Salary: £24,900 - £28,650
Location: Cambridge
Contract: Permanent (Operating hours are between 7AM to 6PM, and you will be scheduled to work a 7-hour shift within this time window)
Hours: Full time 35 hours per week
This is an exciting opportunity to join a busy Reception team providing high levels of customer service to our visitors and colleagues
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
You will be responsible for welcoming all visitors visiting Cambridge University Press & Assessment.
As part of this role, you will:
- Provide a warm welcome to all customers, delivering a consistently high standard ensuring a positive Visitor experience and Customer satisfaction, promoting Customer advocacy and maximising Value of Reception
- Referral point for staff and colleagues within Organisation, supporting the business by providing contact point to all Colleagues as and when required.
- Managing the arrival and security of all visitors and staff to the company, operating badge access system in line with company security policies. Monitoring and reporting any security issues, preventing any breach of security at point of entrance which ensures security and integrity of the building.
- Provide an efficient switchboard service re-directing all calls received to the correct destination ensuring efficient customer service.
- Delivering high quality customer service in Reception administration which includes all relevant inboxes, as well as administration of additional tasks within organisation, providing essential assistance to other departments.
- Administration of meeting room bookings process as required, authorising and overseeing customer focussed meeting facilities, managing hospitality requests, ensuring maximisation of the meeting room resource.
- Administration of Pool Cars, bikes and Parking, arranging bookings ensuring correct procedures are followed in line with company policies and insurance purposes.
- Ensure all records and information are up to date and easily accessible for audit purpose
- Be part of a team covering our 3 Cambridge based reception desks on a rotation.
About You
As a receptionist, you will need to have experience of providing high quality customer service. You'll also need to be comfortable using Microsoft Office products. You'll have attention to detail and an ability to work in a fast-paced environment.
To be successful in this role, you will have:
- Excellent organisational skills.
- Good written and verbal communication skills.
For a detailed job description, please refer to the link at the bottom of the advert on our careers site.
We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.
Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
Ready to pursue your potential? Apply now.
We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be Thursday, 18 June. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place on week commencing Monday, 29 June.
If you are shortlisted and progressed through the stages, you can expect:
- In-person interview at Cambridge, Triangle
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.
Why join us
Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
