1st line service desk Work, Jobs in Cambridge, Eng (with Salaries)

Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Annual leave
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
1st Line IT Support Engineer
Bidwells —Cambridge
- Full-time
- SharePoint
- In-person
- Communication skills
- Employee discount
3d
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,227.50 - £32,000.00 a year
- Full-time
- Employee discount
IT Support Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
IT Engineer
Force36 Limited —Saffron Walden
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Employee discount
Quick apply
2nd Line IT Engineer
Solus Accident Repair Centres —Stansted
- £29,000 - £39,000 a year
- Full-time
- Mentoring
- Employee discount
IT Technician - Sudbury Cluster
Unity Schools Partnership —Haverhill
- £27,254 - £29,540 a year
- Full-time
- Travel
- Computer networking
- Organisational skills
7d
IT Support Engineer
DLRC —Letchworth
- Hybrid work
- Continuous improvement
- SharePoint
- Leadership
18h

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1st Line Support Analyst
Dawsongroup —Milton Keynes
Diagnose and resolve common hardware, software, network and access issues, including password resets and account administration.
Quick apply
2d
2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
Clear and Polite telephone manner. Excellent social skills with the ability to establish and maintain good/ productive relationships.
£26,000 - £37,000 a year
Quick apply
2d

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1st line service desk jobs near cambridge, eng

Service Desk Engineer

Redgate -
Cambridge

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Job details

Full-time
£35,000 - £40,000 a year

Benefits

Annual leave
Private medical insurance

Qualifications

Technical troubleshooting
Heavy lifting
Ticket management
Analysis skills
Zendesk
Intune
Help desk

Full job description

At a glance

Location: Cambridge

In-office expectation: 3 days per week

Employment type: Permanent

Salary: £35,000-£40,000

Why this role exists

Redgate’s people rely on technology that just works and this role is central to making that happen. As our Service Desk Engineer, you’ll be the first point of contact for IT support across the business, keeping things running smoothly and making sure everyone can do their best work. It’s a role with real ownership: you’ll resolve issues, spot patterns, improve processes, and contribute to wider infrastructure projects. If you care about delivering excellent support and want to grow your technical skills in a thoughtful, collaborative environment, this is a great fit.

About Redgate

Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration.

We build solutions that help data professionals securely manage the data and databases that their organisations depend on, a space that’s only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates.

AI at Redgate

By 2028, Redgate will operate as an expert plus agent company: domain experts amplified by AI, delivering customer value at a pace our peers can't match. AI handles the heavy lifting, and our people control the judgement. Everyone at Redgate works with Claude, giving you access to the best AI tools from day one.

Why join our engineering team?

Real technical variety - New starter onboarding, hardware deployment, infrastructure troubleshooting, service automation, and project work - you're doing actual technical work, not just processing tickets.

A team that listens to you - Work in a focused team where your ideas for improvement are actively sought, and there's space to develop real technical depth.

About the role

This is a hands-on technical support role with variety, impact, and room to grow. You’ll own 1st and 2nd line support for internal users, logging, triaging, and resolving issues across devices, applications, and infrastructure. But it’s more than a ticket queue: you’ll identify trends, contribute to IT projects, and help shape how support is delivered at Redgate.

First point of contact for IT issues across the business, with a focus on first-touch resolution
Troubleshooting and resolving issues across Microsoft 365, Intune/Autopilot, Entra ID, networking, and AV equipment
Identifying recurring themes and proposing process improvements to the Technical Operations team
Contributing to infrastructure projects and new starter onboarding
Maintaining accurate asset records and support documentation

What makes you a great fit

Experience in a similar IT support role, with strong analytical and problem-solving skills
Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory
Familiarity with an ITSM platform such as Halo, Zendesk, or similar
Clear communicator who can explain technical concepts to non-technical colleagues
Someone who takes initiative, spots opportunities to improve, and follows through

What we offer

Salary range:£35,000-£40,000
Hybrid working, home and Cambridge office
Monthly wellbeing allowance and generous paid time off
Genuine investment in learning, development, and career progression
Private health insurance
Full benefits details available on our website

What happens next

Your application will be reviewed by a person; we don’t use AI or automated tools to assess applications. Every profile is read by one of our Talent Partners.
You’ll hear back within a few days, whether it’s a next step or a no, we aim to respond promptly so you’re not left wondering.
Our interview process is straightforward and consistent, you’ll find more detail on our typical hiring process below, so you know what’s coming and why.

Belonging at Redgate

We believe that people do their best work in an environment built on respect, fairness, and trust and that diverse perspectives lead to better outcomes. Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values.

You can read more about how we approach belonging and inclusion at Redgate on our Belonging at Redgate page.

Compensation Range: £35K - £40K

Apply Now

Refine Your Search

1st line service desk jobs in cambridge, eng

Service Desk Engineer

1st Line Service Desk Analyst (Days)

1st Line IT Support Engineer

1st Line IT Engineer

IT Support Engineer

IT Engineer

2nd Line IT Engineer

IT Technician - Sudbury Cluster

IT Support Engineer

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