As the Head of IT, you will be responsible for ensuring the smooth operation, performance, and security of all IT operations globally. This includes managing all aspects of applications and network/infrastructure across a hybrid environment as well as physical IT assets (e.g., machines, printers, Wi-Fi, networking gear, etc.). While day-to-day operations and technical execution are largely outsourced to a Managed Services Provider (MSP), this role is essential for vendor and contract oversight, Tier 1 support coordination, budget ownership, and architecture alignment. This position offers a unique opportunity to operate at both a strategic and operational level, ensuring our enterprise ecosystem remains reliable, secure, and aligned with organizational and regulatory requirements.
Accountability Responsibilities: Infrastructure Ownership: Oversee the full scope of site IT infrastructure—including servers, networking, Wi-Fi, printers, workstations, hardware, and cloud connectivity. Application Portfolio Management: Own the lifecycle and roadmap for the IFS ERP and Windchill PLM systems, including upgrades, enhancements, and decommissioning decisions. Vendor Management: Lead day-to-day interaction with the MSP to ensure high-quality service delivery, adherence to SLAs, and alignment with site-specific needs. Contract Oversight: Manage MSP contracts and ensure compliance with service agreements, renewal schedules, and escalation procedures.
Tier 1 Support: Serve as the initial point of contact for site-level support issues, providing hands-on resolution or escalation as required. Architecture & Standards: Act as the local architect—ensuring all hardware, networking, and cloud solutions align with corporate standards, cybersecurity policies, and evolving business needs. Cybersecurity & Compliance: Partner with internal and external security teams to ensure infrastructure and network components are compliant with ITAR, NIST, and other defence-related regulations. Budget & Asset Management: Own and manage the global budget, including forecasting, cost control, procurement, and asset tracking.
Project Delivery: Lead or coordinate transformational projects, including upgrades, relocations, and migrations etc. Change Management: Oversee change control processes for application updates and enhancements, ensuring minimal disruption to business operations. Site Collaboration: Work closely with leadership, operations, and facilities teams to ensure IT services support production and business operations effectively. Team Management: Build and lead IT team Technical Competencies: Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master’s a plus).
Years of experience in IT application, infrastructure and network management Strong background managing outsourced services or MSPs. Experience managing a hybrid on-prem/cloud IT ecosystem (e.g., Microsoft Azure, AWS, or similar).Familiarity with modern network architectures, firewalls, VLANs, VPNs, SD-WAN, and wireless solutions. Working knowledge of IT hardware management (workstations, printers, AV, etc.). Experience in a regulated industry, preferably aerospace or defence, and understanding of security and compliance requirements (e.g., ITAR, NIST).
Strong budgeting, vendor negotiation, and contract management skills. Excellent communication, problem-solving, and organizational abilities.
