
12d

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Telephone Fundraiser - Full Time Contract (Remote)

RETURN FUNDRAISING LIMITED -
Cardiff

Quick apply

Job details

Permanent
£13.45 - £14.50 an hour
14 days ago

Qualifications

Microsoft Word
Microsoft Excel
Sales
Customer service
Microsoft Office
Administrative experience
Fundraising
Relationship management
Communication skills
Negotiation

Full job description

Make a Real Difference – From Your Own Home!

Are you looking for a job where you can create real social impact without leaving the house?

Join our Telephone Fundraising team, where every call helps support life-changing work. We proudly fundraise on behalf of some of the UK’s best-known charities, helping raise awareness and money to improve lives every day. We offer full training, ongoing coaching and guidance to help you reach your full potential. So, if you are a socially minded, good communicator who is committed to making a lasting difference by building relationships and through exceptional supporter care, we want to hear from you!

What we’re looking for from you: Key Responsibilities

As a Telephone Fundraiser, you will be the compassionate and persuasive voice of our charity partners, responsible for:

Supporter Experience: Engaging existing supporters through personalised calls to maintain and deepen their connection to the cause.
Securing Support: Clearly and effectively communicate the urgency of our campaigns and successfully secure one-off or regular donations.
Empathy and Advocacy: Articulating and understanding, the key issues faced by the charities and explaining precisely how the supporter's contribution makes a lasting, tangible difference.
Supporter Care: Delivering exceptional care by listening attentively, handling enquiries with empathy, and connecting with supporters.
Administrative Excellence: Accurately recording call outcomes, donation details, and any necessary supporter feedback into our database

What we’re looking for: Skills and Experience:

The most successful candidates will possess a blend of strong communication skills and professional discipline:

Essential Skills

Relationship Management: Excellent proven ability to build rapport and manage relationships with a diverse range of individuals over the phone.
Influencing Skills: Strong interpersonal, negotiating, and influencing skills to effectively motivate supporters.
Communication: Ability to communicate personably and effectively, with confidence and fluency, both verbally and in writing.
Organisation: Excellent organisation, administrative, and prioritising skills, with the ability to work independently to multiple deadlines.
Technical Competency: Proficient in Microsoft Office, particularly Excel and Word, with experience of using diallers.
Teamwork: A strong commitment to supporting colleagues and contributing positively to a remote team culture.

Highly Desirable Experience

Previous Fundraising: Experience in telephone fundraising, or related sales/customer service roles. 2+ years of fundraising experience is required to qualify for the Senior Fundraiser role
Target-Driven Environment: Proven history of working successfully in a role that involves meeting performance goals or targets.
Contact Centre Experience: Previous experience in a high-volume call centre or contact environment is a significant benefit.
Remote Working: Experience of working remotely from home, and keeping motivated
Home-Working Requirement

Home-Working Requirement

To successfully perform this remote role, you must have the following setup from day one:

A reliable, strong internet connection with an ethernet cable to connect directly to your router.
A dedicated, quiet, and private home-working space free from background noise.
A personal laptop or PC that is under 5 years old.
A high-quality headset for making and receiving calls.

What we offer:

Job Type: Full-time
Hours: Positions of 28 or 35 hours per week
£13.45 per hour starting rate with promotional opportunities.
Experienced fundraisers with at least 2 years of fundraising experience may start at our senior fundraising rate of £14.50 per hour
Work-from-home with flexible shifts
Four-weekly pay, with access to 50% of your earnings via Employment Hero after the first 12 weeks of employment
Supportive team culture and plenty of opportunities for progression
Monday to Friday only: No weekend or bank holiday work
Shift patterns: Monday - Thursday: 12.30pm - 4.00pm / 4.30pm - 8.00pm Friday: 10.30am - 2.00pm / 2.30pm - 6.00pm

If you're a people-person who wants to do meaningful work in a flexible and supportive environment, we want to hear from you!

Company Overview

Since 2015, our team of specialist fundraisers have raised millions of pounds for incredible causes, through their inspiring conversations and supporter focused calls.

Quick apply

Refine Your Search

customer care specialist jobs in caldicot, mon

Telephone Fundraiser - Full Time Contract (Remote)

Senior Collections Specialist

Sales - Sales Advisor - UK

Vulnerable Customer Support Officer

Lloyds Banking Group - Customer Support: Caerphilly

Senior Assistant, HR Services – People Service Desk

Customer Service Advisor

Home Admissions Advisor

Warehouse Operative Twilights

Warehouse Operative Nights

Customer Advisor

Customer Service Advisor

Customer Enablement Specialist

Digital Learning Specialist

Receptionist/Administrator

Processing and Professional Service Manager

Bank Porter

Customer Service Manager

Digital Learning Specialist

Warehouse Operative

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