This role is all about giving everyone a warm and well-informed welcome as they arrive in the busy National Trust car parks at Crantock, Holywell and Trevose Head. The Car Park Assistant is there to make sure that people who might never have visited before can understand the layout of the place, and all that it has to offer them. From that first moment of a friendly greeting to the helpful sharing of practical information, you’ll be helping to give everyone an enjoyable and memorable day out.
We are looking to fill 4 roles to work across our busy sites at Holywell, Crantock, and Trevose, each uniquely different.
Salary: £12.75 per hour
Contract: Fixed term contract until 30-Sep-2026
Hours/ working pattern: Seasonal, flexible, weekends. This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week . While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
This role is an hourly paid, fixed term role, on a rota basis. As there isn’t a set working pattern, we would ask for flexibility in working days especially during the peak weeks. We will be looking for candidates able to commit to a minimum of 3 typical shifts per week. Working days to include bank holidays and weekends.
For this role, you’ll need to complete our online assessment instead of using a CV or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here:The beautiful and dramatic beaches in North Cornwall attract a large number of visitors every year and we are looking to fill 4 roles to work across our busy sites at Holywell, Crantock, and Trevose, each uniquely different.
Reporting to the Welcome Manager, you’ll be working as part of small team, in pairs or lone working, this varies from site to site.
What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. Offering a warm welcome, you’ll be on hand to provide key information to our visitors and help with any queries or needs they may have. Your role is to make sure our visitors have the best day they can when they visit our places.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.
This role would suit anyone with enthusiasm for delivering great customer service, loves the outdoors and being active.
In busy times you'll also assist with traffic management. Other duties include general cleaning, site maintenance and compliance checks.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking forWe’d love to hear from you if you’re:
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills.
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 30/09/26)
