Quality improvement specialist Work, Jobs in Cam Houses, Nyk (with Salaries)

Helpline Officer - Kendal
Age UK South Cumbria —Kendal
- £23,441 - £25,443 a year
- Full-time
- Mentoring
- Front desk
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Senior Product Development Manager (Qualifications & Assessments)
Ascentis —Lancaster
- £41,666 a year
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
- Free parking
- Annual leave
8d
Matron
University Hospitals of Morecambe Bay NHS Foundation Trust —Kendal
- £57,528 - £64,750 a year
- Full-time
- Leadership
3d
IPS Employment Specialist
Bradford District Care NHS Foundation Trust —Skipton
- £32,073 - £39,043 a year
- Full-time
QC Project Analyst
Dechra Pharmaceuticals PLC —Skipton
- £32,000 - £37,000 a year
- Monday to Friday
- Bachelor's degree
- Continuous improvement
- Organisational skills
- Free parking
- Annual leave
Banking and Payment Support Specialist
Skipton Building Society —Skipton
- £32,350 a year
- Full-time
- Hybrid work
- Analysis skills
- Banking
- Annual leave
7d
Sales Representative (Commercial Executive)
Ascentis —Lancaster
- From £25,010 a year
- Hybrid work
- Databases
- Business development
- Communication skills
- Free parking
- Annual leave
14d
Customer Service Advisor
Ascentis —Lancaster
- From £23,133 a year
- Hybrid work
- CRM software
- Continuous improvement
- Communication skills
- Free parking
- Annual leave
4d
Senior Email Developer
Skipton Building Society —Skipton
- £55,000 a year
- Full-time
- Communication skills
- Annual leave
3d
IT Technician
Dechra Pharmaceuticals PLC —Skipton
- £28,000 - £33,000 a year
- Monday to Friday
- Maintenance
- Annual leave
- Employee assistance programme
Speech and Language Therapist
Salutem Care & Education —Lancaster
- £35,412 - £40,764 a year
- 8 hour shift
- Writing skills
- Travel
- Training & development
Premises Lead
Salutem Care & Education —Lancaster
- £27,300 - £30,300 a year
- Overtime
- Analysis skills
- Presentation skills
- Team management
Manufacturing Technician
Dechra Pharmaceuticals PLC —Skipton
- £27,406.08 a year
- Monday to Friday
- Continuous improvement
- Manufacturing
- Communication skills
- Free parking
- Annual leave
Specialty Doctor in Craven CMHT
Bradford District Care NHS Foundation Trust —Skipton
- £63,696 - £102,689 a year
- Full-time
- Research
- Patient care
- Teaching
10d
Pipefitter - Octane Holdings - Remote
LCM Environmental —Clitheroe
- CRM software
- Maintenance
- Driving
- Free parking
- Store discount
Quick apply
Band 6 Speech and Language Therapist
University Hospitals of Morecambe Bay NHS Foundation Trust —Lancaster
- £39,959 - £48,117 a year
- Full-time
- Hospital
- Acute care experience
9d
Nurse
Salutem Care & Education —Lancaster
- £33,628.40 - £44,548.40 a year
- Medication administration
- Continuous improvement
- Travel
Veterinary Surgeon - Small Animal
IVC —Kendal
- Up to £65,000 a year
- Part-time
- Patient care
- Communication skills
- Employee discount

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Helpline Officer - Kendal

Age UK South Cumbria
Kendal

Quick apply

Job details

Full-time
£23,441 - £25,443 a year

Benefits

Store discount
Health & wellbeing programme
Annual leave
Company pension
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
GCSE
Mentoring
Front desk
Customer interaction
Signposting to community resources
Communication skills

Full job description

Overview

We are seeking a dedicated Helpline Officer to work as a member of the Client Services team to provide vital first point of contact support for our client group, usually by the telephone but also for face-to-face drop-in clients. Provide a general assessment and effective triaging to ascertain if the client’s needs can be met by the provision of information and advice or the support to access it. Where appropriate provide the correct information or escalate to the Case Officer Team.

Responsibilities

Main Duties:

· To support the day-to-day running of the Helpline facility at Age UK South Cumbria
· To act as a first point of contact for older people in South Cumbria who call the Age UK South Cumbria Helpline for signposting/advice or any kind of support
· To receive referrals from Reception, and to cover Reception on occasion in order to act as a first point of contact for older people in South Cumbria who drop into our Resource Centre at 17 Finkle Street in Kendal
· Respond holistically and appropriately to the issues and needs identified and provide accurate, high-quality information and advice
· Liaise with the Duty Officer to ensure accuracy of advice given and for guidance as required
· Create referrals of appropriate urgency to Age UK Case Officers/Specialist teams or other relevant agencies/service providers
· Engage with clients in a friendly, courteous, prompt and appropriate manner, using excellent communication skills to always deliver high quality service
· To be aware of the particular needs of the whole range of client groups including those unable to access services directly and to refer these clients onto other services effectively
· Work as part of a team, contributing to meetings and attending relevant training
· To engage in a significant programme of training, including welfare benefit training, to equip you with the skills and knowledge required to provide a holistic response to client enquiries
· To work methodically and calmly under pressure, whilst effectively managing the demand of the service
· To access and accurately maintain electronic client records, calls and referrals ensuring compliance with the Data Protection Act, maintaining management information to assist in workload/demand profiling and to inform continuous improvements to the services provided
· Adhere to all Age UK South Cumbria Policies as indicated in the Employee Handbook
· Other such duties as may be required that are consistent with the duties and responsibilities of the post.
Part-time hours will be considered for the right applicant.

Previous applicants need not apply

There are five weeks paid holiday per year, increasing to six weeks after 5 years’ service, plus public holidays and an additional birthday day off. A health benefit scheme is available for staff after completing a probationary period of six months, and a pension scheme is available after three months’ service.

Please contact us on 01539 728118 or via email at [email protected] for an application pack. An application form must be submitted for your application to be considered.

PLEASE NOTE - We do not sponsor Visa's & this is an in person position based in our Kendal office.

Pay: £23,441.00-£25,443.00 per year

Benefits:

Company pension
Health & wellbeing programme
Store discount

Work Location: In person

Quick apply

Refine Your Search

quality improvement specialist jobs in cam houses, nyk

Helpline Officer - Kendal

Senior Product Development Manager (Qualifications & Assessments)

Matron

IPS Employment Specialist

QC Project Analyst

Banking and Payment Support Specialist

Sales Representative (Commercial Executive)

Customer Service Advisor

Senior Email Developer

IT Technician

Speech and Language Therapist

Premises Lead

Manufacturing Technician

Specialty Doctor in Craven CMHT

Pipefitter - Octane Holdings - Remote

Band 6 Speech and Language Therapist

Nurse

Veterinary Surgeon - Small Animal

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