Customer Services Representative
Sub Division: Defence
Location: Camberley
Contract Type: Permanent
Hours: Full Time - 40 hours - 8am-4.30pm
Creating and maintaining great places to live and work delivered by excellent people who care…
Purpose of Role
Are you an organised and proactive administrator with experience coordinating maintenance or facilities services? We are looking for a Maintenance Support Coordinator to join a leading facilities management team supporting one of the UK's most prestigious military training establishments
Job Description
This is an excellent opportunity to join a stable and professional environment where you'll play a key role in ensuring planned maintenance activities are delivered efficiently, helping to keep critical estate operations running smoothly.
You will support the delivery of Planned Preventive Maintenance (PPM) by managing maintenance schedules, coordinating with engineers and contractors, and ensuring work orders are completed accurately and on time. Working closely with operational teams and the helpdesk, you'll help maintain compliance, achieve KPIs, and provide first-class administrative support.
Responsibilities
- Maintain and update Planned Preventive Maintenance (PPM) schedules within the CAFM system.
- Raise, issue and close PPM work orders, ensuring all records and documentation are accurate.
- Monitor PPM performance against KPIs, following up on overdue or outstanding tasks.
- Coordinate access, permits and appointments with site teams and specialist contractors.
- Act as a key liaison between operational teams and the helpdesk to support planned maintenance delivery.
- Ensure maintenance documentation is completed and stored in line with compliance requirements.
- Proactively manage outstanding work orders to minimise delays and reduce operational risk.
- Review maintenance backlogs and take action to progress outstanding works.
Essential Qualifications/Skills
- Previous experience within maintenance coordination, helpdesk or a similar administrative role.
- Good understanding of Planned Preventive Maintenance (PPM) programmes.
- Experience using CAFM systems (such as Maximo, Concept, Planet FM or similar).
- Strong organisational skills with excellent attention to detail.
- Confident communicator who can liaise with engineers, contractors and stakeholders.
- Proactive, solutions-focused approach with a commitment to delivering excellent service.
In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.
We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.
Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.
Work Location: In person
