About us:
Were born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and were still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 200 to support our expanding customer base, product range and service offering. We count some of the industrys leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Position: Area Coffee Trainer - East Anglia, South East Midlands, Hertfordshire & Bedfordshire
Location: The ideal candidate will live in or near Cambridge.
Job Type: Full time, permanent.
Hours: 40 hours per week,Monday to Friday
Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, private medical cover, life insurance, private pension, staff discounts and more!
Purpose of Role:
The role holder is required to interact with customers at all levels across our customer base in the UK and Ireland. The role holder is required to interact effectively with managers and colleagues in other departments. This role holds an equipment budget for small parts ordered by sites in the trainers region.
Key Responsibilities:
- Audit (HC) area accounts each quarter to monitor progress & assess training needs in line with the brand standards
- Deliver training sessions of all levels at customer sites & where required at customer/MA training centres
- Manage customer relationships, ensuring customers renew contracts
- Deliver sales and margin growth
- Manage customer account list by area
- Deliver basic technical support onsite & over the phone, troubleshooting coffee machine issues, uploading new firmware & software & machine calibrations
- Evaluate own performance to continually improve customer & colleague support
- Desire to continually develop coffee knowledge & share with others
- Act as an ambassador for the department and company
Experience:
Essential
- Relevant experience in the retail sector
- Clean drivers licence with post-pass driving experience
- Experience of admin, planning and organisation
Desirable:
- Experience in coffee sector
- Experience in multi-site organisation or field-based role
Skills / Knowledge:
- Excellent interpersonal skills to be able to build rapport with customers and colleagues across the organisation
- Good written and oral communication skills
- Computer literate including use of word, power point, outlook, email and basic excel
- Excellent planning and organisation skills to manage own workload to expected standards
- Ability to deliver creative and engaging training sessions
- Ability to provide accountment management support across a broad range of customers
- Good attention to detail and accuracy
- Ability to follow direction and work within agreed parameters
- Good listening skills
Personal Attributes:
- Ability to work under pressure to meet deadlines and customer timeframes
- Ability to work independently and as part of a team
- Ability to be flexible to meet the needs of the team and the customer
- Ability to handle work-based challenges, respond to last minute requests and problem solve
- Punctual
- A strong work ethic
- Resilience - able to respond professionally and courteously to customer complaints while remaining composed
- Personal motivation and enthusiasm
Application
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and well be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie
Please note this is not a sponsored role, you MUST have Right to Work in the UK.
Equal Opportunities:
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).
Your experience may include: Barista, Barista Trainer, Coffee Excellence, Account Trainer, Training, Coffee Trainer, Coffee training, senior barista, coffee team leader, cafe team leader, barista manager
