Implementation lead Work, Jobs in Cambridge, Cam (with Salaries)

Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
3d
Bioanalytical Program Lead - UK
LabConnect, LLC —Cambridge
- Full-time
- Writing skills
- English
- Bachelor's degree
Quick apply
Operations Director
Agfa —Cambridge
- Continuous improvement
- Team management
- Quality control
Regional Operations Manager - Housing
The Abbeyfield Society —Cambridge
- £51,000 - £57,000 a year
- Full-time
- Continuous improvement
- Team management
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
9d
Global Capability & Training Lead
Mundipharma —Cambridge
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Lead Business Analyst
Graphcore —Cambridge
Senior Director/Director EMEA HR Business Partner/Leader - Qualcomm, UK or Germany
Qualcomm —Cambridge
- Doctoral degree
- Master's degree
- Bachelor's degree
Cleaning Area Manager
BidvestNoonan —Cambridge
- £34,000 a year
- Full-time
- Continuous improvement
- Training & development
- Communication skills
Quick apply
Senior Pricing & Tender Manager
Mundipharma —Cambridge
- Full-time
- Hybrid work
- Databases
- Analysis skills
- No degree
Director, Technology Alliance Management (Alliance Lead)
AstraZeneca —Cambridge
- No degree
- Conflict management
- Business
3d
Director of People and Culture
NHS England —Fulbourn
- £100,000 a year
- Full-time
- Recruiting
- Training & development
- Annual leave
9d
People Advisory Partner
Johnson Matthey —Royston
- Part-time
- Travel
- Human resources
- Communication skills
Deputy General Manager
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £66,582 - £77,368 a year
- Full-time
- Business development
- Team management
- Travel
3d
Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
4d
Contract Development Lead
Central East Integrated Care Board —Ely
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
- Contracts
2d
Senior Quality Associate – Accredited Diagnostic Development Laboratory
AstraZeneca —Cambridge
- Analysis skills
- Bachelor's degree
- Continuous improvement
11d
Digital Transformation Manager
Jacqulin Digital Ventures Ltd —Cambridge
- £3,800 - £6,500 a month
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Retail Department Manager
Blue Diamond Garden Centres —Cambridge
- Weekend availability
- Customer service
- In-person
- Training & development
- Free parking
- Store discount
Quick apply
Manufacturing Manager
Thermoteknix Systems Limited —Waterbeach
- Full-time
- Engineering
- Continuous improvement
- Team management
Director, Head of Global Procurement
Bicycle Therapeutics —Cambridge
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Quick apply

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implementation lead jobs near cambridge, cam

Head of Customer Success

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£85,000 - £90,000 a year
3 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Process improvement
Team management
Churn prevention
B2B
Operational strategy development
HubSpot
SaaS

Full job description

We're looking for someone exceptional to build and lead our entire Customer Success function from the ground up. An opportunity to build something that doesn’t exist yet.

At Cambrionix, we've spent more than 15 years building world-class hardware trusted by some of the biggest technology brands in the world. We have more than 1.8 million ports in operation globally, and our technology powers mission-critical environments across multiple industries. We're internationally recognised for delivering the fastest, most reliable and most intelligent USB solutions on the planet.

Now we're entering our next chapter.

We're evolving from a traditional manufacturing business into a software and SaaS-led organisation, with Cambrionix Connect at the centre of that transformation. Our cloud platform enables customers to remotely manage, monitor and control devices across entire global fleets from a single interface.

And that's where you come in.

Your mission

Working for the Chief Revenue Officer and working closely with Rev Ops, Tech Engineering and Business development, you will build a function that customers genuinely love.

You'll define the strategy, create the playbooks, design the customer journey, identify the key signals that require actioning implement the processes, establish the metrics, and help build a scalable function that supports our transition to a recurring SaaS business.

What you'll be doing

Designing and launching the entire Customer Success function within HubSpot CRM
Creating customer onboarding programmes that drive adoption from day one
Developing customer journey maps across the entire lifecycle
Building scalable processes, playbooks and customer success frameworks
Reducing churn and increasing customer retention
Identifying opportunities for customer growth and expansion through both upsell and cross sell
Building dashboards that provide meaningful insights into customer behaviour
Recruiting, developing and leading a Customer Success team as the function grows
Becoming the voice of the customer across the business

You will have experience building a Customer Success function rather than simply managing an established one. You'll understand that customer success is far more than customer support and will have a genuine passion for creating processes, systems and strategies from the ground up. You'll thrive in an environment where there's a blank sheet of paper rather than an existing playbook and will be equally comfortable developing strategy and delivering operational excellence. You'll be able to move effortlessly between conversations with customers, engineers and senior leaders, translating customer needs into meaningful business and product decisions. You'll also have a strong understanding of key SaaS metrics, including customer adoption, retention, churn, expansion and lifetime value, together with experience working in a B2B SaaS, technology, software or platform-based business. Most importantly, you'll enjoy building scalable solutions and helping organisations navigate periods of growth and transformation.

We'd be especially excited if you have experience with:

Scaling a customer success function during a business transformation
SaaS implementation and onboarding
Subscription and recurring revenue models
Technical products
Enterprise customers
Customer success platforms and automation tools
Building and leading high-performing teams

Why Cambrionix?

Because we're not standing still. We have ambitious plans, significant investment and a product roadmap that's reshaping our future. Please don't apply because you're looking for a comfortable, steady-state management role. Apply if you want to build something remarkable.

If those words resonate with you, we'd love to talk.

Pay: £85,000.00-£90,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Success: 5 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

implementation lead jobs in cambridge, cam

Head of Customer Success

Bioanalytical Program Lead - UK

Operations Director

Regional Operations Manager - Housing

Global Capability & Training Lead

Lead Business Analyst

Senior Director/Director EMEA HR Business Partner/Leader - Qualcomm, UK or Germany

Cleaning Area Manager

Senior Pricing & Tender Manager

Director, Technology Alliance Management (Alliance Lead)

Director of People and Culture

People Advisory Partner

Deputy General Manager

Customer Service Manager

Contract Development Lead

Senior Quality Associate – Accredited Diagnostic Development Laboratory

Digital Transformation Manager

Retail Department Manager

Manufacturing Manager

Director, Head of Global Procurement

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