Senior technical support engineer Work, Jobs in Cambridge, Cam (with Salaries)

Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
3d
Senior Operations Coordinator
RSP UK —Bedford
- £32,000 - £34,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Quick apply
Senior Mechanical Design Engineer
Zenovo —Cambridge
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Engineering
- Mentoring
- Manufacturing
Quick apply
Graduate / Placement Technical Support Engineer
Options Technology —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Research
Quick apply
Principal/Senior Principal Engineer – Arm Architecture Reference Manual (ARM)
Arm —Cambridge
- £168,300 - £227,700 a year
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Relocation assistance
Senior Information Developer (Technical Author)
Arm —Cambridge
- £57,900 - £78,400 a year
- Hybrid work
- Product management
Senior Systems Integration Engineer
Illumina —Cambridge
- £44,000 - £66,000 a year
- Full-time
- Analysis skills
- Scripting
- Communication skills
Senior Mechanical Engineer
STEMCELL Technologies Inc —Cambridge
- £46,100 - £69,100 a year
- Doctoral degree
- Engineering
- Master's degree
8d
Senior Technical Staff Engineer - Architect (SoC)
Microchip Technology —Cambridge
- Full-time
- Computer Science
- Engineering
- Master's degree
Senior Project Manager (Defence Infrastructure)
AECOM —Cambridge
- Full-time
- Hybrid work
- Project management
- No degree
- Mentoring
Senior Hardware Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- Scripting
- Leadership
9d
Senior ILS Engineer
Marshall Land Systems Ltd —Cambridge
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
Higher Senior RF Engineer
Filtronic —Cambridge
- Full-time
- Bachelor's degree
Quick apply
Senior Verification Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- Mentoring
- Communication skills
Senior Software Engineer, Windows/Desktop Applications - Cambridge, United Kingdom
Speechify —Cambridge
- Remote
- Software troubleshooting
- Windows
- C++
3d
Senior Firmware Engineer
Smart Component Technologies Ltd —Cambridge
- £50,000 - £55,000 a year
- Full-time
- Computer Science
- Engineering
- Master's degree
Quick apply
Associate Technical Director
Jagex —Cambridge
- Full-time
- Annual leave
- Flexible schedule
4d
Technical Ecosystem Engineer
Arm —Cambridge
- £77,500 - £99,500 a year
- Hybrid work
- AI
Senior Electronic Design Engineer
Zenovo —Cambridge
- £70,000 - £80,000 a year
- Full-time
- Continuous improvement
- Quality control
- In-person
Quick apply
BMS Senior Support Engineer
BMSI —Cambridge
- Overtime
- Remote
- Annual leave
Quick apply

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Head of Customer Success

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£85,000 - £90,000 a year
3 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Process improvement
Team management
Churn prevention
B2B
Operational strategy development
HubSpot
SaaS

Full job description

We're looking for someone exceptional to build and lead our entire Customer Success function from the ground up. An opportunity to build something that doesn’t exist yet.

At Cambrionix, we've spent more than 15 years building world-class hardware trusted by some of the biggest technology brands in the world. We have more than 1.8 million ports in operation globally, and our technology powers mission-critical environments across multiple industries. We're internationally recognised for delivering the fastest, most reliable and most intelligent USB solutions on the planet.

Now we're entering our next chapter.

We're evolving from a traditional manufacturing business into a software and SaaS-led organisation, with Cambrionix Connect at the centre of that transformation. Our cloud platform enables customers to remotely manage, monitor and control devices across entire global fleets from a single interface.

And that's where you come in.

Your mission

Working for the Chief Revenue Officer and working closely with Rev Ops, Tech Engineering and Business development, you will build a function that customers genuinely love.

You'll define the strategy, create the playbooks, design the customer journey, identify the key signals that require actioning implement the processes, establish the metrics, and help build a scalable function that supports our transition to a recurring SaaS business.

What you'll be doing

Designing and launching the entire Customer Success function within HubSpot CRM
Creating customer onboarding programmes that drive adoption from day one
Developing customer journey maps across the entire lifecycle
Building scalable processes, playbooks and customer success frameworks
Reducing churn and increasing customer retention
Identifying opportunities for customer growth and expansion through both upsell and cross sell
Building dashboards that provide meaningful insights into customer behaviour
Recruiting, developing and leading a Customer Success team as the function grows
Becoming the voice of the customer across the business

You will have experience building a Customer Success function rather than simply managing an established one. You'll understand that customer success is far more than customer support and will have a genuine passion for creating processes, systems and strategies from the ground up. You'll thrive in an environment where there's a blank sheet of paper rather than an existing playbook and will be equally comfortable developing strategy and delivering operational excellence. You'll be able to move effortlessly between conversations with customers, engineers and senior leaders, translating customer needs into meaningful business and product decisions. You'll also have a strong understanding of key SaaS metrics, including customer adoption, retention, churn, expansion and lifetime value, together with experience working in a B2B SaaS, technology, software or platform-based business. Most importantly, you'll enjoy building scalable solutions and helping organisations navigate periods of growth and transformation.

We'd be especially excited if you have experience with:

Scaling a customer success function during a business transformation
SaaS implementation and onboarding
Subscription and recurring revenue models
Technical products
Enterprise customers
Customer success platforms and automation tools
Building and leading high-performing teams

Why Cambrionix?

Because we're not standing still. We have ambitious plans, significant investment and a product roadmap that's reshaping our future. Please don't apply because you're looking for a comfortable, steady-state management role. Apply if you want to build something remarkable.

If those words resonate with you, we'd love to talk.

Pay: £85,000.00-£90,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Success: 5 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

senior technical support engineer jobs in cambridge, cam

Head of Customer Success

Senior Operations Coordinator

Senior Mechanical Design Engineer

Graduate / Placement Technical Support Engineer

Principal/Senior Principal Engineer – Arm Architecture Reference Manual (ARM)

Senior Information Developer (Technical Author)

Senior Systems Integration Engineer

Senior Mechanical Engineer

Senior Technical Staff Engineer - Architect (SoC)

Senior Project Manager (Defence Infrastructure)

Senior Hardware Engineer

Senior ILS Engineer

Higher Senior RF Engineer

Senior Verification Engineer

Senior Software Engineer, Windows/Desktop Applications - Cambridge, United Kingdom

Senior Firmware Engineer

Associate Technical Director

Technical Ecosystem Engineer

Senior Electronic Design Engineer

BMS Senior Support Engineer

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