Bowood Hotel, Spa & Golf Resort | Luxury 4-Star Hotel | Full Time or Part Time | Calne, Wiltshire
Are you an experienced Front Office Supervisor, Senior Receptionist or Assistant Front Office Manager looking to take the next step in your hospitality career?
Join Bowood Hotel, Spa & Golf Resort, one of Wiltshire's leading four-star luxury hotels, where you will play a key role in leading our Front Office team and delivering exceptional guest experiences in a beautiful countryside setting near Calne.
Whether you are already an Assistant Front Office Manager or looking to progress from a Front Office Supervisor or Senior Receptionist role, this is an excellent opportunity to develop your management career within a prestigious luxury hotel offering genuine career progression, excellent employee benefits and a supportive team environment.
At Bowood Hotel, Spa & Golf Resort, you will become part of a friendly, professional team committed to delivering outstanding hospitality. Set within the stunning Bowood Estate, our award-winning resort features luxury accommodation, an award-winning spa, championship golf course and exceptional dining experiences.
About the Role
Reporting to the Front Office Manager, you will help lead the day-to-day operation of Reception, ensuring every guest receives a warm welcome and outstanding service from reservation through to departure.
You will support and motivate the Front Office team, helping to maintain the high standards of service that make Bowood one of Wiltshire's most highly regarded luxury hotels.
This is a permanent position, ideally full-time, although part-time applications will also be considered.
Working Pattern
Full time or part time, working Monday to Sunday on a rota basis, rotating shifts between 6:45am – 3:15pm and 2:30pm – 11:00pm. Weekend and Bank Holiday working is required.
Due to our rural location and shift patterns, reliable transport is essential.
This role is an excellent commute from Calne, Chippenham, Devizes, Melksham, Corsham, Swindon, Marlborough, Royal Wootton Bassett, Bath, Frome, Trowbridge, Warminster, Lyneham, Pewsey and surrounding areas across Wiltshire and Somerset.
Key Responsibilities
As Assistant Front Office Manager, you will:
- Support the Front Office Manager in the day-to-day operation of Reception.
- Lead, coach and motivate the Front Office team to deliver outstanding guest service.
- Ensure smooth and efficient check-in and check-out procedures.
- Manage guest enquiries, reservations and bookings across accommodation, spa, golf and dining.
- Maximise room occupancy and revenue opportunities while maintaining exceptional guest satisfaction.
- Resolve guest queries and complaints professionally and efficiently.
- Work closely with Housekeeping, Food & Beverage, Spa, Golf and other departments to ensure a seamless guest experience.
- Assist with team rotas, training and maintaining operational standards.
- Complete reporting and administrative duties accurately.
- Ensure compliance with company policies, procedures and brand standards.
About You
You will be successful in this role if you have:
- Previous experience as an Assistant Front Office Manager, Front Office Supervisor, Reception Supervisor, Senior Receptionist or similar hotel leadership role.
- Excellent customer service and guest relations skills.
- Experience supervising or leading a hotel reception team.
- Strong organisational and communication skills.
- Confidence managing reservations and Front Office administration.
- A calm, professional approach in a fast-paced hospitality environment.
- Experience using hotel property management systems (Opera PMS would be an advantage but is not essential).
- Flexibility to work shifts, including weekends and Bank Holidays.
- A genuine passion for hospitality and creating memorable guest experiences.
We Offer
- 31 days annual leave (including Bank Holidays)
- Meals provided whilst on duty
- Uniform provided
- Pension scheme
- Free on-site parking
- Free entry to Bowood House & Gardens during the open season
- Discounted Golf Membership (following successful probation)
- Discounted spa treatments and 50% off TEMPLESPA products
- Employee Assistance Programme through Hospitality Action
- Company events
- Ongoing training and career development opportunities within a prestigious luxury resort
This is a fantastic opportunity to join one of Wiltshire's leading luxury hospitality destinations, where you will have the chance to build your leadership skills, work alongside an experienced management team and contribute to delivering exceptional experiences for every guest.
If you are ready to take the next step in your Front Office career and join a luxury hotel that values its people as much as its guests, we would love to hear from you.
Apply today – we review applications as they are received and look forward to welcoming our next Assistant Front Office Manager to the Bowood team.
