Delivery manager Work, Jobs in Cambridge, Cam (with Salaries)

Contact Team Delivery Manager
Kier Group —Huntingdon
- Analysis skills
- No degree
- Communication skills
12d
Sales Development Manager - Desk Based, Based anywhere in the UK
Ecolab Inc. —Cambridge
- Overtime
- Remote
- Customer service
- English
- Hotel
4d
Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
7d
Junior Service Delivery Manager
Ericsson —Cambridge
- Computer Science
- Engineering
- English
Project Delivery & Capability Manager
Alzheimer's Research UK —Cambridge
- £50,000 a year
- Continuous improvement
- Team management
- Organisational skills
- Sick pay
Sr Delivery Practice Manager (DPM) - UK NatSec, Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Computer Science
- Business development
- AWS
6d
Service Delivery Manager
Cox Automotive —Huntingdon District
- Full-time
- Customer service
- Continuous improvement
- Leadership
- Employee discount
Deputy Store Manager
Lidl —Cambridge
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
8d
Clean Water Supervisor/Field Delivery Lead
OnSite Central Ltd —Cambridge
- £38,000 - £45,000 a year
- Overtime
- Hybrid work
- Supervising experience
- Team management
- Mentoring
- Employee assistance programme
- Employee discount
Deputy Manager - Cambridge
New Look —Cambridge
- Full-time
- Customer service
- Organisational skills
- Communication skills
14d
Deputy Manager
Topps Tiles —Cambridge
- Up to £21,000 a year
- Customer service
- Leadership
- Employee discount
Business Systems, Delivery & Change Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £75,000 a year
- Full-time
- Remote
- PMP
- Team management
- Agile
Customer Service Manager
AMOT —Bury St. Edmunds
- Continuous improvement
- No degree
- Leadership
Quick apply
Delivery Practice Manager, Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Computer Science
- Business development
- AWS
Saleroom Manager - Interiors Sales
Cheffins —Cambridge
- Full-time
- Business development
- Supervising experience
- Team management
Holding Store Manager - Newmarket
New Look —Newmarket
- Full-time
- Customer service
- Organisational skills
- Retail management
- Employee discount
Senior Account Development Manager
Risen Talent Solutions —Cambridge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Business development
- Work from home
- Life insurance
Quick apply
Merchant Success Manager - eCommerce
Worldpay (UK) Limited —Cambridge
- Communication skills
Quick apply
Team Leader
Chelmsford Star Co-operative Society —Cambridge
- £14.20 an hour
- Customer service
- Training & development
- Paid training
- Annual leave
5h
Account Manager (Permanent POSM), Baldock or UK other
HH Global —Baldock
- Temporary
- Business development
- Communication skills
- Time management

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Contact Team Delivery Manager

Kier Group -
Huntingdon

Apply Now

Job details

Fixed term contract
12 days ago

Qualifications

Analysis skills
Appointment booking and call handling
Outbound calling
Business coaching
Team motivation leadership
Communication skills

Full job description

We're looking for a Contact Team Delivery Manager to join our IMA OMC team based in Huntingdon.

Location: Huntingdon
Hours: 12 month Fixed Term Contract - 45 hours per week - some flexibility on hours available if desired, just let us know when you speak to us.

We are unable to offer certificates of sponsorship to any candidates in this role.

This is an exciting opportunity to join the IMA OMC management team, where you'll play a fundamental role in delivering outbound contact and appointment booking services. As Contact Team Delivery Manager, you'll lead the outbound appointment team, ensuring exceptional customer satisfaction and service levels across all metering activities. This role offers the chance to make a real impact on customer experience while developing and coaching a talented team in a dynamic, collaborative environment.

What will you be responsible for?

As a Contact Team Delivery Manager, you'll be working within the IMA OMC team, supporting them in delivering outstanding customer appointment services and achieving operational excellence. Your day to day will include:

Overseeing all customer appointment activities and managing call rates to meet expectations and targets
Leading and coaching the outbound appointment team to maximise efficiency and customer satisfaction
Managing the implementation of new telephony initiatives and self-service processes
Collaborating with Planning and Change teams to deliver the Smart Metering programme and other key projects
Analysing data to drive improvements, achieve KPI targets, and support resource planning

What are we looking for?

This role of Contact Team Delivery Manager is great for you if:

You have a degree or equivalent qualification and strong IT skills, particularly with SAP and Oracle systems
You bring proven experience in service management and operational customer service environments
You have demonstrable coaching skills and the ability to performance manage and motivate teams effectively
You possess excellent communication skills and can think strategically to challenge and improve working practices
You demonstrate strong analytical and problem-solving abilities with experience in short, medium, and long-term planning

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier.

Apply Now

Refine Your Search

delivery manager jobs in cambridge, cam

Contact Team Delivery Manager

Sales Development Manager - Desk Based, Based anywhere in the UK

Customer Service Manager

Junior Service Delivery Manager

Project Delivery & Capability Manager

Sr Delivery Practice Manager (DPM) - UK NatSec, Professional Services, UK NatSec, WWPS

Service Delivery Manager

Deputy Store Manager

Clean Water Supervisor/Field Delivery Lead

Deputy Manager - Cambridge

Deputy Manager

Business Systems, Delivery & Change Manager

Customer Service Manager

Delivery Practice Manager, Professional Services, UK NatSec, WWPS

Saleroom Manager - Interiors Sales

Holding Store Manager - Newmarket

Senior Account Development Manager

Merchant Success Manager - eCommerce

Team Leader

Account Manager (Permanent POSM), Baldock or UK other

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