We are currently seeking an Admissions and Applicant Enquiry Officer to join our team. This is an exciting key role where you will be supporting our applicants through the journey to becoming a BSU student.
You will lead on managing our enquiries inbox, providing key and accurate information to enquirers, as well as completing all aspects of the admissions process for a portfolio of programmes, including monitoring recruitment targets, arranging visits and interviews, assessing qualifications, making decisions on student applications and communicating with applicants
Within the role you will manage the admissions and registration process, ensuring accurate documentation and timely application processing in line with university policies.
The role involves providing professional advice and guidance to applicants, prospective students, agents, partners and staff, responding to enquiries efficiently, maintaining accurate course and entry requirement information, representing the University at recruitment events and open days, and working collaboratively with Schools and Professional Services to deliver an excellent applicant experience and achieve recruitment objectives.
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Excellent communication and interpersonal skills
- Excellent customer service skills
- Ability to work as an effective member of the team
- Ability to plan, organise and prioritise effectively
- Ability to work under pressure and to deadlines
- Experience of Registry (or similar) procedures and administration in a medium to large organisation.
- Experience of working with a range of people
- Proactive attitude to work
For further information on the essential and desirable skills we’re looking for, please refer to the attached Job Description.
Salary Grade 5 - Starting from £29,588 rising to £33,002 per annum
The salary range shows the potential maximum pay progression in addition to any annual inflationary increase to your pay. Please note that our default position is to appoint into the lower end of the range, unless there are exceptional circumstances.
Additional information
- Some out of hours working will be occasionally required, including some evenings and specific weekends during the academic year (Graduation, Registration, Confirmation & Clearing).
- Opportunities for taking annual leave during the months of August and September will be limited, and leave at other times will need to be assessed across the team so that service provision is not impacted.
Please note that as of April 2024, there has been a change in the UK’s sponsorship threshold. Regrettably as the salary for this role falls beneath this, you will not be eligible for sponsorship therefore your application will automatically be rejected.
Staff Benefits
We offer a wide range of great benefits at BSU, including
- Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme). This is a defined benefit pension scheme which pays members a secure income for life, post-retirement
- Enhanced paid leave - 41 - 46 days depending on the role (Full Time) - more details here: https://apphub.bathspa.ac.uk/StaffBenefits
- Family friendly policies including hybrid working, flexible work environment, on-site nursery, and a sector-leading enhanced maternity scheme
- Employee Assistance Programme which offers access to on-demand GP appointments, wellbeing support and advice, and access to counselling
- Transport schemes including Electric Vehicle Scheme and Cycle to Work
- Wide range of discounts and financial benefits, accessed through and easy-to-use app
For further details about all our staff benefits, have a look at our rewards page: https://www.bathspa.ac.uk/work-at-bath-spa/rewards-and-benefits/
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
At Bath Spa University, we believe in the power of education to break down barriers to opportunity and to transform lives. We are the Professionally Creative for the future. Professional Creativity transcends subject disciplines, and is just as important for our sciences, education, business and law subjects as it is for our sector leading creative industries provision. We connect learners, staff and external partners with applied research and innovation. We power inclusive growth through skills development and practice based, innovation – intensive learning for all.
Our main Newton park campus is based in stunning countryside just a few minutes from a World Heritage City. We are also proud to offer courses to students at our other campuses around Bath, and in London at our Canary Wharf and Hackney sites.
An impressive 84% of our staff said they would recommend the University to a friend as a good place to work.
We are a community of colleagues, striving for excellence to ensure students thrive. Our values are:
- Respect
- Inclusivity
- Collaboration
- Sustainability
We are committed to maintaining a safe and secure environment for our students, staff, and community. We foster inclusivity, celebrating and respecting differences. We welcome diversity and encourage applications from all backgrounds and genders. We consider our recruitment practices to be comprehensive and unbiased; ensuring fairness, transparency, and equal opportunity for all.
