Performance and Quality Officer
£34,874.01
Cambridge
Full Time / Permanent
35 hours a week, Monday to Friday 09:00-17:00
Hybrid working (working from home/ minimum 1 day per week at head office based in Histon)
We are looking for Performance and Quality Officer to join our warm and friendly Property Services Team.
A key part of this role is to assist the Asset Manager with the administration of stock condition data and performance information and support the delivery of CHS’ planned maintenance and stock condition programmes, as well as help us to continuously improve our services.
Additional job responsibilities but not limited to:
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To support the Asset Manager in the management and use of the asset and housing management databases, ensuring data is accurate and up to date.
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To assist with providing performance information, highlighting performance issues to the Asset Manager (and where required Performance and Quality Manager, the Compliance Manager and Contracts Manager (Responsive)) with the operation of the contracts, ensuring that this leads to improvements in service delivery.
- To assist with the data collection processes, analysis and reporting of performance information and management information for Property Services.
- To assist with the validation processes of performance data from service providers, ensuring that the processes are robust and as transparent as possible.
- To attend regular meetings with contractors, producing meeting notes and associated actions.
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Ensure that customer complaints are handled in line with CHS policy, providing timely responses and effective outcomes.
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Ensure payments are made to suppliers within agreed terms of the contract, investigating invoice queries as necessary.
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Escalate issues of noncompliance immediately.
To be successful in this role, you will need to have:
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Previous experience of working in an administrative role.
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Excellent knowledge of Windows-based IT packages including Excel.
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Excellent communication skills, both verbal and written.
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You will have the ability to deliver against agreed objectives and excellent prioritisation skills.
About Us
CHS is all about people; the 7,000 people living in our affordable homes, the 2,000 people who rely on our care, support, and community investment services each year, and our 400 people who deliver our high-quality services.
We welcome candidates from diverse backgrounds reflecting the communities we serve, who can apply their experience from different sectors to this demanding role and who can support our commitment to be a diverse and inclusive organisation.
Benefits
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Employee discount scheme (retail, leisure, gym membership and fitness equipment)
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Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
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Employee Assistance Programme
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Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning
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Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.
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Cycle to work scheme (salary sacrifice)
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One day off a year to volunteer for a charity of your choice
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30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
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Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)
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Company sick pay
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58p per mile business mileage allowance
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Refer a friend scheme (£250)
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Contributory pension scheme, which both you and CHS contribute to
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Enhanced maternity and paternity leave
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Flexible Working Policy
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Full induction
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Comprehensive free training and development opportunities with paid time off
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Free DBS (for relevant posts)
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Free onsite/nearby parking
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Hybrid Working Policy
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Flexitime
If you have a strong administration background, a good eye for detail, and/or you have previously worked in property services or compliance role, please contact Bryan Padley on 01223 713739 for an informal chat about the role, or alternately, apply today.
Closing date Friday: 17 July 2026
Interview Date: Wednesday 29 July 2026
Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services.
Our Purpose
We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support.
