Join Our Team: Patient Coordinator at Archway Dental Callington
Position: Patient Coordinator
Location: Archway Dental: Callington
Part Time - 30 hours per week
Reports To: General Manager
About Archway Dental:
At Archway Dental, we are committed to delivering dental care of the highest calibre, emphasising customer intimacy and exceptional patient experiences. Archway is not just a workplace; it's a place where our team members make a profound impact on the lives of our patients every day.
Job Overview:
We are seeking a dedicated Patient Coordinator to join our vibrant Front of House Receptionist team.
You’ll be the heartbeat of our front-of-house team.
Every conversation, every phone call and every patient interaction is an opportunity to make someone’s day. We want someone who can confidently build rapport, make patients feel genuinely valued and isn’t afraid to guide conversations that help patients choose the treatment that’s right for them.
You’ll be highly organised, proactive and motivated by achieving goals. Most importantly, you’ll care about creating an experience that patients can’t stop talking about.
Core Responsibilities:
- Create an outstanding first impression, ensuring every patient feels genuinley welcomed, cared for and excited to visit our practice.
- Front of House Maintenance: Keep our waiting area pristine and inviting, ensuring all amenities reflect our dedication to patient comfort and environmental responsibility.
- Administrative Excellence: Manage financial transactions with precision, optimise patient flow through effective diary management, and engage proactively with patients to ensure they feel valued and cared for, including thoughtful and structured conversations to explore patients goals, hesitations and assist with next steps.
- Telephone Communication & Call Handling Excellence: Handle inbound and outbound calls, message, and online enquiries from existing and potential new patients.
- Patient Membership Management: Maintain accurate records of patient memberships and efficiently manage patient referrals, enhancing our care continuity.
- Target Achievement and Reporting: Meet weekly performance targets, contributing to clinical operations and patient satisfaction, and report on your successes and areas for improvement.
- Social and Environmental Impact: Champion our initiatives for community health and sustainability, ensuring these values are evident to our patients and team.
- Elevating Patient Experience: Develop and refine strategies to deepen patient relationships, collect feedback, and continuously improve our service offerings.
Qualifications:
- Experience in customer service, sales or front office management, ideally within a healthcare environment.
- Exceptional organizational and administrative skills, with a flair for interpersonal communication.
- Professional demeanor and a demonstrated passion for elevating customer experience and patient care.
- Proficiency in using Microsoft Office products and patient management software.
Expectations:
- Uphold the highest standards of cleanliness, bearing and organisation.
- Engage with each patient in a proactive and compassionate manner, personalising their experience to exceed expectations.
- Demonstrate meticulous attention to detail in all administrative tasks.
Performance Measurement:
- Your effectiveness in creating a welcoming environment.
- Your efficiency and accuracy in managing patient needs and administrative responsibilities.
- Your success in meeting defined targets and contributing to the overall patient experience.
**Important Consideration:**
Before applying, please ensure that you are fully committed to upholding our high standards of patient care, environmental responsibility, and community engagement. If these core values and expectations do not align with your professional philosophy or approach, this position may not be the right fit for you.
Why Join Archway Dental?
Joining Archway Dental means becoming part of a dedicated team that values professional growth and is passionate about making a tangible difference in our patients' lives. Your role as a Patient Coordinator is vital to weaving a fabric of warmth and care throughout Archway, ensuring that each patient's visit is not only satisfactory but genuinely delightful.
Apply Now!
If you are passionate about making a difference and eager to contribute to a team that goes above and beyond for its patients, Archway Dental is the place for you. We look forward to welcoming you to our team, where together, we will redefine dental care through exceptional service and genuine patient relationships.
To Apply:
Please submit your resume and a cover letter outlining your suitability for the role to our General Manager, Vicky Farr. We are excited to hear how you can contribute to our team at Archway Dental!
Pay: From £19,827.00 per year
Benefits:
- Additional leave
- Employee discount
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- Callington PL17 8EX: reliably commute or plan to relocate before starting work (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
